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“In the heart of the gambling area”

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Sheraton Grand Macao Hotel, Cotai Central
Ranked #19 of 95 Hotels in Macau
Certificate of Excellence
Geneva, Switzerland
Level 6 Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“In the heart of the gambling area”
Reviewed August 31, 2013

I stayed there after finding an interesting offer on the hotel's website. The room is big with a huge bathroom. The casinos are nice and the hole Cotai Central complex is well served by free public transportation services. The only drawback, because of the hotel's size, its public places like the restaurant and the swimming pool can be overcrowded.

  • Stayed August 2013, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank nickthegreek21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (908)
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Hong Kong
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 30, 2013

Great Hotel, very new, very clean. service impeccable.
Stayed in a family room with 2 small kids.
It is what you would expect of a 5 star hotel in Asia and was significantly cheaper that some of the competing hotels in the Cotai area (E.g. Venetian, Galaxy)

However, some things to improve or be aware of.

1. The swimming pools are pretty small, it can get very crowded, especially when there are crowds in the summer. I would have expected a larger pool. Many other hotels I've visited have bigger and better pools. Additionally, the water was freezing, you don't normally get that in Asia, but it felt really cold even during the hot humid August weather in Macau. It was too cold for both of my kids who felt uncomfortable getting in and staying in the water for long.

2. Crowds, Crowds and even more crowds. Given the popularity of the Macau venue, the lobby and Ground floor area is absolutely choc-a-bloc with people. If you are looking for some peace and quiet, you probably shouldn't be visiting Macau.

3. Wifi Access in the room cost money, but in the lobby was free. That was abit strange and also disappointing. It smacks of trying to squeeze more money from paying customers, while allowing non-paying customers free access. I would expect Sheraton to turn it around and provide (time-limited) Wifi Access in their rooms too.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ttttssssszzzzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, September 2, 2013
Dear ttttssssszzzzzz,

Thank you for your review. We are glad to know in general you and your family have enjoyed the stay with us. We have also shared your feedback on pool facilities and Wi-Fi policy with relevant team for further review and possible improvement. Thank you for staying with us and your valuable feedback, we hope we could serve you again in future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level 6 Contributor
614 reviews
177 hotel reviews
common_n_hotel_reviews_1bd8 246 helpful votes
Reviewed August 29, 2013

First time staying at this hotel (8/29/13). The regular check in line was long, but there is a special for SPG members. There was no lines. I was upgraded to a nice suite with free breakfast and happy hour, plus free wifi.
There are a lot of kids at this hotel. They even have a special suite with 2 rooms and bunk beds and special decorations. School will start the 1st week of September and the situation may change. I was there on weekdays and it wasn't too crowded. The weekend may be different.

There are constructions going on and it starts around 8AM, I can hear the pounding, but not too bad.
The room was nice with nice view of the ocean. I stayed at the Conrad close by the night before using 40,000 Hilton points and the suite was one level better, In fact almost everything was better. I only used 10,000 SPG points, so I am not complaining. SPG points worth twice as much as Hilton points though because of its x of transferring to airline miles.
Breakfast was fine. It has the basic stuff. The service was excellent. There must be at least 20 people there greeting us and helping us.
Happy hour was fine too. They serve beer and wine and food. Nothing fancy. Good service again.
The hotel is linked to the casino and shopping center and it is very convenient,
The wifi works very good. There is also wifi at the executive lounge. Some reviewer complains about they had to pay for it. I think most of the hotel close by do not provide it free, the only exception may be the Holiday Inn.

I went to the Macau business area by walking to the Ciyh of Dream first and then took the special bus there. The bus pick you up where you were dropped off. All the major historic sites were within walking distance. it is a nice day trip.

I'll probably stay there again next time for 10,000 SPG points. Marriott requires 35,000 points and you have to walk to the casinos and shopping center.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, September 2, 2013
Dear Tom Y,

Thank you for your review. We are glad to know you had a good stay at Sheraton Macao. Your kind words on hotel facilities and services have been shared with associates, which will encourage us to improve even more. Your feedback on sound of construction has been shared with relevant team and management as well for further review and improvement. Once again, we appreciate a lot your feedback and thank you for staying with us. We look forward to see you again in the future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, Canterbury, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 29, 2013

First impressions matter - and being greeted at the ferry terminal by the bus taking us directly to the hotel in air conditioned comfort, then the extra friendly and helpful check-in reception made us feel very special. As a Starwood Guest I was first offered an alternative room with a better view, but on learning that my wife and I were staying for a couple of nights to celebrate our 30th wedding anniversary we were upgraded fully to a suite that provided us with luxury we could only dream of. The concierge tips on where to go and how to get there, and recommendations on where to dine met our needs exactly. We were treated like royalty each morning at the complimentary breakfast, with a selection of excellent food choices to make our mouths water. The rooftop pools provided an excellent place to relax at the end of each day sightseeing. Overall we couldn't have wished for anything better to make this trip to Macau especially memorable.

