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“Good place to stay in Macau”

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Sheraton Grand Macao Hotel, Cotai Central
Ranked #19 of 95 Hotels in Macau
Certificate of Excellence
New Delhi, India
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Good place to stay in Macau”
Reviewed April 6, 2014

Its quite a big hotel at excellent location. We got the higher floor as requested. Rooms were well maintained and view from room was amazing. The hotel provides pickup and drop from airport/ferry station which was good. The Hotel is opposite to Venetian. Also is 3 min walk from City of Dreams. Staff was helpful with queries but were no bell-boy/porters to carry luggage to the room. We took our luggage by ourselves which was quite inconvenient. Otherwise, it was a great stay.

Room Tip: Ask for room with swimming pool view on higher floor. You can view Venetian from there.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gurjeet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, April 8, 2014
Dear Gurjeet K,

Thank you for sharing with us. We are glad to hear that you enjoyed our hotel convenient location. Your feedback on concierge service is truly appreciated and will be reviewed by relevant teams to improve further. We hope we will give you another relaxing experience soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (896)
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English first
Sarpsborg, Ostfold, Norway
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 6, 2014

Stayed in an executive suite in Sky Tower which was absolutely perfect - 2 bathrooms (one huge with seperate shower and a big bathtub) a spacious living room, two large tv's and a lovely bedroom with a very comfortable bed. Very clean and just spotless. Even though there are nearly 4000 rooms, the elevator was very fast and never crowded. Breakfast in Club lounge was included, and there's a great selection of hot and cold/western and eastern food.
Gambling: the Venetian is a short 5 minutes walk across the "indoor" walking bridge. City of Dreams and Hard Rock Hotel are also within walking distance. The casino in Sheraton is less chaotic and crowded than the Venetian.
Eating: A great variety of restaurants in every price range. A nice foodcourt on 3rd floor for a quick and simple meal, Xin with hotpot buffe, Grand Orbit and Feast with lunch and dinner buffes, McDonalds and Pacific Coffee.
Shopping: mostly highend like Gucci, Michael Kors and YSL.
Checkin and checkout was a breeze, and the staff was amazing. Always there to help me and greet me with a smile.
I will definately stay here again!

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 428Globetrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, April 7, 2014
Dear 428Globetrekker,

Thank you for staying with us. We are delighted that you had an enjoyable experience in your suite with Club benefits. Your kind words about our associates will be shared with the team as it will encourage us to improve further. We hope we will welcome you back soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed April 5, 2014

Great hotel, everything is excellent! Always my choice! Their staffs are extremely helpful & provide service without asking. Food always good, no doubt to stay Sheraton in the future macau visit. Room condition always is well & clean to make my stay great

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachel I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, April 9, 2014
Dear Petitekanny,

Thank you for sharing with us. We are glad to hear that you had an enjoyable stay with our service as well as dining experience. We hope we will welcome you back soon to create another memorable stay for you.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 5, 2014

We took our 2 and 4 year old children on a trip to Macau to experience the cultural aspects of the "Vegas of Asia". It couldn't have been a better place to stay. There are 2 excellent play areas within the hotel complex, and another within a 5 minute walk. The Venetian is a 3 minute covered walk from the Sheraton, and they have a great show every night for the kids to watch. Food choices are limitless - both Western and Asian. 3 hotels are connected together - the Venetian, Four Seasons and the Sheraton. Within this massive complex, you will find anything you could ever want to eat. There is plenty of shopping opportunities, also, as long as you want high end merchandise at high end prices.
The service at the Sheraton was perfect, and they went out of their way to make sure we enjoyed every minute of our stay. We had the "Family Suite" - Shrek themed, with everything for the kids. A Wii in the room, Shrek bath robes for the kids, and a huge supply of gummy bears and cookies. Our kids didn't want to leave.
If we decide to venture back to Macau with the kids, we will be staying at the Sheraton again - we loved it!

Room Tip: The family suite is perfect, if traveling with kids. They have their own room with a bunk bed and a...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank semi775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guangzhou, China
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 5, 2014 via mobile

I honestly never bother booking anywhere else. Whatever's my destination, if there's a Sheraton, that's where I go. I never check any other hotels, because Sheraton has always new things to offer, it never gets boring. It is and will always be my favorite. From its rooms, to its restaurants, to its amazing staff.. Gotta love it all ;)

Stayed April 2014, traveled as a couple
Helpful?
Thank FatenHass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
166 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed April 5, 2014 via mobile

Second time to stay here. Lovely stay, spacious, clean and up to standard! Compared with holiday inn next to it, more quiet, private and comfortable. They were also nice to extend our check out time to 1pm. Don't forget to check with the hotel for shuttle buses to major points as it will save you lots of money on taxi and the time waiting for taxis.

Stayed April 2014, traveled with friends
Helpful?
Thank Haelist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, April 7, 2014
Dear Haelist,

Thank you for your support. We are delighted that you had an enjoyable stay here with our hospitality. We hope we will give you another memorable experience soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
91 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed April 2, 2014

Room is comfortable. We arrived on monday afternoon, the check in line was kind of long. Fortunately, I registered for as preferred guest before the arrival. I took the advantage of a shorter line specifically for the preferred guests. There's really nothing special about the hotel compare to others around the area. The shuttle buses only go to the piers, border, and Galaxy hotel. So, if you want to go to the Old City or City center, you need to transit at Galaxy. The bus stops are located in different entrances. If you're not sure where you want to go, make up your mind first before you look for the shuttle buses. Very inconvenient. They also charge for Wifi, $30/hr. There is no connection in the lobby also.It's really not acceptable in today's standard.

Room Tip: There's renovation going on. Ask for a room that's away from the noise.
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KyWan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Property: Sheraton Grand Macao Hotel, Cotai Central
Address: Estrada do Istmo. s/n, Cotai, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 95 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Official Description (provided by the hotel):
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 
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