We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Can't be any better”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Sheraton Grand Macao Hotel, Cotai Central
Ranked #19 of 95 Hotels in Macau
Certificate of Excellence
Taipei, Taiwan
1 review
“Can't be any better”
5 of 5 bubbles Reviewed March 14, 2014

It is my second time visiting this hotel. I visited this time with 3 other family. The check in was fairly smooth compared to my first visit. Even though there was a queue but it moves VERY FAST compare to me.

The rooms that we had was in the Sky Tower 34th floor. The deco of the rooms ware very nicely designed and the rooms are very clean with all amenities that you may think of in the rooms.

The variety of the food in the Club Lounge was more than enough during breakfast but the happy hour was way above standard. Wifi is available in the rooms and also free in the public area.

The transportation is very convenient to many key locations in Macao & Taipa which my families were using as they are FREE anyways! I think if I ever come back to Macao, I will stay in Sheraton again as the people are extremely nice compared to any other hotels in Macao.

Room Tip: Club rooms is the best choice with access to Sheraton Club on the 4th floor
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PapaMet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, March 16, 2014
Dear PapaMet
First of all, thank you for support, good to have you stay with us again. We are glad to hear that you had an enjoyable stay with us. Thank you again for sharing and we look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,702 reviews from our community

Traveler rating
    2,353
    1,565
    501
    158
    125
See reviews for
1,533
1,214
248
446
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (861)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Macau, China
1 review
5 of 5 bubbles Reviewed March 13, 2014

Thanks for being helpful, careful and thoughtful explanations. We are enjoying a wonderful time at Sheraton Macau. Specially with the officer Gucci, not only her friendly smile, she has done an excellent job at reception desk, her patient and clear answers to our inquiries. Sure we will come back again.

Room Tip: Rooms on the earth side, at far end of the corridor, rooms has the better view if facing to Venetian...
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helder_Rosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, March 16, 2014
Dear Helder_Rosa
We thank you for sharing your feedback with us. We are delighted to hear that you had an enjoyable stay and our team provided excellent services during your stay. All of us here look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
57 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed March 13, 2014 via mobile

Hotel in Macau are getting very expensive now day and this one is very new and everything is five stars. Apart from you will feel like you are in China more as everywhere you see China visitors. The bfast is very nice and lots of food selection and getting to other places are all connected with free shuttle buses. Casino are everywhere too.

Stayed March 2014, traveled on business
Helpful?
1 Thank Bill133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, March 16, 2014
Thank you for staying with us. We are glad to hear that you had an enjoyable experience of having breakfast and found our location convenient. We hope we will welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 12, 2014

The checking by Ms Aida was great and pleasant. She was professional and friendly and took efforts to explain the facilities and shuttle services location which is a great help. She gave a advance birthday greetings and took special care of my stay. She's a star in her service. The rooms are good with comfortable bed.

Room Tip: There are free shuttle services which is common in Macau, but do be prepare to walk to them (eg. to...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kelvin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, March 14, 2014
Dear Kelvin L,

Thank you for sharing with us. We are glad that we had the opportunity to celebrate your birthday. We strive to personalise every staying experience and we are glad that we managed to deliver that to you. Thank you for your kind words to our associates and we look forward to welcoming you back in the future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
6 reviews
4 hotel reviews
4 of 5 bubbles Reviewed March 12, 2014

This is a lovely hotel well situated on the Cotai Strip. Pleasantly surprised to get an upgrade due to my 25th stay at an SPG hotel. The suite was enormous, clean and had two toilets. Very clean, excellent service. Ordered room service dinner and got a delightfully prepared meal exactly how I liked it.
Despite the rush and commotion at the hotel with hundreds of guests plus casino patrons, the staff were very polite, helpful, genuinely attentive and check-in and check-out was a breeze.
The only downside was the rush for the breakfast - 8 AM onwards both restaurants are very crowded. I waited 15 minutes and then gave up as I had a meeting to attend. Next time will go for room service unless I can get to the restaurant by 7 AM.
Apart from this - one of the best Sheratons!!

