For starters their website says they have free shuttle service from the ferry terminal not one person knew of the hotel or where to find the shuttle, luckily i had read on here that you can catch the starworld shuttle and its over the road, we walked up and down the stro trying to find the hotel, its in a side st and extremely hard to find, luckily we ran into an american tourist who had a map to show us, we had walked by it twice not even seeing the sign! We requested a non smoking family room and when we arrived to check in at 1pm they told us they only had smoking rooms as the people in the non smoking room decided to extend their stay so it was no longer available! We were travelling with a severe asmatic and we told them this the only option was to go to a queen room and they offered that 4 grown women could sleep in 1 bed they refused to give us 2 rooms unless we paid a large amount of money, everything in the room stunk of smoke, bedding towels etc stunk of smoke! They offered us a room to freshen up for an hour while they tried to make the room stink less of smoke so they took us to a room on a floor they were renovating so all you could hear was hammering the fumes were that bad we decided to just go for a walk. At the end of our stay we asked about a shuttle bus to the airport they didn't have one, we waited outside for a taxi and they refused to stop for us, they would only stop for the Asian tourists, one even went as far as to mount a curb other then stop for us! No staff to help us! Wouldn't stay here again if they paid me, terrible experience!
- Official Description (provided by the hotel):
- Modern High-rise Hotel located in city center, near casinos & nightlife. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Ctrip TA and Travelocity so you can book your Emperor Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Emperor Hotel Macau