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Holiday Inn Macau
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All reviewsferry terminalwithin walking distancefree shuttlesenado squareihg memberunder renovationtable gamesnon smokingevery half hourindoor poolprovide shuttleconvenient locationlisboa casinohotel is locatedstandard roomst paulfree upgrade
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232 - 237 of 641 reviews
Reviewed August 12, 2013

On arrival we were our room was upgraded as the room we had booked was soldout.The room provide to us was just awesome with two large twin beds. the reception staff were good but charged us on our debit cards for deposit.After breaking our head with them that a debit card transaction cannot be reversed they refunded our deposit in cash. The highlight of the hotel is their concierge. We discussed with them atleast for 45 min the site seeing place in macau and they were so nice and helpful and the most important of all very fluent with their English.
However the downside to the hotel is that its definitely not like a 4 star compared to other hotels in macau and the rates justify the same.Cigarette smell all over the hotel. But the location is not bad close to the MGM,lisboa etc and other site seeing place

Room Tip: choose higher floor
  • Stayed: August 2013, traveled with friends
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Thank TeamOrientalAster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2013

Hotel location is great and within the complex of Sands and Shereden, close to Venetian, Galaxy and all other big casino/hotels in Cotai. Free shuttles are frequent and convenient to get around to harbour and airport. Lots of places to eat within the hotels complex.The only down side is the lifts to hotel rooms which are quite a distance from the entrance. Will definitely stay again.

  • Stayed: May 2013, traveled as a couple
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2  Thank australiabonnie24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

Was not impress by the lobby when I alighted from the taxi. Walked in and was surrounded by staffs with warm and genuine smiles, felt so much better. Counter service staffs are all sweet and helpful. Room is average nothing to shout about but it's definitely clean and comfortable enough.
Used the spa, very impressed by the service! The staff who did massage for me even accompany back to my room as it was past midnight. Wow.... What can I say.... I feel happy and cared for. Will definitely come back for my next trip.

  • Stayed: May 2013, traveled on business
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1  Thank Shane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMacau, Senior Sales and Communications Executive at Holiday Inn Macau, responded to this reviewResponded June 25, 2013

Dear chuaSPS P,

Warm greetings from Macau!

Thanks for staying with us and for taking the time to write a review on your recent stay with us. We are pleased to hear that there were many positives you found during your stay; we also thank you for the compliments on our staff who accompanied you back to room after midnight, we have shared this encouraging feedback with them all.

We are confident the hotel will continue working with their staff to improve the level of service offered for future guests or your next visit.
Thank you again for your feedback and we look forward to welcoming you back soon.


Best regards,
Holiday Inn Macau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2013

clean rooms, very nice hotel staff, basic breakfast, quick check in. Location quite ok.
two casinos in the hotel. compared to the holiday inn Cotai lacks details.
Assistance from the manager was very generous by providing us with a limousine service for a rather bad internet.

  • Stayed: May 2013, traveled on business
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1  Thank bernhardb15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMacau, Senior Sales and Communication Executive at Holiday Inn Macau, responded to this reviewResponded June 25, 2013

Dear bernhardb15,

Thank you for sharing with us your recent experience.

We are glad to hear that you are pleased with our hotel check in procedure, location, staff performance and service during the stay.

I would like to apologize for the internet issue you had experienced at our hotel. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments for future improvement.

Thank you again for your comment and we look forward to welcoming you back soon.

Best regards,
Holiday Inn Macau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2013

The website claims this is a four star hotel - it's a solid two and a half at most. It is in a good location but it is worn and showing its age. Also if you get a no smoking room it only means that no one has smoked in it recently not that it has never been smoked it. I'll be staying elsewhere the next time I'm here.

Stayed: April 2013, traveled on business
Thank GSMcKee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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