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Reviews (6,397)
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Reviewed January 2, 2014

Stayed at Venetian before. So this is located in front of Venetian. It is interconnected with Conrad and Holiday Inn and has a adjoining mall and food court. At the same time it is connected with Venetian also with a walkway.

Room was spacious and facilities were complete. The hotel is quite new so interiors are very good. Free wifi in the lobby but in the rooms you have to pay for internet. Used the gym and you can do a complete workout with their class A facilities.

If you get sick of the hotel food, you can eat at the food court in the mall.

Shuttle services are available if you want to go the ferry terminal, airport and other places and hotels around Macau. Bus stops are also available just outside of the hotel.

downside:
A huge hotel has its downside. One is you can get lost inside the hotel and service tend to be slow since the staff are spread out in this huge property.

Room Tip: Book 3 months in advance for good rates
  • Stayed: December 2013, traveled with family
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Thank JumboT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded January 6, 2014

Dear JumboT,

Thank you for sharing with us. We are glad to hear that you enjoyed your room and facilities, especially our Sheraton Fitness. Please be rest assured that your feedback will be shared with the team so we can strive to deliver a speedier service. Once again, thank you for your review and we hope we will provide you another memorable stay in the future.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

The room is clean and comfortable. We can feel the warm service from the people here. We really enjoy the stay these two days and will definitely come back again!! :)

  • Stayed: December 2013, traveled as a couple
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Thank Cynthia_Shih2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded January 6, 2014

Dear Cynthia_Shih2014,

Thank you for staying with us. We are delighted that your stay sounds so perfect! We look forward to providing you another enjoyable stay next time.

Warm regards,

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Reviewed January 2, 2014

This Hotel is located on the Cotai strip on the island of Taipa, 25 minutes drive from central Macau. We booked a suite, 3620 in the sky tower, and there were no disappointments. The Hotel is fairly vast and can be a little difficult navigating your way around. All the Hotels on the Cotai strip are interconnected, so you can wander from one place to another. The Hotel offers a free shuttle bus pick up from the Macau ferry terminal, the coach is lime green and is found in the car park once you exit the terminal.

Room Tip: Book a room with Club access.
  • Stayed: January 2014, traveled as a couple
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Thank Adriano A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded January 3, 2014

Dear Adriano A,

Thank you for staying with us. We truly appreciate your feedback. We hope we will welcome you back and provide you a relaxing stay next time.

Warm regards,

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Reviewed December 31, 2013 via mobile

We wanted to choose Venetian but in the end opted for Sheraton instead. We were kind of glad that we made this choice. We went to Venetian on a Sat and it was like a market place. Troupes of tour groups from mainland China. Everyone is shouting and shuffling people around. Escalators were jammed pack. From a supposedly classy place, it became a market place. Sheraton on the other hand was quieter, more refined crowds.
Sheraton room has 2 double beds but they were pretty small. The curtains were old fashion considering this is one of the newer hotels at cotai strip.
For the price paid, compared to other hotels, I think it's the most reasonable and affordable for a 5 star hotel.
We were given coupons to dine at Xin restaurant for breakfast for 2 nights. The food option was not fantastic. Could have more local tastes such as dim sum.
On the second day, we arrived slightly late around 1005 am and there was a queue. We only get to sit down by 1015 and we're told the buffet will close by 1030am. Imagine those behind the queue, some only streamed in 1025am, which means they only had 5 min to complete their meals. The service staff mending stalls (such as egg and porridge station) were already preparing to "close shop" when I tried to get food. A lot of trays were also empty by then. Some dishes were removed even before they were empty as "time is up".
I find this abhorring. Even though it is stated that the breakfast is from 730-1030am. For due respect, if they had let someone in by 1025am, they should at least serve them decent food and not clear the station in such a hurry.
Otherwise, I am pretty satisfied.

Stayed: December 2013, traveled with family
Thank MandyK4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded January 2, 2014

Dear MandyK4,

Thank you for sharing with us. We are delighted that you chose to stay with us and had an enjoyable stay in general. We will share your feedback on breakfast operation with our teams for further review and improvement. While we are reviewing the breakfast spread, since you seem to enjoy dim sum, you might want to try our dim sum at Xin for lunch during your next stay. Once again, thank you for your feedback and we hope we will provide you a relaxing stay in the near future.

Warm regards,

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Reviewed December 30, 2013

We caught the free shuttle from the Taipa Cotai ferry and were rather dismayed to see queues of people at the check in, however before we joined the queue we were guided to another desk where there were only about 5 people ahead of us. The extra large queue was for SPG customers only, so we were very happy we weren't one of the Special Privileged!We had booked a kingsize room as part of a deal which was very comfortable and quiet plus we had a nice view down over the swimming pools.I have to say the best part of our room was the lovely comfy bed and snugly duvet. Probably the most comfortable hotel bed we have ever had.Breakfast was included in our deal and the buffet had something for everyone. I would also like to thank the young man who showed us to our table, for going out of his way to get me a decaff coffee.When I asked, the two who were serving coffee they said no they don't have it but the young man said I will get you one. I'm not sure where he went as he was gone for awhile but came back with a piping hot cup of decaff. Great service! One of the things that was confusing was trying to find the right lift to go to our 16th floor. We finally got it sussed on the second day.We had a great stay here and would come back again but if you are looking a place with a bit extra of the wow factor maybe one of the other Hotels on the Cotai Strip may suit you better.

  • Stayed: December 2013, traveled as a couple
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Thank kiwikid_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded January 2, 2014

Dear kiwikid_12,

Thank you for sharing with us. We are delighted that you had an enjoyable stay especially with our signature Sheraton Sweet Sleeper bed. Thank you for your kind words of our associate and it will be shared with the team as encouragement to improve. Once again, thank you for staying with us. We look forward to welcoming you back and provide you another pleasant stay in the future.

Warm regards,

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