Room Tip: All rooms are well noise insulated
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deepak2811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, March 13, 2014
Dear Deepak2811,

First of all, thank you for your support. We are delighted that your stay sounds so enjoyable and you found us as your one of the best Sheratons! Your kind words about our associates will be shared with the team as it will encourage us to improve further. We are sorry to hear your breakfast experience did not meet your standard due to peak days, please be rest assure that your feedback will be reviewed by relevant teams. We hope that we can welcome you back soon to create another relaxing stay for you.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed March 11, 2014 via mobile

Sheraton is located right in the Cotai Central complex which has a casino, mall for high end brands, restaurants, hotel conrad and holiday inn and which is across the street from The Venetian ( link by an indoor bridge and offers more varieties shops from high end, mid to local brands) the city of dreams, hard rock hotel, grand hyatt and four seasons.

The room is a standard sheraton, comfortable beds, nice linen, clean and hygienic. Considering they have almost 4000 rooms and been operating for the past 1.5 years, they are doing a good job in maintaining the rooms and public facilities with thousands of visitors per day for 24 hours.
One thing that is not up to the standard is the lobby area and the corridors along the mall which heading to the guests room's lift are so distinct with cigarette smell, mainly because the casino is the same lobby level which has a low rise partition to separate the casino area and the corridors of mall and lobby, so if you are travelling with children or smoke allergy, beware of this.

Skip breakfast during our stay, so couldn't comment on the F & B.

Most big hotels provide free bus shuttle from the hotel to macau terminal which link you to lisboa hotel should you wish to take a day trip to city central ( st paul's ruin and senado square).

If you are staying in one of the hotel in cotai area and you are using the ferry from HongKong, it is better to take the cotai water jet which stop at macau taipa terminal ( 5 minutes away from cotai complex) compare to turbo jet which stop at macau outer ferry terminal ( which is 20 minutes from the cotai complex), travellung time is almost the same 50-60 minutes and price range is similar with service every 15- 30 minutes ( depending on which terminal in HongKong that you will be using).

Overall, sheraton is very centralised and good hotel for the value of the money.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Y3KA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, March 12, 2014
Dear Y3KA,

Thank you for staying with us. We are delighted that you enjoyed your room and found our location convenient. Your feedback on lobby smell is truly appreciated and will be reviewed by relevant teams. We hope we will welcome you back soon to create another pleasant stay for you.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 11, 2014

I can not walk I use a mobility scooter. The location and access everywhere was great. All staff were very good. I hired a hotel car to take us to the town centre and that was not an issue, no dramas at all. I will go again and would recommend anyone to stay at the hotel. Upgrade to the Club lounge it's good value.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dcl173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, March 17, 2014
Dear dcl173
Thank you for your feedback. We are glad to hear that you had an enjoyable stay. Thank you for your kind words on our facilities and service provided, we have shared the positive feedback with our associates. Once again, thank you for staying with us. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Macau hotels
3.4 mi away
Holiday Inn Macao Cotai Central
0.2 mi away
Conrad Macao Cotai Central
4.0 mi away
Sofitel Macau At Ponte 16
Show Prices
Show Prices
Show Prices
0.2 mi away
The Parisian Macao
The Parisian Macao
#30 of 95 in Macau
4.0 of 5 bubbles 406 reviews
0.3 mi away
Studio City Macau
Studio City Macau
#26 of 95 in Macau
4.0 of 5 bubbles 881 reviews
0.6 mi away
JW Marriott Hotel Macau
Show Prices
Show Prices
Show Prices

Been to Sheraton Grand Macao Hotel, Cotai Central? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Property: Sheraton Grand Macao Hotel, Cotai Central
Address: Estrada do Istmo. s/n, Cotai, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 95 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Official Description (provided by the hotel):
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Expedia, Hotels.com, Asiatravel.com Holdings and TripOnline SA so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing