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“Great location to Venetian and the City of Dreams”

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Sheraton Grand Macao Hotel, Cotai Central
Ranked #18 of 95 Hotels in Macau
Certificate of Excellence
Dongguan, China
Level Contributor
303 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
“Great location to Venetian and the City of Dreams”
Reviewed October 18, 2013

I took a promotional package as it was the cheapest option on the Cotai strip so I could take the kids to the JB concert (won't mention the full name). The hotel is quite accessible from both the Ferry Terminal and Gongbei Border gate with a free shuttle service. The coaches are the yellow one with combined service to the Sands/Holiday inn/Sheraton.

Arriving at 1pm we were early for the 3pm scheduled check in but it did seem the ideal time as being lunchtime the check-in counters were relatively empty whilst the check-outs absolutely packed with mainlanders.

Regardless we given a room in the Sheraton Tower on the 23rd floor. The room was very good quality, spacious with 2 twin beds. Nice bathroom and shower all very clean. We also had a good view down on the pool area.

The hotel is adjoined to the Sands and Holiday inn so you have the option to walk around the complex or going across to the Venetian via the Bridge of Stars and next door to the City of Dream so the location is ideal and gives the best of both worlds to visitors.

We checked out at 10am using the Express Check-out and this certainly saved a lot of time.
Overall a comfortable stay.

Room Tip: If you are not a SPG member join before you arrive. Alternately arrive around lunchtime to check in...
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Stevelizhangjun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, October 21, 2013
Dear Stevelizhangjun,

Thank you for your positive review. We are delighted to know that you enjoyed your family stay at our hotel, and found our convenient location beneficial. Did you meet the "DreamWorks" gangs at our hotel? We are having DreamWorks Experience package at this moment, including Shrekfast, DreamWorks All-Star Parade… We would like to invite you and your kids to experience it during your next stay before January, 2014. Thank you again for spending time to share the experience with us. We all welcome your next stay in the near future.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Hong Kong, China
Level Contributor
86 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed October 18, 2013 via mobile

Family suite really amazing with bunk beds, special toiletries for kids, Shrekfast... Kids really loved it. However, hotel is huge and means pool can be busy, breakfast as well and checkin/out can have queue even as Gold member.

Staff was extremely friendly with kids

Small note: steak fries on the kids menu means French fries not steak and fries

Stayed October 2013, traveled with family
Helpful?
Thank caribu75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 18, 2013

The lobby with its greenery is simply super, makes you feel you are in an Amazonian jungle. The rooms are good and spacious
Only lacks wifi for which you have to pay even though i was staying in a deluxe room

Room Tip: above floor 20
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Stayed September 2013, traveled on business
Helpful?
Thank clifford n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, October 21, 2013
Dear clifford n,

Thank you for staying with us. It is good to know that you generally had a good stay here. We have shared your feedback on wifi with relevant teams for further review and possible improvement. Once again, thank you for staying with us. We look forward welcoming you back in future.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 18, 2013 via mobile

I stayed at the Sheraton for one night with my friend when we were visiting Macau for the Rihanna concert. As a SPG member, check in was a breeze. We skipped the queue at the check in desk.

The room was great - very spacious. Good view of the strip and a sizeable bathroom as well. We ordered room service beverages which arrived pretty quickly, and the server was very friendly, singing along to Rihanna tunes as he left!

We spent some time by the pool. One of the pools was packed but we found some sun loungers by the other pool. We ordered drinks that took a little while to come but no real complaints.

The pool turns into a cool outdoor bar at night. The decor with the lights is fun and the cocktails really tasty. A great hotel for a short getaway.

Stayed September 2013, traveled with friends
Helpful?
Thank coleylau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, October 21, 2013
Dear coleylau,

Thank you for your positive review. We are happy to know that you had an enjoyable stay here. Hope we will give you another memorable stay in the near future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
250 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
Reviewed October 18, 2013

It was my first time to Macau. I was travelling with my husband and our two young kids, so Sheraton hotel is our top choice since my husband is a SPG member and we frequently stay in Starwoods properties when we travel. So far they have never quite disappoint us.

The hotels in Macau are all screaming opulence! And the malls along the Cotai Strips are magnificent! Expensive branded boutiques lined the shopping areas. However food in the area is really pricey and taste is pale in comparison to Hong Kong. So having a McDonald's close to the hotel is truly a plus point.

The room in Sheraton Macau is spacious and clean. I love the huge bed in our room, it could fit my 6 years old, my huband and myself very comfortably. The casino is located right beside the lift lobby, but both my husband and I aren't into gambling so it didn't matter with us. In fact, I would rather have it miles away from us, if given a choice.

On the first day while we were checking in, there is the Dreamworks parade happening in that afternoon and my kids loved it! The fountains along the hotel and mall also provided much amusement for my two young children.

Do take advantage of the shuttle buses provided by the hotels. You could take any shuttle buses in the region of Cotai even though you are not staying in that particular hotel. We were visiting tourist spots like Ruin of St. Paul and we took the City of Dreams shuttle bus back to its hotel and then just walk a short distance back to Sheraton. You almost don't have to spend a cent on transport if you are able to go along with the shuttle bus schedule.

I don't think I would come to Macau again for years to come because there is really quite little to do, unless you are an avid gambler and I am absolutely not.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cheong C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 17, 2013

The hotel room we booked, a deluxe twin room with 2 double beds, turned out to be bigger than what we expected. And all the room's amenities are above average.

My only complaint is that for 2 nights we checked in, there was no newspaper delivered outside our hotel room. But other than that, all other service were good.

The best feature of this hotel is that its lobby is very near McDonalds. Good news for anyone out there who wants a Sausage McMuffin sandwich every time you get sick with the always salty Chinese foods while in Macau.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KenDNP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BEIJING
1 review
Reviewed October 17, 2013

Like Sheraton because of its comfortable pillow and bed.
It is about 15-20 minutes' drive to the Ruins of St. Paul, fare is about PAT70.
Free shuttles from hotel to GONGBEI PORT and THE MACAU FERRY TERMINAL.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WEI C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Property: Sheraton Grand Macao Hotel, Cotai Central
Address: Estrada do Istmo. s/n, Cotai, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 95 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Official Description (provided by the hotel):
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 
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