Check in was fast and we were upgraded from an executive suite to a deluxe suite.
The room was great, impeccably clean and very good size. Staff was helpful and understanding.
The casino was good enough and club lounge served light dinner with drinks in the evening which was very good. Breakfast was OK. The staff at the club lounge was simply amazing.
We tried room service as well and it was prompt. They take a deposit of HKD1000 at check in, we used a credit card to make this deposit and hence the check out was a breeze, simply a key drop and any extra charges are later deducted from the deposit.
- Official Description (provided by the hotel):
- Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more less
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