  • Stayed August 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Derek W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenzhen, China
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 28, 2013

First off, when you walk in, all you smell is cigarettes. It's ok to smoke in the casinos and the casino is the forefront if the lobby. The lobby feels tiny because it wraps around the casino.

It's hard to find where to enter to check in. Hoards of other mainland chinese block the entrance to the check I'm entrance. There was a worker standing there and could see I was looking for something but completely ignored me. The front desk check in was easy and painless. When I asked about wifi in the room, they said pay $30 an hour or you can have it for the whole day for $120. That was a huge disappointment.

The next morning we awoke to a tiny dead cockroach on our sheets. I was furious. When I brought it up to the staff, they said it happens and would gladly switch rooms for us. When I went to boil water to make tea, there was a white film in the bottom of the kettle. I used one of their white washcloths to wipe it and it was yellow. Disgusting. I posted pics of these btw.

Also we were given a crib for my baby. They have no blankets or pillows. Just a mattress. Kind of sad. I found out that this was a relatively new hotel. I would hate to see what this mess looks like 5 years from now.

Lastly, when checking out, it took 15 mins. There was a huge line snaking around. Never in my stay at a hotel had I waited that long.
We ended up moving to the galaxy hotel across the way for about the same price and I'm glad we did. Horrible service. Horrible hotel.

  • Stayed July 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank chinawonderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, September 3, 2013
Dear chinawonderer,

Thank you for taking the time to share your experience with us. While we strive to provide the best service to our guests at Sheraton Macao Hotel, we are very disappointed to know that our service did not meet your expectations. Please accept our apologies for the inconvenience caused to you during your stay at our hotel.

Regarding your comments on our associate’s attitude and the cleanliness of our amenities, we have shared them with related departments for further review and improvements. Additional training and guidelines will be provided to our associates so to ensure we meet the Sheraton standard, and more importantly to meet our guests’ expectations.

For the usage of free Wi-Fi, guests can stay connected throughout their stay in the hotel, with complimentary high-speed Internet access in public areas like hotel lobby and hotel Signature restaurants. Also, we have Link@Sheraton, which is located in the hotel lobby. Guests can surf the web on our terminal or bring their laptops for complimentary wireless broadband.

Once again, please accept our sincerest apology for any inconvenience this may have caused you. We highly appreciated your comments, as it will assist us in becoming better at what we do, and we hope for the opportunity to serve you again in the future.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HK
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 28, 2013

Conveniency is the name. This hotel almost has it all! Good restaurants, accommodating and helpful staffs, clean room and most importantly a huge relaxing bed after a whole day walk. They have shuttle services from the Macau Ferry Terminal and the Cotai Ferry terminal. They also have buses that runs every 15 mins that brings you to hotels like Venetian, Galaxy, etc. If you want to see the different points of interest like the senado Square, Ruins of St. Paul's and other historical landmarks,then u can take shuttle for Macau Tower which can be found at the City of dreams just across the Sheraton Macao Hotel. My kids enjoyed the pool and the shows (sponsored by Dreamworks at that time). In short, we really had a wonderful summer in Macao at Sheraton macao Cotai hotel.

Room Tip: Rooms with the Cotai strip hotels view, esp at night time was a good choice.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TereC421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, September 1, 2013
Dear TereC421,

Thank you for your review and kind words about our hotel. We are delighted to know you had a good stay at Sheraton Macao and enjoyed the DreamWorks Experience. Thank you for staying with us and we look forward to see you again in the near future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Level 5 Contributor
44 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 28, 2013

Stayed in lot of presidential suites but Sheraton Macao' s one is ultimate and truly enjoyable. Interiors make you romantic. The suite has two large bedrooms and excellent sitting n dinning areas with great ambience. stay once and feel like a king.

Room Tip: Higher floor suites are excellent view and quietness
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bala Krishna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Property: Sheraton Grand Macao Hotel, Cotai Central
Address: Estrada do Istmo. s/n, Cotai, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 95 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Official Description (provided by the hotel):
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 
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