Our family of 7 stayed here for a night before heading to HKG.
We were warmly greeted by Jerry Wang, our butler at the airport and were whisked into a minibus to the hotel. On the way, we were provided valuable advice and feedback on the sights, history and culture of Macau.
Check-in was a breeze and everything was smooth and nice, our luggage was well taken care of and then promptly delivered to our rooms by the concierge. You can imagine our pleasant surprise when our 2 deluxe room + 1 grand suite bookings were all upgraded to grand suites, which were wonderful and thoughtfully decorated.
We were also provided complimentary transfer to the city by Gary Mak, which was greatly appreciated.
On our departure, I arranged for 7 ferry tickets from Macau to Kowloon, and the manager at the concierge, Raymond went out of his way to ensure the tickets were purchased and prepared for us.
Check-out was easy, shuttle bus to ferry terminal was punctual and the excellent lasting impression we had was cemented by Jerry and another hotel staff seeing us off at the terminal, all the way to the departure gate.
Fantastic after stay service and the service culture is highly commendable. Great work guys!
- Official Description (provided by the hotel):
- Hotel LAN KWAI FONG Macau is a contemporary lifestyle hotel newly opened in August 2009. The hotel is conveniently located in the heart of one of Macau’s major commercial districts and just a few minutes from the Hong Kong - Macau ferry terminal, Golden Lotus Square, the Wine and Grand Prix Museums, and a number of other popular tourist sites, making it an ideal destination for both business and leisure travellers. ... more less
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- Also Known As:
- Lan Kwai Fong Macau Hotel Macau