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Grand Emperor Hotel
Ranked #13 of 94 Hotels in Macau
Certificate of Excellence
Reviewed August 20, 2009

We have been visiting Macau for the past 5 yrs & have stayed in the Venetian, Metropark & this time round, Grand Emperor.

The Grand Emperor is like a mini-version of the Venetian. Standing near the town centre on a much smaller plot of land than the Venetian, it is still lavishly-decorated with chandeliers, nice upholstery, paintings framed in golden frame. Due to its size, the hotel seems to be more exclusive than the Venetian. The casino, of course, is not as big as the Venetian's.

There is a free airport shuttle that leaves the airport on the dot at 11am, 12noon, 1pm etc. (one bus per hour). The free airport shuttle will then leave the hotel at 11.30am, 12.30pm, 1.30pm (one bus per hour too). There are also free shuttle to the pier & the boarder between Macau & Zhuhai. You have to get a bus ticket on the 3rd storey from a counter located within the casino.

Right next to the hotel is the New Yaohan Department store. Right across the road, there are Cafes (Cha Chan Ting). If you were to walk further left from New Yaohan, you will see a solataire 2-storey mini-building, cross about one or two roads, you will reach Senado Square (just 7-10 min walk). From Senado Square, you could stroll up to Ruins of St Paul's (another 5 min walk or so).

This hotel is also a stone's throw from the Liboa Hotel (new & old) & Wynn. There is also a promenade fronting the sea just before Wynn where night strolls are rather romantic.

We booked this hotel largely due to its promotional price of HKD788 which we thought was a steal! Basically, we wanted to try something new. Usual price is about HKD 1128 or so. The receptionist even upgraded us to deluxe room without our request. It was really nice of her. We got a room with super King Size bed & with a 32 inch LCD TV. This hotel room also comes with first 4-hour free wireless broadband access. The room we stayed in had partial seaview. Though the room was located on a smoking floor, we didn't even smell tobacco at all. All essential toiletries were provided for.

If you like the dimly-lit hotel lobby that exudes tranquility like that in St Regis (Tanglin, Singapore) & Crown Plaza (Changi Airport T3) in Singapore or the Hard Rock Hotel (City of Dreams, Macau), then Grand Emperor hotel will not be suitable. We like bright & cheery ambience, so we like Grand Emperor very much!

  • Stayed: August 2009, traveled as a couple
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1  Thank Jedai79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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263 - 269 of 485 reviews

An Agoda Traveler
Reviewed August 11, 2009

  • Stayed: August 2009
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Thank An Agoda Traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed July 21, 2009

Sure, this is not the best hotel you will ever stay at but I think a lot of times the way you are treated is based on the vibe you are giving off in the first place.
If you are rude and treat staff at any hotel as second-rate people, you can't expect to be treated any better yourself.
We're a couple of easy-going Australians who sent four nights at the Grand Emporer and had brilliant time.
Sure it's a bit tacky (with gold bars inlaid in the floor of the foyer, fake Beefeater guards; a Cinderella-type girl and a carriage out the front, it doesn't pretend to be anything else) but we had a great time.
It was also very central to everything Macau had to offer.
The staff couldn't speak a word of English but then we hadn't bothered to learn any Chinese, Catonese or Portguese - so that made us even.
What we could do was smile and be pleasant and found the staff at this hotel - even the slightly brusque doorman/bouncer - did the same.
Our advice? Give this hotel it a go. Accept it for what it is. Enjoy the experience.
And for goodness sake, lighten up people!

  • Stayed: August 2008, traveled as a couple
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1  Thank JanSparkle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
An Agoda Traveler
Reviewed June 13, 2009

  • Stayed: June 2009
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Thank An Agoda Traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed March 27, 2009

This hotel is nice enough, but I bet there are better places to stay in Macau. The first problem with this hotel is that it is a tourist attraction in and of itself, with two European looking but yawning and haggard Palace Guards out front and a walkway inside with gold bricks and diamonds below them. The lobby is not large so getting in and out was always a hassle. Hotel staff does not do a good job of shepherding in and out paying guests. If you do stay there, learn early the back and side exits - we did not begin to use them til the last day.

Lobby bar is not very pleasant because of the constant stream of picture and video taking tourists. The cakes were dry and odd (a napolean laced with bits of red and green jello?).

This hotel also does not have obvious in room internet. Didn't call and ask, but there was no ethernet cable and the directory did not mention it.

After two weeks of observing breakfast buffets at Chinese hotels, this one was one of the worst. The salad offering was weak, milk and tomato juice were in containers right next to each other which was super unappetizing. The wait staff spoke virtually no English and every interaction had to be followed up on by another staff person.

Concierge was very good and recommended a private English speaking guide/driver driver that ended up being cheaper (and likely more enjoyable) than the 6 hour doozie offered by Gray Line.

We found Chinese hotels to generally have great standards so it was surprising our Macau stay (given the longer Western influence) was slightly off kilter (see above about red and green jello and milk and tomato juice).

  • Stayed: March 2009, traveled with friends
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1  Thank ravenpoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
An Agoda Traveler
Reviewed March 9, 2009

  • Stayed: March 2009
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Thank An Agoda Traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 30, 2009

There are seats(only 5 seater) at the left side of the main lobby. We had no problem hanging around.
Friendly service at recept & room service.
Extra bed & baby cot are provided w/o delay.
Room are okay with nothing to fault.
Breakfast with nice mixed but as usual not much changes.
Shuttle services to ferry terminal & airport provided.
Casino are split into 4 small levels, variety limited.
Location are excellent, just next to New Yaohan & opp Sintra.
5min walk to senado & Lisboa.

  • Stayed: January 2009, traveled with family
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1  Thank SingaporeTravelnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Emperor Hotel

Address: No.288 Avenida Comercial De Macau, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Casino Hotel in Macau
#9 Spa Hotel in Macau
#13 Luxury Hotel in Macau
#17 Romantic Hotel in Macau
#18 Family Hotel in Macau
Price Range: $128 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Emperor Hotel 4*
Number of rooms: 307
Reservation Options:
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Also Known As:
Grand Emperor Macau
Hotel Grand Emperor

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