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“Sheraton Macau-Family Trip”

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Sheraton Grand Macao Hotel, Cotai Central
Ranked #19 of 95 Hotels in Macau
Certificate of Excellence
New Delhi
Level 6 Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Sheraton Macau-Family Trip”
Reviewed January 12, 2014

I did my research work before finalizing on this hotel through Trip advisor reviews and booking.com.Finally booked the hotel directly from their offcial website.Since I had read all the reviews I was very clear as to where to go for check in.........being an SPG member I had no issues in check in ....infact I was the only one checking in on 01/01/2014 at around 12.30pm .The rooms are fine and the bathroom is huge.The toiletery quality is very bad.....which is the only bad thing I can say.The outdoor heated pool was nice which my daughter enjoyed a lot.I had taken the breakfast package but the same was pathetic as it is has no options for people who are veggies or who only eat chicken!Location is about 15 mins by shuttle from the main macau but since I did not prefer staying in all the noise it was better for me as Cotai is the quieter side of Macau.Their free shuttle bus service is very nice and same for all other hotels.I did not spend a penny on transportation for the 2 days we were in Macau.They have their own casino for gamblers.....right next to the City of Dreams........A bit too corwded at the lobby but that is expected as it is a huge hotel.The hotel is not confusing if you know which tower you are checking in( as per many reviews on TA!!).It is fairly simple as long as you pay attention to which part of the lobby you enter from.The Dream work parade starts everyday at 4om in their lobby which was also very nice for us since our main purpose was the parade and the city of Dreams.We were in the Sky tower.You can hear the noises from other rooms but they are not that audible.All in all a pleasant stay.

Room Tip: Take room on the sky tower and higher floors which gives a nice view......if you intend to stay at t...
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  • Stayed January 2014, traveled with family
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Helpful?
Thank Bindas3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, January 16, 2014
Dear FROSTYNEWDELHI,

Thank you for staying with us. We are glad to hear that you had a pleasant stay and enjoyed the SPG benefits. Your feedback on the room amenities and food options is truly appreciated and they will be reviewed by relevant teams for further improvement. Once again, thank you for your sharing and we look forward to providing you another relaxing stay in the future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,046 reviews from our community

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Singapore
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 12, 2014

The Club Lounge was great!

The staff during breakfast and evening cocktails in the club lounge were very helpful and professional. The food was of great quality and had a lot of attention into the details.


Well done.

Room Tip: Value for money for Club Rooms.
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  • Stayed January 2014, traveled on business
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Helpful?
Thank SingaporeProfile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, January 16, 2014
Dear SingaporeProfile,

Thank you for sharing with us. We are delighted that you had enjoyed the Club benefits as well as the Club service. Your kind words about our associates will be shared with the team which will encourage us to do even better. Once again, thank you for staying with us and we look forward to welcoming you back in the future.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philippines
Level 6 Contributor
63 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 12, 2014

Stayed here for two nights. Check in and check out was a breeze. The good thing about this hotel was it was inter connected with other hotels like The Venetian Hotel and Holiday Inn and a huge shopping mall. Free shuttle to and from other hotels located in Taipa and Cotai. Breakfast buffet was also nice!

  • Stayed August 2013, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonathan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, January 16, 2014
Dear Jonathan A,

Thank you for staying with us. We are delighted to hear that you had an enjoyable experience and found our location convenient. Thank you again and we look forward to welcoming you back in the future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
1 review
Reviewed January 12, 2014

It was a short trip but great memories with my family. We didn't have a chance to visit the Spa that my friend told me about but I think I can do that next time coz I am definately going back!!

We arrived the hotel around 14:00 and was allowed to check in.....
The Italian Restaurant with 3 course set lunch was WONDERFUL.....
The breakfast in Feast with all kinds variety with enlighten our morming!!

The bridge to the Venetian and the night life in the Cotai Strip- easy and convenient!!

I see you soon Macao & Sheraton!

Room Tip: Didn't buy the Club Room but I think the price is reasonable!
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dana O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, January 16, 2014
Dear Dana O,

Thank you for sharing with us. We are glad to hear that you and your family had a memorable stay and enjoyed the experience in our dinning venues. We would like to invite you to stay in touch with us on our websites to know more so you can stay tuned with our offerings on our restaurants as well as Shine Spa. Thank you again and we look forward to welcoming you soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
200 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 12, 2014

This Sheraton exceeded our expectation. Unlike most other Macau hotels, this does not have a casino but is connected the Sands Casino and across the street from the Venetians. We like the quietness and the relative lack of tobacco smoke exposure. Restaurant choices are good. The only drawback is that it does not have a shuttle to central Macau and one has to walk to the City of Dreams or take a taxi to get to the center of town.

Room Tip: Get a room on the upper floors to get a better view of Macau Island.
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  • Stayed June 2013, traveled as a couple
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Helpful?
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, John C at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, January 16, 2014
Dear John C,

Thank you for staying with us. We are glad to hear that we exceeded your expectations. Your feedback on hotel shuttle bus is truly appreciated and will be reviewed by relevant teams for possible improvement. Once again, thank you for sharing and we look forward to welcoming you back in the future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level 3 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 12, 2014

Huge hotel with over 3800 rooms massive check in/out area super quick .the hotel has casino ,shops , restaurants you name it they got it .our room was on the 30th floor it had great views and well appointed room very good value will stay here again

Room Tip: High floor great views
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cattlemansydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, January 16, 2014
Dear cattlemansydney,

Thank you for sharing with us. We are delighted that you had an enjoyable stay. We look forward to welcoming you again.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 12, 2014

It is certainly a massive hotel with 2000 rooms. Check in counters were always busy even in the middle of the night. With high occupancy, there were tables set up for express check out for those leaving. It has free shuttle to a few places in Macau such as Sintra Hotel in Macau Mainland (pick up and drop off for the ruin of St Paul's, Galaxy Complex, airport and ferry terminal. Room rates are high at Sheraton Cotai. So are all other hotels in that area. I guess if you are happy to pay the price for not much value, then so be it. But next time I will certainly find something in the mainland closer to restaurants (which won't be as costly as those in Cotai area) and if you fancy some chip-throwing activities, there are plenty of casinos in the mainland too. It took them 30 minutes to deliver a bucket of ice. Too many rooms to service not enough crew to run around. Second night, we were told they ran out of ice buckets!!! but the serviceman turned up with one too when he delivered that bucket of ice (and it took only 20 minutes to have it delivered this time :D)

Room Tip: with all the constructions happening in 2014 (and perhaps into 2015 as well from the look of it), yo...
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SEDY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, January 15, 2014
Dear SEDY,

Thank you for staying with us. We are glad to hear that our free shuttle buses service brought you convenience to explore Macau. Your feedback on room amenities is truly appreciated and will be shared with relevant teams for further review. Once again, thank you for staying with us and we look forward to welcoming you back in the future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Property: Sheraton Grand Macao Hotel, Cotai Central
Address: Estrada do Istmo. s/n, Cotai, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 95 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Official Description (provided by the hotel):
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 
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