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“Splendid resort, great service, quality”

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Grand Coloane Resort Macau
Ranked #29 of 95 Hotels in Macau
Certificate of Excellence
Calgary, Canada
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Splendid resort, great service, quality”
5 of 5 bubbles Reviewed February 2, 2014

It's the only real resort in Macau, away from the noise of the casino area but minutes from it if you want to join. Rooms are spacious, elegant and well appointed. Gardens and pool are very nice and the ocean view gives an exotic touch. Don't be fooled by willing to be where the action takes place, the Westin is paradise.. Service is top class starting from the Concierge services, efficient Ariel and colleagues, to the phone Service Express, happy and gentle voices giving all the right answers. Breakfast is superb, not excessive but full of quality food. I'll always stay here when in Macau.

Room Tip: Ocean view is best
See more room tips
  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SatiraCr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin-Resort-Macau, General Manager at Grand Coloane Resort Macau, responded to this review, February 5, 2014
Dear SatiraCr,

Thanks for taking the time to share your experience with us.

We're glad to know that you had a renewal time in our resort, and that we managed to meet your expectations.

So good that you enjoyed our facilities and the beautiful nature around the resort. We appreciate all your comments about services and quality food, we're always looking to improve our product and service to give our guests a first class experience.

We would love to have you back.

Be Well.

Gary Warnock
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

723 reviews from our community

Traveler rating
    250
    303
    107
    41
    22
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Kasukabe, Japan
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed February 1, 2014

I stayed at Westin Macau Resort for 2 nights .
The room I stayed is Grand Deluxe Ocean room . It is spacious and Heavenly Bed is very comfortable.


Westin is far from Macau city area. The location of hotel is inconvient .
But it is calm location .

There are many activities like that tennis ,swimming , golf course,and so on.
I really enjoyed .

If I travel to Macau again ,I will choose Wesitin again.

Room Tip: Higher floor
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  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kasukabe0302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin-Resort-Macau, General Manager at Grand Coloane Resort Macau, responded to this review, February 3, 2014
Dear Kasukabe0302,

I appreciate you taking your time to share your positive feedback on your recent stay at The Westin Resort Macau. It means a lot to our team to hear we were able create such a relaxing and uplifting experience and that you were able to indulge in all the great sites and restaurants.

We are truly fortunate to be located in the most refreshing area of it all! We value your patronage and cannot wait to have you back as our guest to create another top notch and memorable stay!

Have a renewal day.

Gary Warnock
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed January 27, 2014

Perfect retreat after a whole day (and night) of noisy casino activities in Macau. its location away from the city centre is an advantage as it offers space and serenity that a weary gambler is well-entitled to. Despite the location, there's free shuttle services from the Ferry terminal and with good frequency. Excellent breakfast, stunning views of the ocean, spacious rooms, professional and friendly staff make this a flawless experience for guests. Definitely recommend as a must-try for frequent visitors to Macau

  • Stayed August 2013, traveled with friends
    • Rooms
    • Service
Helpful?
2 Thank Global_lndian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin-Resort-Macau, General Manager at Grand Coloane Resort Macau, responded to this review, February 3, 2014
Dear Global_Indian,

Thank you so much for your positive feedback. It is great to know you had a memorable stay with us.

We appreciate you for highlighting our friendly associates, spacious room, stunning ocean view, excellent breakfast, as well as convenient shuttle bus service. I am delighted we have made your stay special and memorable.

I do hope that we will have the pleasure to welcome you back again soon.

Be Well.

Gary Warnock
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed January 6, 2014

We stayed here for our last night in Macau, we got great room with beach view ...
Room is big, nice and clean ...
Location is great, 1 min walk to the beach
Service was good, staff are friendly, nice lobby bar ...

I would love to come back there again ... TRY IT !

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rabbit C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin M, General Manager at Grand Coloane Resort Macau, responded to this review, January 8, 2014
Dear Rabbit C,

Seems like you just had a perfect getaway at The Westin Resort Macau!

Thank you for rating us top score for every aspect you experienced here. It was such a delight to read your comment.

We would love to welcome you back again soon.

Stay Well.

Gary Warnock
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
431 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 251 helpful votes
4 of 5 bubbles Reviewed January 1, 2014

We stayed in this hotel over Christmas. The experience was super right from the shuttle bus from the Macau ferry terminal. This is easy to find by following the signs to the shuttle buses crossing the road by the underpass. It leaves every half hour.

Check in was smooth and fast and our room was huge and overlooked the South China Sea. We had a large terrace with chairs and a small table for sitting/eating out. The bed was very comfortable and room really quiet. We slept extremely well during our stay.

Breakfast was tasty and plentiful and service good as it was in the lobby bar too. In fact every member of staff we came across in the hotel were kind and helpful. I particularly liked the gym, lap pool and my wife enjoyed the Nirvana Spa.

