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Reviewed July 23, 2018 via mobile

Hotel was really nice, room was perfect staff were friendly, it was in a good location and we walked to St. Paul's ruins and easily got a bus to the area with the other casinos it is also near the ferry terminal.
Casino in the hotel was rubbish tho it was pretty small no slot machines and was under construction but there are enough others to choose from so don't worry.

Stayed: July 2018, traveled as a couple
1  Thank josefpio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLandmarkMacau, Front Office Manager at The Landmark Macau, responded to this reviewResponded July 27, 2018

Dear Guest,

Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect.

Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests!

You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at The Landmark Macau soon.

Yours sincerely,
Best Wishes,
Guest Relation Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2018 via mobile

What can we say? Beautiful hotel, close to everything and walking distance to the praça do senado and to Ruinas de Sao Paulo.
The duty manager was excellent always helping us with some ideas.
Thank you so much for the extra care andnd attention about a little cake that they provided because of a bday.
Spa was good.
Breakfast maybe to improvide a bit.

Stayed: July 2018, traveled with family
Thank paj0pe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLandmarkMacau, Front Office Manager at The Landmark Macau, responded to this reviewResponded July 17, 2018

Dear Guest,

Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect.

Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests!

You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at The Landmark Macau soon.

Yours sincerely,
Best Wishes,
Guest Relation Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2018

We stayed at a superior suite for 2 nights. The suite was very spacious for 2 people. It was clean but there was an unpleasant smell even though the suite was on a non-smoking floor. Mini bar was complimentary which was a plus.
The location was fine. It took around 15-20 minutes to walk from the ferry pier to the hotel. It was also a 15-minute walk to the Senado Square.
The staff was friendly but they were not very helpful. We asked them about the restaurants in the hotel and they were clueless. The service was not the most attentive.
We would stay somewhere else the next time.

  • Stayed: April 2018, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank MidcoVincent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLandmarkMacau, Front Office Manager at The Landmark Macau, responded to this reviewResponded July 17, 2018

Dear Geust,

Thank you for taking the time to share your experience at Tripadvisor. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests.

We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay.

We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau.

We hope to have the opportunity to restore your complete confidence in the Landmark Macau Hotel. Please do not hesitate to contact me at your convenience at Guestservices@landmarkhotel.com.mo.

Sincerely,
Guest Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2018

Close to the traditional center of Macao. Other hotels- casinos are nearby. The old city not far away and the ferry terminal to Hong kong is also close.
The hotel hasnits own casino, and a few restaurants. Spa not very fancy but ok.

  • Stayed: June 2018, traveled solo
    • Value
    • Location
    • Service
1  Thank vasileios426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLandmarkMacau, Front Office Manager at The Landmark Macau, responded to this reviewResponded July 17, 2018

Dear Guest,

Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect.

Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests!

You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at The Landmark Macau soon.

Yours sincerely,
Best Wishes,
Guest Relation Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2018

My wife and I had a very great time in this hotel. The staff are very helpful and professional. The location is near the bus stop. The room is clean, elegant and cozy. We even had a free room upgrade to Grand deluxe! The casino's Egyptian design looks amazing.

  • Stayed: June 2018, traveled as a couple
    • Value
    • Location
    • Service
1  Thank RonaldZaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheLandmarkMacau, Front Office Manager at The Landmark Macau, responded to this reviewResponded July 3, 2018

Dear Guest,

Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect.

Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests!

You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at The Landmark Macau soon.

Yours sincerely,
Best Wishes,
Guest Relation Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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