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Reviews (6,397)
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Reviewed August 17, 2017

Been in this hotel four times, Feels like coming home to your own place everytime i'm in Macau for a short vacay. Very homey, staff were so accomodating, Raphael Grafil, one of hotel staff is very kind enough to assists us, introduces hotel amenities & restos to dine in. Very good place to shop. Hotel's room condition are superb, clean, with complete supplies and quick response for your personal needs, one of the best is the fast internet connection. For sure i will recommend this hotel to my friends. See you again soon..

Room Tip: VIP room is nice and classy, very nice to relax and spend quality time with friends and love ones.
  • Stayed: August 2017, traveled with family
    • Location
    • Rooms
    • Service
1  Thank Nimfa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded August 21, 2017

Dear Nimfa F

Thank you for returning and spending time to share your wonderful experience with us!

We are delighted to know you had an enjoyable stay and your kind words for our staff will definitely be shared with him.

Once again, thank you for your recommendation and definitely we hope to welcome you back again soonest to create another memorable experience for you!

Yours Sincerely,

Saurabh Bakshi
General Manager Operations
Sheraton Grand Macao, Cotai Central

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Reviewed August 17, 2017

I stayed here for 4 days and really enjoyed my experience. The check in was simple but I did have in room check-in and collection at the airport too. The staff at all levels where fantastic and always helpful no matter what the question was. I have complements for the staff at Palms lounge which I had daily meetings in. The staff are and where great and special thanks must go to the manager Loreileth and her staff Bella, Fancy and Summer who were always very helpful and friendly. The all-day breakfast is something to behold and both times I had it I enjoyed, tasty and very delicious. The conference centre was very well organised. The handy phone that gives you WIFI no matter where you are was perfect when I was out and about and kept me in touch with everyone I needed to, an excellent device and service. I look forward to staying here again in the future.

  • Stayed: August 2017, traveled on business
    • Location
    • Cleanliness
    • Service
2  Thank ajpez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stregismacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded August 18, 2017

Dear ajpez,

Thank you for your feedback.

We are delighted that your stay sounded perfect! I hope your business trip went just as good!

Thank you for your compliment to Loreileth and Bella. They are certainly important asset of our hotel.

I am glad your enjoyed one of our in room features, “Handy”, which offers unlimited local calls, free international calls to certain cities and unlimited data use. Good to know it was helpful for you to get around and stay connected.

Once again, thank you for your great support. We look forward to welcoming you back soon.

Sincerely,

Saurabh Bakshi
General Manager Operations
Sheraton Grand Macao, Cotai Central.


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Reviewed August 16, 2017

Stayed in this hotel and the facilities are superb. The hotel is consolidated with others in the area so you don't have to go street side to go from one place to another. The air-conditioned walkways allow you to leisurely go window shopping or try the restaurants. Walked all the way to the Venetian and tried their food court there. The housekeeping staff was outstanding in keeping the room neat and tidy. You are greeted with smiles all over the place. One drawback though was the difficulty in communicating with the locals. They still struggle speaking in English so eating out or buying something can be challenging at times.

Room Tip: The quality of the rooms are excellent and you should not worry about the location.
  • Stayed: August 2017, traveled on business
    • Value
    • Rooms
    • Service
2  Thank joefer59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded August 17, 2017

Dear joefer59

Thank you for choosing our hotel for your stay.

We are glad to know that you have find the location to be convenient and comfortable. At Sands Cotai Central, the hotel is indeed located in the center of the exciting Cotai Strip, where it is linked with covered walkway to Venetian as well as Four Seasons and Parisian.

Thank you again for spending time to share the experience with us. We look forward to welcome you back in the future.

Yours Sincerely,

Saurabh Bakshi
General Manager Operations
Sheraton Grand Macao, Cotai Central

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Reviewed August 15, 2017

Have had a chance to visit The Feast and enjoyed the Lunch Buffet, too many people though with children playing (some crying) around. Our table is not the best area but comfortable. All staffs are good with special mention to Genevie Abuel, she is accommodating and attentive to our needs. Overall, it was pleasant.

  • Stayed: August 2017, traveled as a couple
    • Service
Thank ferryx2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded August 17, 2017

Dear ferryx2017

Thank you for sharing your experience.

We are pleased to know that you have enjoyed the lunch buffet at our Feast All Day Dining Restaurant. Your kind mention to our Associates, Genevieve, will be passed to her and we are sure she will be delighted to received acknowledgement for her performance.

Thank you once again and we hope to see you soon.

Yours Sincerely,

Saurabh Bakshi
General Manager Operations
Sheraton Grand Macao, Cotai Central

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Reviewed August 15, 2017 via mobile

Great location and very good deal if you come here for holiday. Speed CI/CO service for SPG gold member.
Sheraton has a great gym and several nice restaurants. Highly recommend Bene, I am going to write another review for Bene.❤

Stayed: August 2017, traveled as a couple
1  Thank Morgan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded August 17, 2017

Dear Morgan F

Thank you for being our loyal guest and we appreciate your time to write us a review.

We are delighted to know that you have enjoyed our facilities and strongly recommend our restaurants, especially for Bene Italian Restaurant.

Once again, thank you for your stay and recommendation. Hope we will provide another enjoyable stay for you in the future.

Yours Sincerely,

Saurabh Bakshi
General Manager Operations
Sheraton Grand Macao, Cotai Central

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