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“Great hotel at a perfect location”

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Sheraton Grand Macao Hotel, Cotai Central
Ranked #20 of 96 Hotels in Macau
Certificate of Excellence
Adelaide, Australia
Level 5 Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great hotel at a perfect location”
Reviewed January 6, 2014 via mobile

We really enjoyed staying for 2 nights for my husband birthday! It was a good choice, there are kids club, big pool, club lounge and buffet breakfast was fantastic!The room was good and spacious for four people and even the bathroom.We did not feel like in China because of the big room and big corridor!

The staff at the check in at club lounge was a bit slow but it's okay and guided us for the waiting table with snack there and we also allowed to check out late too, which is wonderful. Most of the staff are really friendly and excellent!

The location is perfect just opposite the Venetian and close to shopping arcade.Most of the shop are high end one !We love the shuttle bus too!


We definitely will stay again...

Stayed December 2013, traveled with family
Helpful?
Thank Julie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, January 8, 2014
Dear Julie E,

Thank you for sharing with us and having us to be part of your memorable moments to celebrate your husband's birthday. We are so delighted to hear that your stay was almost perfect but please be rest assured we will strive to improve even the slightest downsides to make sure guests like you can experience truly memorable holidays. Thank you again for staying with us. We look forward to welcoming you again soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,180 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (924)
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Birmingham
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 6, 2014

Booked in yesterday .. for a week stay.

Everyone seems surprised I am staying so long .. maybe, its normally only 2-3 days, but, I have some business in Hong Kong, and the hotels in Macau, offer better value for money .. being 1 hr away by Ferry.

Anyway, checked in .. and after gambling, only got to my room, at 2am. It was v hot, with air con, barely working.

Just managed to sleep, and went down to check-in etc, to complain .. better to do it in person, as locals havent got the best command of English .. which is fair enough, .. my Cantonese is worse.

A male manager took full ownership of the problem .. re-booked me to a different room, and sent a bell boy with me .. This room, also had faulty air-con .. so, we went back down ..

A female manager, now took charge .. a local, but her English was excellent. Re-booked into another room, she accompanied me, with the bell boy, and this room is perfect.

I wish I could remember her name .. to thank her .. but, hopefully, someone at the Sheraton group, can find her.

My problem was managed perfectly .. all u can ask for.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MICHAEL S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, January 7, 2014
Dear MICHAEL S,

Thank you for staying with us. We are glad to hear that you had a positive experience and we hope you enjoyed the most of your stay in Macau. Your feedback is highly appreciated and please be rest assured that the air conditioning in the concerned rooms will be reviewed, and more training will be provided to equip our associates to communicate with guests in different languages. Once again, thank you for sharing with us and we look forward to welcoming you back in the future.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tegal, Indonesia
Level 6 Contributor
126 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed January 5, 2014

this hotel is very good and centrally located at the cotai strip macao. Is really easy to find this hotel and the casino and mall is very good. What the problem is only whe we check in the reception work is very slow and not care with the guest. really bad service in the reception and guest relationship, they really don't care about the guest. Maybe is because the price of this hotel is cheaper than other in cotai strip.

Room Tip: choose the corner room, good view to cotai strip
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C_Agustino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, January 6, 2014
Dear C_Agustino,

Thank you for staying with us. We are glad to hear that you enjoyed the hotel and found our location convenient. At the same time, we regret to know that the service your experienced at the front desk did not meet your expectations. This is not what we strive to deliver and please be rest assured that we will review this with our teams. Once again, thank you for your feedback and we hope we will welcome you back in the future.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 4, 2014

I really enjoyed my stay at Sheraton Macao Cotai Central Hotel. The service was excellent and the room was very clean. I will return to this hotel during my next visit. The hotel provides shuttle to the ferry station.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dtran8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, January 6, 2014
Dear Dtran8,

Thank you for sharing with us. We are delighted that your stay sounds so perfect! We look forward to serving you again next time.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
Reviewed January 4, 2014 via mobile

Really nice personnal, really nice hotel, really nice location, really luxury rooms, good casino (except lack of poker tables)

We enjoyed also the buses wich are conveniant,

The club is also very good !

We loved our expérience here.

Damien and Maria guapa !

Stayed January 2014, traveled as a couple
Helpful?
Thank Dam73300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, January 6, 2014
Dear Dam73300,

Thank you for staying with us. We are delighted that you had a pleasant stay with our hospitality. We hope we will give you another memorable experience soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 4, 2014 via mobile

The room was good and spacious. Apart from that, I might not choose this hotel again in the near future.
In short, the room rate was bit expensive without breakfasts and Wi-fi included. And the lobby was bit crowed and a lot of people were sitting in front of the casino area for Internet connection.....=.=""

Stayed October 2013, traveled with friends
Helpful?
Thank corntracy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, January 6, 2014
Dear corntracy,

Thank you for sharing with us. We are glad to hear that you liked your room. We hear your feedback on our room rates, while we will definitely review with our teams to make sure our rates are competitive, there might be peak seasons that rooms are slightly more expensive than normal days but there are also periods that we do promotions to suit every needs. Do stay in touch with us on our websites so you can enjoy our special rates once they become available. Once again, thank you for your feedback. We hope we will welcome you back in the future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Level 5 Contributor
83 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed January 3, 2014

For a one time- never again stay- in Macau its got really to be the Venetian- however for coming back I would definitely come to the Sheraton. In lots of ways in my opinion the Sheraton is better, the kids club, the club lounge and the staff- wow- the staff are really well trained- and just nice! The pools are heated- well some are, but not as nice as the venetian, the club lounge is super- well worth the upgrade- I need to mention Brian from the Philippines who was very professional and friendly too- a difficult combination! The rooms are nice, very clean but not as ostentatious as the Venetian. First time in Macau go to the Venetian every other time the Sheraton has it for me!

Room Tip: Go Club- its well worth it
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fibiScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, January 6, 2014
Dear fibiScotland,

Thank you for staying with us. We are glad to hear that you enjoyed our hotel facilities and service, especially our Club Lounge. Your kind words about our associate will be shared with the team as encouragement for us to do even better. Thank you again for spending time to share the experience with us. We look forward to serving you again soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Property: Sheraton Grand Macao Hotel, Cotai Central
Address: Estrada do Istmo. s/n, Cotai, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 96 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Official Description (provided by the hotel):
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 
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