I did not have a chance to visit this hotel yet, cos my wife is sick and admitted in the hospital.
I was having a very bad experience with the hotel even i did not stay yet.
i try to contacted the hotel if there any chance to amend the reservation as my wife is sick and will travel once wife is better but the hotel REFUSE as the condition is non refundable or change the date, and giving the reason to me that i informed too late, even i contact 1 day perior to arrival date ( i believe that sickness cannot be know in advance so how can i informed them in advance?)
This is unexceptable service as it's an emergency case and this should be flexible as i didn't want to have a full refund but just amend the reservation. I think this very unfair to the customer as i also prove them with the medical certificate.
My suggestion to the booker who want to book this hotel, is to make sure that you will not be sick on the day that you are traveling.
- Official Description (provided by the hotel):
- Hotel Royal Macau is an elegant hotel situated on Estrada da Vitória near the centre of Macau at the foot of the city's legendary landmark, the 174-metre-high hill, Colina da Guia. Well placed for both business and leisure travellers, Hotel Royal Macau offers a heaven of comfort and serenity in one of Asia's most exciting cities. Hotel Royal Macau sits on the doorstep of the Guia Lighthouse, site of the first lighthouse on the Chinese coast. Within walking distance, guests of the hotel can reach Ruins of St Paul's, Vasco da Gama Monument and many other attractions in Macau. Hong Kong is only an hour away, and the Border Gate in Zhuhai is only 15-minute drive away. Well equipped with a fitness centre, a swimming pool and a choice of 380 spacious guest rooms and suites over 19 floors, Hotel Royal Macau presents the highest standards in all areas of accommodation and service. Every guest room at the hotel is beautifully appointed, using the finest furnishings in an innovative style, to create an atmosphere of contemporary luxury. Visitors who appreciate fine dining will be well catered for by the restaurants at Hotel Royal Macau. Catalpa Garden is the home of authentic Shanghai cuisine, and four individual rooms are available for the ultimate private dining experience. The hotel's FADO Portuguese restaurant features dishes from an award-winning chef who consistently delights diners with stylish Portuguese food. Royal Bakery's pastry teams are dedicated to producing delectable cakes and pastries in over 100 different flavours. Adjacent to it, Lobby Lounge is an ideal place to meet for an afternoon tea, a glass of champagne, a piece of cake, or even weekend tea buffets. Hotel Royal Macau is fully equipped to host business meetings and functions accommodating up to 200 people. The opulent furnishings and graceful decor of the hotel create an ideal ambience for work or leisure, and the addition of the latest technologies and a first-class service ensure every detail of the event is a success. Guests' comfort is always our top priority! It is our pleasure to offer assistance and information to make your experience at Hotel Royal Macau a pleasant one. Please do not hesitate to send us any enquiry or feedback by completing the form below. Our hotel representative will contact you shortly. ... more less
- Reservation Options:
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- Also Known As:
- Royal Hotel Macau
- Macau Royal Hotel