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Sheraton Grand Macao Hotel, Cotai Central
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Reviews (6,118)
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Reviewed March 4, 2014

It was nice stay at Sheraton Macau Cotai Central as this hotel is withing the Vicinity to Holiday Inn City of Dreams Venetian Hotel. Though Sheraton and Venetian had internal bridge to enter & exit any of the property. We stayed there for 4 nights & had a comfortable stay with nice rooms & also the hotel is clean with Mc Donalds on the ground floor & also the nice food court with Indian food as well in the Food Court which is situated at 3rd Floor. Regarding eating their is no issue as Venetian Food Court also provides you large variety of cuisines & also the Sheraton as well. Go for the basic room category in Sheraton as their is lot of things to roam around this place so one hardly gets the time to stay in the room. Rest i recommend to stay in sheraton as they provide the Shuttle Bus service from Ferry terminal to hotel 7 various other parts of Macau as well.

Room Tip: Basic Room is Good, If you do not wish to spend more amount on superior category
  • Stayed: February 2014, traveled as a couple
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1  Thank varunverma0290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded March 6, 2014

Dear varunverma0290,

Thank you very much for your feedback. We are delighted to know that you had a pleasant stay with us and enjoyed our rooms, facilities and location. We look forward to providing another enjoyable stay for you in the future.

Warm regards,

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Reviewed March 3, 2014

Stayed in the Deluxe room for 1 night last week. Luckily only 1 night in this hotel. The hotel is pretty new, however it feels more like a 4 star hotel rather than 5 star. The facilities and hardware are still in good conditions. Personally,, i don't like the pillows which are too soft.
Since it has a lot of rooms, so the lobby is very busy without any 5 star hotel touch. The sound proof of the room is terrible. It was a family staying next to my room, and i think the 2 kids were very excited with their holiday. We could hear very clearly when they were playing at the door area and running along the hallway happily. I was waken up by them at 7am++. If you are a light sleeper, may consider request for a quiet room.
Another incident happened during our checked in, there was a couple who jumped the queue, no doubt the staff who were controlling the queue did try to stop the couple, but the couple didn't bother. The receptionist should have just explain the situation and give a nice advice to the couple instead of just process the check in for them. That was very unfair to the rest of the guests and the hotel could have handled this kind of situation better. The receptionists need more training,
For the price, this Sheraton is quite a let down. i will not recommend this hotel to my friend

  • Stayed: February 2014, traveled as a couple
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Thank panda_panda82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded March 5, 2014

Dear panda_panda82,

Firstly we are sorry for the unpleasant stay, your feedback on room condition and check-in experience is truly appreciated and will be reviewed by relevant teams. Additional training and guidelines will also be provided to our associates so to ensure we meet the Sheraton standard. Once again, we truly appreciate your feedback. We sincerely hope that you would give us another chance to improve and let us welcome you back in future.

Warm regards,

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Reviewed March 1, 2014

Just spent five days at the Sheraton Macao while covering the 'Ring of Gold' boxing event at the nearby Venetian. While popular, the Sheraton is not as intense or manic as the cavernous Venetian and features some excellent restaurants including 'Southern Kitchen' (open 24 hours, I recommend the pan-fried pomfret) and 'Xin' (an excellent hot pot restaurant where you cook your ingredients at your table and can eat as much as your belly can take). In-room breakfasts were delivered at rapid speed by very friendly staff and our room was spacious and stylish with a walk-in shower and bath. Two free bottles of mineral were also left in the room every day. Complimentary mineral water is also available on the casino floor which you can take back to your room. One downside is definitely the wifi. It costs $12 Macao dollars per 24 hours in your hotel room and connection can be a problem. This was an issue for me as I was often working in our room writing articles. It is free in certain parts of the casino, however, and chances are you will be enjoying the casino, restaurants and high end shopping and not working like me!

  • Stayed: February 2014, traveled on business
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1  Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded March 3, 2014

Dear Mark B,

Thank you for staying with us. We are glad to hear that you enjoyed your room and the hot pot experience in Xin. Your feedback on Wi-Fi is truly appreciated and will be reviewed by relevant teams for further improvement. Thank you again for sharing and we look forward to welcoming you back in the future.

Warm regards,

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Reviewed March 1, 2014

The wonderful staff made our stay extra special. I was pleasantly surprised that hotel personnel went the extra mile helping us with our luggages, making sure that we were comfortable and assisted us in arranging our ferry tickets after they were sold out.

We especially appreciated the Sheraton Club Lounge personnel who accommodated our requests and surprised us with an upgrade to the beautifully appointed deluxe suite, much to the delight of our children. I am also thankful for the attentive maintenance and housekeeping personnel who rescued us from being locked out of our hotel room and replenished our water bottles when it was running low.

Would stay here again.




Stayed: February 2014, traveled with family
Thank AspiringFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded March 3, 2014

Dear AspiringFoodie,

Thank you for sharing with us. We are delighted that your stay with your family sounds so perfect here! We strive to personalise every staying experience and we are glad that we managed to deliver that to you in every aspect. We hope that we can welcome you back soon to create another relaxing stay for you.

Warm regards,

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Reviewed February 28, 2014

We stayed for 4 nights in the Deluxe Suite. It was amazing! Should I say even too large for 2 people?
Check-in was smooth despite it being quite early. The room.. What can I say? It was so nice! The view from the room was horrible but that was a small issue. We asked for additional toiletries and they were delivered so quickly. I am particular about cleanliness and everything was spotless. Bravo to the housekeeping team.
The only issue and a fairly big concern was the shower. The shower was weird... The knob for the water temperature and the volume of water pressure is the same. So if you want hot water you will need to 'fight' with the extreme high pressure! Secondly, the floor of the shower can be very slippery. We ended up having to wear the bedroom slipper in the shower to avoid any incidence..

The Club Lounge
Definitely the largest dining room in any Club Lounge! Breakfast variety was not too bad. Same goes for the Happy Hour. The only thing is I still prefer sofa styled lounge. They do have a cosy proper lounge on the other side but it is very under utilized. I guess it is because there is no drinks and foods served in that area...

Location
At the stretch of newer casinos. A bit far from the city center but there are shuttles to many places - Airport, Border to Zhuhai, Ferry Terminal, Galaxy Casino (where you can catch a shuttle to the city center)...

Suggestions
Don't just stay in Macau. Do visit Zhuhai for cheap shopping!

  • Stayed: February 2014, traveled with friends
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Thank Meowwww1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded March 3, 2014

Dear MelKualaLumpur,

Thank you for staying with us. We are delighted that you enjoyed your Deluxe Suite. Your feedback on shower condition is truly appreciated and will be reviewed with relevant teams for further improvement. We are sorry that we did not have the chance to bring it up to you where you can also order drinks and food at the sofa styled area in Club Lounge. Please do experience it during your next stay. Thank you again for sharing and we look forward to welcoming you back in the future.

Warm regards,

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