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Reviewed January 3, 2014

For a one time- never again stay- in Macau its got really to be the Venetian- however for coming back I would definitely come to the Sheraton. In lots of ways in my opinion the Sheraton is better, the kids club, the club lounge and the staff- wow- the staff are really well trained- and just nice! The pools are heated- well some are, but not as nice as the venetian, the club lounge is super- well worth the upgrade- I need to mention Brian from the Philippines who was very professional and friendly too- a difficult combination! The rooms are nice, very clean but not as ostentatious as the Venetian. First time in Macau go to the Venetian every other time the Sheraton has it for me!

Room Tip: Go Club- its well worth it
  • Stayed: December 2013, traveled with family
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Thank fibiScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded January 6, 2014

Dear fibiScotland,

Thank you for staying with us. We are glad to hear that you enjoyed our hotel facilities and service, especially our Club Lounge. Your kind words about our associate will be shared with the team as encouragement for us to do even better. Thank you again for spending time to share the experience with us. We look forward to serving you again soon.

Warm regards,

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Reviewed January 3, 2014

Am so glad that we couldnt find booking at Venetian and were forced to choose this place. But we were not disappointed at all...Venetian being just across the road (while we spent the max time there) we got our personal family time to experience luxury at Sheraton. It is pricey! no doubts about it ( 25K per night) but once in a life time i recommend that one experiences this city of dreams ...
we were on the 23rd floor on the sky towers giving us a beautiful view of the wonderfully lit cotai strip/central area ( we were here to spend the December 31st night...so you can imagine how each hotel on that road were competing with the other to showcase themselves!
Sheraton has it all under one roof, shopping arcade ( best of the best brands outlets) Casino, discotheque, and ofcource several restaurants to suit your taste and choice. Food court is also an option.

Room Tip: try to choose rooms at the higher levels for a far more fantastic view from the room!
  • Stayed: December 2013, traveled with family
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Thank Seetha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded January 6, 2014

Dear Seetha B,

Thank you for sharing with us. We are glad to have the opportunity to welcome New Year with you and your family and delighted to know that you had an enjoyable stay. Once again, thank you for the recommendation. We hope we will provide you another pleasant experience soon.

Warm regards,

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Reviewed January 2, 2014

Spent 2 nights at this hotel. Location is good only if you come to Macau to gamble or spend your money on high-end shopping. A decent food-court located at the shopping mall below, not many choices but you can get seat more easily compared to the market street at Venetian.
Best thing about this hotel is the spacious room, double-double bed for family with kids, big bathroom with separate shower and bathtub.
Worst thing is the crowd. It took me about 1 hour to check-in queue and about 45 minutes to queue for a taxi.
The crew were excellent, I really appreciate a check-out crew that allowed me to have a late check-out because of an urgent matter.

Room Tip: Deluxe twin is great for family with children, can cater 2 adults and 2 children comfortably. Ask for a room with the cotai strip view, you can enjoy the magnificent lights from your room.
  • Stayed: December 2013, traveled with family
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1  Thank Reinaldo_dc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded January 6, 2014

Dear Reinaldo_dc,

Thank you for staying with us. We are delighted that you and your family had a pleasant experience in your room and enjoyed our hospitality. Your kind words about our associates will be shared with team as encouragement to do much better. Thank you for your feedback on the check-in process as well. Please be rest assured we will review with our teams to further improve the check-in experience for our guests. We look forward to welcoming you again soon.

Warm regards,

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Reviewed January 2, 2014

Stayed at Venetian before. So this is located in front of Venetian. It is interconnected with Conrad and Holiday Inn and has a adjoining mall and food court. At the same time it is connected with Venetian also with a walkway.

Room was spacious and facilities were complete. The hotel is quite new so interiors are very good. Free wifi in the lobby but in the rooms you have to pay for internet. Used the gym and you can do a complete workout with their class A facilities.

If you get sick of the hotel food, you can eat at the food court in the mall.

Shuttle services are available if you want to go the ferry terminal, airport and other places and hotels around Macau. Bus stops are also available just outside of the hotel.

downside:
A huge hotel has its downside. One is you can get lost inside the hotel and service tend to be slow since the staff are spread out in this huge property.

Room Tip: Book 3 months in advance for good rates
  • Stayed: December 2013, traveled with family
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Thank JumboT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded January 6, 2014

Dear JumboT,

Thank you for sharing with us. We are glad to hear that you enjoyed your room and facilities, especially our Sheraton Fitness. Please be rest assured that your feedback will be shared with the team so we can strive to deliver a speedier service. Once again, thank you for your review and we hope we will provide you another memorable stay in the future.

Warm regards,

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Reviewed January 2, 2014

The room is clean and comfortable. We can feel the warm service from the people here. We really enjoy the stay these two days and will definitely come back again!! :)

  • Stayed: December 2013, traveled as a couple
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Thank Cynthia_Shih2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded January 6, 2014

Dear Cynthia_Shih2014,

Thank you for staying with us. We are delighted that your stay sounds so perfect! We look forward to providing you another enjoyable stay next time.

Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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