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Grand Coloane Resort Macau
Ranked #25 of 94 Hotels in Macau
Certificate of Excellence
Reviewed August 1, 2013 via mobile

We had our wedding party there and stayed one night.
Overall is the impression that things are nice and simple. Since the hotel is in the nature, fronting the sea, the general feeling is also very different than the usual Macao. It's quiet (they could avoid music at the swimming pool though) and very green.
Our food for the party was amazing and they arranged everything the way we wanted and more.
The rooms are very quiet, spacious and very comfy bed. Nice breakfast buffet.
After only one day there it felt very refreshing and a bit like some vacation in Thailand.

  • Stayed: July 2013
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Thank Fititiou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin M, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded August 9, 2013

Dear Fititou,

Congratulations on your marriage and thank you for spending such a memorable day with us! We are thrilled that our banquet team was able to exceed your expectations. We worked extra hard to ensure that your party would be perfect and joyful.

It was great of you to point out the positives you experienced with our unique ambiance and the comfortable bedding as well. Our signature product - Heavenly Bed is engineered to provide every guest deep, restorative sleep experience others can only dream of.

My team and I are looking forward to welcoming you back for your 1st Anniversary!

Happy Marriage.

Gary Warnock
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed July 30, 2013

This hotel allows you to see other parts of Macau than casinos and mainlanders. If you're feeling lucky there's free shuttle busses every tenth minute that takes you to the strip. For around 700 MOP during the week, there is absolutely no better bang-for-buck deal in Macau.
I recommend the hotels buffet and Fernando's nearby. Also say hi to Francis the bellman, an extremely helpful person.

I'll definitely return.

  • Stayed: July 2013, traveled as a couple
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1  Thank shaolinchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin M, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded August 14, 2013

Dear Shaolinchris,

Thank you for the time taken to share your Westin Experience with us.

We indeed, and are also proud to provide a unique travel experience like no others in Macau.

We are happy that you used our free shuttle bus which operates from the Macau Ferry Terminal to the hotel and back with departures every 30 minutes between 09:00 and midnight. It's good to know you did take advantage of it to move around the city.

We look forward to welcoming you back for another energized, enriched and renewed stay at The Westin Resort Macau.

Be rejuvenated.

Gary Warnock
General Manager

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Reviewed July 30, 2013

Ok, location is superb...Golf club, swimming pool, kids garden and public beach and hiking options.(2 hours max)

The room are not exceptional but leave it to the owner...and the rate offer is not bad...
The hotel looks like those horrible properties that you can find in the south of France near Montpellier, summer destinations.....

What we have found good about this hotel is the snacks in the bar...
Smoked salmon at 68 mop nicely served and the nachos prepared with Doritos...(not joking, soooo gooood)
Hard rock can close now we know where to eat the best Nachos in Macau...99 mop...i have never tasted so good nachos since my last stay in the US.
Surprisingly it is, yes indeed, in the ...Westin...

Entertainment side with the pianist and singer is very good but music is missing outside near the fire place with cool sofa which is a very relaxing area.
The management should ask a young kid to become DJ for couple of nights with some Chilling music, a place where young professional can meet without the headache of the casino...

Again it is a well located hotel with a casino missing and a water jet rental store...!

For the outside standing restaurant you have one at 100 meters from the hotel named Miramar and one famous one named fernando's at the end of the public beach...800meters.
Here is the problem, the macau government should do something about the dogs without owners it is dangerous and not really helping the hotel to be honest...

Overall superb place if you want to be far from the fuzz of casino city and unbelievable sport and relaxing options in this part of Macau...

Enjoy it and really appreciate this luxury which is sometime doesn't need to be material...

Room Tip: high floor better....facing south and avoid west...
  • Stayed: July 2013, traveled as a couple
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Thank Lucien M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin M, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded August 6, 2013

Dear Lucien,

Thank you very much for such a detailed review.

I am pleased to learn that your Westin Experience was enjoyable. Our services and facilities provide guests healthful options and environments that indulge all of the senses.

Thank you for bringing up the homeless dogs issue. The whole team of The Westin Resort Macau believes that animals deserve our protection, compassion and respect and we wish all may live together in harmony. As everyone knows, we live in open spaces and we love and protect our environment and surrounding nature. At the same time, we should act responsibly also in view of visitors coming to the Hac Sa beach.

Having said that, we do try our best to ensure that the dogs are healthy and do not pose discomfort or scare to anybody, local or foreign visitor alike. If necessary, we will resort to the Official Provisional Municipal Council for further action. In fact, public education on responsible pet ownership and animal welfare should be reinforced with the help of all involved and all concerned.

We hope that we remain your hotel of choice when visiting Macau again for another indulging getaway.

Be inspired.

Gary Warnock
General Manager

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Reviewed July 30, 2013 via mobile

Located next to the beach, if you like nature, I sincerely recommend you to stay there for a night, it's away from the city but hotel has shuttle bus, can take you to downtown, very convenient. Service are great, buffet is amazing, plus have a pool, gym, really nice place for relaxing days. Take a vocation to Westin, let yourself out of the noisy city for a while. :) btw, there is a really good Portuguese restaurant around by, take about 5mins walk from the hotel, you can catch beautiful view while you heading there.

  • Stayed: July 2013
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1  Thank Mswenzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin M, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded August 6, 2013

Dear Mswenzhou,

Thank you for taking the time to let us know the great things you have come to experience here at The Westin Resort Macau.

We hope to see you again in the future. Your Westin Heavenly Bed awaits you. Don’t forget to visit our Special Offer Page where you may find a room package which may meet your needs.

