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“Highly recommend this hotel”

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Sheraton Grand Macao Hotel, Cotai Central
Ranked #20 of 94 Hotels in Macau
Certificate of Excellence
Reviewed July 28, 2013

We booked the Sheraton Presidential suite for my friend's hen party in Macau and dealt with Nick Lam. The suite and facilities in the hotel were fantastic and just what we needed for our group. The service Nick and his colleagues provided was second to none, from the get-go Nick was in constant communication, followed up and answered the many questions I had. Nick always came up with solutions and ideas to make the weekend as memorable as possible and nothing seemed like too much trouble. Over the weekend itself (I have no idea how he managed to do this given he must have had so many customers to attend to) he always seemed to be present and visible and I didn’t once have to try and find him or track him down. He kept in constant communication, always checking in if everything was ok.

I would highly recommend the presidential suite and using this hotel for group stays. I would also highly recommend using this hotel if you're going on a family vacation, couple or just with friends. The rooms and facilities are great and the staff very helpful and the hotel is close enough to all the action.

Room Tip: Presidential suite is amazing - 1 king, 2 queens and a media room plus extra pull out beds on reque...
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  • Stayed: July 2013, traveled with friends
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Thank Amielou5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded July 31, 2013

Thank you for your kind review. We are pleased that you have enjoyed the stay with us. We are also honored to be the recommended hotel to your family and friends. We hope to welcome you back soon.

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3,284 - 3,290 of 5,648 reviews

Reviewed July 27, 2013

First impressions upon arrival are that it is big. Very big! The ground floor is a maze of shopping malls, casinos, bars and restaurants and the Sheraton is not the only hotel on the site. Finding the check in was a bit of a challenge - particularly for a weary traveller after a long journey. However, we were dealt with efficiently and quickly once the right desk was found.

Room was very good. Spacious and comfortable with a great view across the city. Breakfast was excellent with a wide choice and was included in the price.

Taipa, where the hotel is located, is some way from the ferry port and not actually in Macao itself. Taxi drive takes around 15 minutes.

Would certainly use again if and when I return.

  • Stayed: July 2013, traveled on business
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Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

I feel that the staff members of Sheraton Macao provide very good service and attention to details, especially if you travel with elderly family members. Check-in was smooth and efficient, and they tried hard to accommodate my request for a convenient check-out time for my elderly parents. In December 2012, my sister had a bad fall at the hotel entrance, one staff member Peter W made arrangements for most of our requests to be met efficiently, such as the provision of a wheelchair, a later check-out time...etc. We were very pleased with his efficiency. This recent trip June 2013, I was pleasantly surprised when he actually recognised me at reception and asked about my family members who had checked in separately earlier. It is indeed rare to have such an excellent staff member who can remember his guests from half a year earlier (especially in this hotel with large guest turnover). I have stayed in luxury hotels and resorts for both business and leisure, and have come to expect the provision of good service as norm. However, the staff team of Sheraton Macao has definitely raised the notch higher in terms of service excellence. We will definitely be visiting Sheraton Macao again soon.

  • Stayed: June 2013, traveled with family
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Thank jnam8821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded July 28, 2013

Thank you for your wonderful review. We are very delighted to know you have returned to Sheraton Macao and enjoyed the stay once more. We have shared your comment about Front Office service with relevant team and management, thank you for your appreciation as it will encourage us to go further. We look forward to welcome you back soon.

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Reviewed July 26, 2013

Checked in late one rainy night. The lobby is a zoo, Grand Central Station is calm compared to this place. Staff was wonderful. Room was without faults. Went to the Italian restaurant. It was wonderful! Breakfast was a zoo as well..

  • Stayed: July 2013, traveled on business
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1  Thank WorldTraveller550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded July 28, 2013

Thank you for your feedback. We are glad to know you have appreciated the service we provided. The hotel is more crowded during summer holiday season, we apology for the inconvenience caused. Thank you for staying with us, hope to see you in future.

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Reviewed July 26, 2013

This place has it right. They are COMPLETELY in tuned to their customers' experience. We came here with 3 little ones. They have mastered the art of providing a kid friendly hotel while maintaining the high class of a 5 star hotel. We were a bit nervous about the reviews claiming highway noise. Our family suite was no where near the highway. I had a peek at the rooms that were on that side of the hotel and it is still enough of a distance that I doubt most people would have a problem. Just ask for a plug in fan and you'll sleep like a baby. The comfort, cleanliness and service make this hotel a no-brainer.

  • Stayed: November 2012, traveled with family
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Thank anna s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded July 28, 2013

Thank you for taking your time to share the experience with us. We are so pleased to know you and your family have enjoyed the stay at Sheraton Macao Hotel. We hope to welcome you back soon.

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Reviewed July 25, 2013

We booked this hotel because our favourite hotel across the road has got so expensive.
The sheraton cost us about £100 per night, half of what the hotel with canals opposite charge and that included breakfast. Our experience started as we stepped off the cotai ferry from Hong Kong.
Leaving the ferry terminal we were greeted by sheraton staff and guided to a complimentary bus which left promptly and delivered us to the hotel lobby, on arrival there were quite a lot of people booking in and there was a fair old queue, the staff were on it immediately and started guiding people to other quick check in areas usually reserved for members and VIP guests.
The room (deluxe) is so impressive , huge king size bed with top quality linen, very comfortable, business desk, arm chair luggage stand perfect ambient lighting, 42" LCD plasma tv wall mounted, mini Bar, and the built in safe had a great touch, when operating it, the front illuminated and the buttons were easily seen, lit up the inside also. The bathroom is marbled everywhere and high end finishings. The location is right in the heart of casino land and easily to walk every where. I would recommend this as a top hotel at budget money.... I would and will stay here again. ( November for the boxing)

Room Tip: We stayed on the 14th floor, rooms are nice and quiet, all the landings have carpet , so no noise po...
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  • Stayed: July 2013, traveled as a couple
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Thank johnsamui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2013

With 4000 rooms and a big casino located at the lobby its madness, you felt like lost out with in such a huge place. Checking in/ out can be a task.
Although the room were very spacious, well done and comfortable. However, with so many rooms/ services don't expect a special service. Shuttle bus services available from Ferry termnial look out for gree color bus (choose Taipa ferry station while travelling from hongkong).
Great location with Venetian casino situated at walking distance and connected to high street shopping arcade

  • Stayed: July 2013, traveled solo
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Thank CA_Ajay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded July 28, 2013

Thank you for your review and the feedback about hotel service. We strive every day to improve the service in order to meet guest's expectation. Please be ensure the additional training and guidelines will be provided to our associates. Thank you for staying with us, we look forward welcoming you back soon.

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Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 94 Hotels in Macau
Price Range: $120 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Official Description (provided by the hotel):
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 
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