To be completely honest, the hotel was great and I really don't have anything to complain about other than perhaps it's sheer size. I guess there is such a thing as too big for a hotel and when a hotel gets this big, somehow it makes one feels like an item in a factory production line. I know this is all subjective and it's up to personal preference & judgement of course.
Now, to it's defence, despite it's size, it's trying hard to impress and it's noticeable. I checked in for one night with my elderly parents and this was taken notice by one of the many lobby staff. They quickly ushered my parents to the sitting area in the Preferred Starwood Member section which was less crowded and offered a more personalised service. Mind you it didn't matter to them that I was not a member at that time as preference was given for my elderly parents which was great.
The room was modern, clean and lived up to Sheraton's standards though maybe a little bit smaller when compared to other nearby properties such as Venetian. One thing is for sure, they really have many staff standing around in the lobby always in the look out and ready to extend their assistance whenever needed.
- Official Description (provided by the hotel):
- Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more less
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