Stay refreshed.

Gary Warnock
General Manager

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Reviewed July 28, 2013

Stayed here for only one night. The rooms are seriously in need of renovation. Carpet, bathroom, and TV (or more broadly defined, in-room entertainment) are particularly in need of major work. But, that said, it's still a good choice for a holiday in Macau. It's located in a quiet part of Macau, meaning you don't stay in Westin because you want to go to Macau for the casinoes. If you want to relax, enjoy the pool, and/or to have a nice holiday with your family, this should be a candidate for your serious consideration. I personally like it because it doesn't have its casino. So, it serves a very different set of customers. You can take either the hotel shuttle or hire a taxi to go downtown. And the beach/village nearby is a good walk.

If you are planning to go to Macau during the weekend, Westin is probably the most value-for-money option. Many downtown hotels are more expensive, not-smoking free, and offer poor service.

Room Tip: Those rooms facing the sea are great. The balcony is great.
  • Stayed: July 2013, traveled with friends
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2  Thank Bally1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin M, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded July 31, 2013

Dear Bally,

Thank you for your stay with us and for taking the time to post a review. We would highly appreciate for your continuous patronage of The Westin Resort Macau, and thank you again for giving us the opportunity to reviewing our service standard. What is most galvanizing for all of us to hear delightful experiences from our cherished guests.

We agree on your description of the carpets and the good news is we will be starting work on room refurbishments in the next couple of months.

With your understanding and kind encouragement, we hope to continue building the Westin Macau experience through our impassioned efforts.

We truly look forward to your return. Until then, please stay well.

Gary Warnock
General Manager

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Reviewed July 16, 2013

we went with another 3 families for the weekend. The room was old, the room's phone not working properly and the container holding teabag is full of mould. Though the room is old but we enjoyed the swimming pool a lot with the basketball there to play. However, after 2 night of stay and having fun in the swimming pool, All of us develop itchy bites all over body and we are not sure if it is from the swimming pool or from the beds. i did ask for changing bed sheet on the next day and did complained to the manager. I think the hotel really need renovation and put extra effort to clean the place up. Otherwise , i would have enjoyed the trip more.

  • Stayed: July 2013, traveled with family
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5  Thank C K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin M, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded July 22, 2013

Dear Valued Guest,

Thank you for taking the time to reach out to us and obviously we have not met your expectations on this occasion.

We have had a full review of your great feedback and the various department heads have been advised to review their checks and to raise their standards so that we don’t have this type of report again. As for the bites you received, I am happy to inform you that it was nether the pools water (which has been checked by local government council) nor the beds which have only just been replaced with brand new Westin Heavenly Beds. In fact we have identified that problem as a swarm of small insect/caterpillar type insects which were in the trees near the pool area and were blown into the pool by the strong breeze over the weekend.

We are pleased to inform you that we have had all the trees and surrounding shrubs cut back and sprayed by professional to eradicate the bugs and we have had no more cases apart from last weekend when you were here.

I do hope you will return and enjoy the usual quiet environment that our pool and surrounding gardens provide and the serenity that we offer as your preferred getaway.

Be Well.

Gary Warnock
General Manager

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Reviewed July 15, 2013

We only stayed for one night. Whilst the hotel is not centrally located for the casinos, it is very well located for the more relaxing side of Macau. It has very nice views and a nice entrance.

Staff were friendly and helpful. The room was big and spacious and the view was beautiful. Some of the furniture is a bit dated and the carpets could do with a change but it was nothing bad.

  • Stayed: May 2013, traveled as a couple
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2  Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin M, General Manager at Grand Coloane Resort Macau, responded to this reviewResponded July 17, 2013

Dear Barry,

We are happy to hear that you had a good time enjoying our tranquil ambience and services. There is nothing more satisfying than knowing that we were able to meet your expectations and provide you with such a memorable impression. We agree on your description of the carpets and the good news is we will be starting work on room refurbishments in the next couple of months.

Thank you for taking the time to share your experience with us and everyone else and we look forward to welcoming you back in the near future.

Gary Warnock
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Coloane Resort Macau

Address: No.1918 Estrada de Hac Sa, Coloane, Macau, China (Formerly The Westin Resort Macau)
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Macau
#16 Business Hotel in Macau
#17 Family Hotel in Macau
#21 Romantic Hotel in Macau
#24 Luxury Hotel in Macau
Price Range: $100 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Coloane Resort Macau 4.5*
Number of rooms: 208
Official Description (provided by the hotel):
Grand Coloane Resort is a grand complex terracing up a mountainside with the soft rolling green expanse of the Macau Golf & Country Club's 18-hole tournament style golf course on the resort's rooftop. Altogether 208 rooms and suites, each room opens onto a private and spacious terrace with an uninterrupted full beach or ocean view of the South China Sea. The resort offers a relaxing and soothing nature view at the Cafe Panorama and the pinnacle of great dining with a splendid sea view. At the renovated Chinese Restaurant, specializing in Cantonese cuisine, it has been awarded the Hong Kong and Macau's Best Restaurants Award. The tastefully decorated Panorama Lounge and opened Poolside Bar serve a great selection of liquors and beverages in a relaxed-yet-stylish setting. The contemporary Garden Marquee at the property has become the talk of the town as it is the one and only Marquee in Macau, a unique choice from wedding to a product launch or even team building, along with all other extensive meeting and banqueting facilities to meet guests' every requirement, a place they will remember long after they leave. ... more   less 
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Also Known As:
Westin Resort Macau Hotel Macau
Westin Hotel Macau
Westin Macau
Westin Coloane

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