We really didn't know what to expect prior to arriving but I can say that overall we had a great stay at this hotel. We LOVED the beds, they are so comfortable; the bathrobes and bathtub were also great. We really enjoyed our deluxe room and appreciated all of it's comforts especially while we waited out the typhoon.
The pool was great, but the hours seemed a bit short. I think it opens around 11/12 and closes around 6/7? Not positive, but we love swims in the evening and that wasn't possible.
The restaurant called Tastes in the casino nearest the Earth Tower is AWESOME! It has plenty of delicious chinese and macanese dishes for reasonable prices. We ate there almost every day. The pork chop buns, African chicken, pineapple buns, Singapore style noodles and traditional Macanese serradura pudding were all amazing! We really enjoyed the food and the staff here. Unfortunately, if you have children this isn't an option as it's located inside the casino.
Here's our main complaint: water! They supply 2 small bottles of drinking water in your room every day, and if you phone guest services you can request another 4 complimentary bottles be delivered to your room, for a total of 6 per day. That's great, but what about the average human who needs more than that? It's really difficult to find bottles for purchase anywhere around the giant hotel complex. We were directed to a far-off gift shop only to find a tiny bottle of water being sold for 40 HKD...no way!
We finally figured out that inside the casinos there were mini bottles of water sitting on trolleys at random spots. We started to load up on those which saved us from dehydration.
When we went into town we purchased some water at a Watsons and brought it back to our room, but we felt it was an unnecessary pain to carry 6 bottles around, when it's an essential item that should be easy to acquire.
We really, really wished they had a convenience store or a Watsons or really anything that sold simple things like these for reasonable prices.
The other thing we thought was strange is that the giant Cotai complex doesn't provide their own shuttle buses into town. They directed us to use the City of Dream shuttle which was a 10 minute walk away. It's not a big deal, but waiting in line for 45 minutes to get on a shuttle at a different location seemed strange. We wondered why Cotai/Sheraton didn't have a shuttle service for their own guests.
Overall we had a great stay here. The concierge was extremely helpful and knowledgeable. The rooms were great and really comfortable. The food was awesome. We'd probably want to try a different hotel out the next time we go, for the fun of it, but we'd recommend this location to anyone looking for good value at a nice property.
If you can overlook some of the growing pains this newer hotel is going through, you're sure to enjoy your stay!
- Official Description (provided by the hotel):
- Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more less
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