We both loved the location of the hotel. It far, far away from the hustle of the city and the casinos but you can get there on the shuttle bus or on any of the buses leaving regularly from Hac Sa Beach. The hotel is close to the Coalane Trail which is a lovely easy hike. Just ask one of the concierge staff who will give you instructions on how to get onto the trail. Another lovely walk starts from the other end of the beach passing the white villas. You can walk around the coast to the next village and beach at Cheoc Van. We even walked further on to Coalane Village getting the bus back to Hac Sa.

We had a wonderful stay and are looking forward to our next visit, possibly to celebrate our wedding anniversary in April. We did not rate it 5 stars because we did not have hot water in our room. It was only warm. The staff did try to help but they were having problems with the boiler which we hope will be resolved before our next visit. Stay here and enjoy peace, quiet and great service.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank fareastjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin M, General Manager at Grand Coloane Resort Macau, responded to this review, January 2, 2014
Dear Fareastjim,

Happy 2014!

Thank you very much for you acknowledgment to our facilities and services. Your comment is huge encouragement and I am sure my team at The Westin Resort Macau is equally excited and delighted as I am.

Please accept our sincere apology for the boiler issue, and I am glad that this one-time incident did not completely tarnish your Westin experience.

We are looking forward to celebrate your wedding anniversary in April.

Stay well.

Gary Warnock
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hayward, California
1 review
5 of 5 bubbles Reviewed December 30, 2013

So far, my experiences that stood out to me staying at the Westin is the quality of service from the staff. Checking in was a cinch, and they even upgraded us to a better room! I feel their concierges definitely deserve credit for making this hotel feel 5-star. They spoke very good English and was able to help us buy ferry tickets, arrange our travel itinerary, and book our shuttles... all within 15 minutes! They are friendly, enthusiastic, and professional.

The ocean view room we were upgraded too has a beautiful view. The free shuttle ride to the major casinos are only 10 minutes away. My wife and I actually enjoyed staying away from the main area for some peace and quiet with a tremendous view. We work overseas in China, so the super nice king bed with the correct amount of support and softness is heavenly, just as they advertised.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Benny F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin M, General Manager at Grand Coloane Resort Macau, responded to this review, January 2, 2014
Dear Benny F,

Happy New Year!

Thank you for staying at The Westin Resort Macau and also leaving such a wonderful comment on Tripadvisor.

We are especially delighted to know everything you experienced from check-in to comfortable bedding was up to your expectation.

Hope to have you back for another rejuvenating getaway.

Be Well.

Gary Warnock
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
4 of 5 bubbles Reviewed December 30, 2013

Stayed at this hotel over Cristmas (2013) and the staff really made the holiday! From the conciege to the hotel bar, they could not do enough to help!The hotel it's self could do with a bit of a face-lift but apart from that it's a good place to stay. Food, gym and service I'd rate 10/10!

Helpful?
Thank DebbieBM
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Westin M, General Manager at Grand Coloane Resort Macau, responded to this review, January 2, 2014
Dear DebbieBM,

I am so glad that you too recognized our outstanding service. Our associates are inspired to create memorable individual experience for every guest they encounter. We are all motivated with your compliments.

Please visit us again, we love to have you back.

Have a refreshing weekend ahead.

Gary Warnock
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Grand Coloane Resort Macau

Property: Grand Coloane Resort Macau
Address: No.1918 Estrada de Hac Sa, Coloane, Macau, China (Formerly The Westin Resort Macau)
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Macau
#16 Business Hotel in Macau
#17 Family Hotel in Macau
#21 Romantic Hotel in Macau
#28 Luxury Hotel in Macau
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Coloane Resort Macau 4.5*
Number of rooms: 208
Official Description (provided by the hotel):
Grand Coloane Resort is a grand complex terracing up a mountainside with the soft rolling green expanse of the Macau Golf & Country Club's 18-hole tournament style golf course on the resort's rooftop. Altogether 208 rooms and suites, each room opens onto a private and spacious terrace with an uninterrupted full beach or ocean view of the South China Sea. The resort offers a relaxing and soothing nature view at the Cafe Panorama and the pinnacle of great dining with a splendid sea view. At the renovated Chinese Restaurant, specializing in Cantonese cuisine, it has been awarded the Hong Kong and Macau's Best Restaurants Award. The tastefully decorated Panorama Lounge and opened Poolside Bar serve a great selection of liquors and beverages in a relaxed-yet-stylish setting. The contemporary Garden Marquee at the property has become the talk of the town as it is the one and only Marquee in Macau, a unique choice from wedding to a product launch or even team building, along with all other extensive meeting and banqueting facilities to meet guests' every requirement, a place they will remember long after they leave. ... more   less 
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Also Known As:
Westin Resort Macau Hotel Macau
Westin Hotel Macau
Westin Macau
Westin Coloane

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