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“Luxury, nice and clean hotel”

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Sheraton Grand Macao Hotel, Cotai Central
Ranked #20 of 95 Hotels in Macau
Certificate of Excellence
Jakarta, Indonesia
Level 4 Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Luxury, nice and clean hotel”
Reviewed July 7, 2013

I stayed just for one night at this hotel. I had good sleep and the bed is very comfortable. The room is very clean and comfortable. The bathroom was clean too with seperate shower, toilet and bath tub. I enjoyed to stay at this hotel. Good value for money, too.

This hotel location is in the part of Cotal Central Complex and in the sand cotai central shopping mall. This hotel is connected to Venetian and four season, too. We can across the bridge to reach them. This hotel has shuttle bus to go to any place at Macau and ferry terminal, too.

I will stay there, when I visite Macau again.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank judith_76045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,177 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (924)
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Edinburgh
Level 6 Contributor
98 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed July 6, 2013

It was a choice between staying in the center of the old town or the newer brash casino district and although there was no desire to gamble, the range on offer in the new area won the day.
Having made previous trips to Macau, I knew what to expect, however, this was my first visit to the new Sheraton and I was pleasantly surprised.
Getting there from the airport, bus or ferry is simplicity itself; in fact getting around is wonderfully easy, as this and other hotels have an amazing network of buses to shuttle you about. Prepare to be overwhelmed by the scale of the hotel and the other two which make up the Cotai group (as well as all the other vast complex of hotels), and allow your self some time to get orientated (a compass is useful here).
The 3000 room Sheraton was opened recently; the freshness and sparkle was wonderfully evident. Suffice to say that the rooms are luxurious with super comfortable beds, all the amenities and great soundproofing. In addition, the breakfast has the largest and most comprehensive selection of food I have ever seen. A perfect way to start your day.
A minor downbeat note to finish, I arranged to pay by cash when leaving, but was told that my credit card had been debited by the time I checked out. Also, although I had booked the room with breakfast and wifi included, the checkout staff were not aware of this and tried invoiced me for these as extra items. Always check your paperwork.

Room Tip: Make sure you check on your terms of booking.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank EdinburghSky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, July 8, 2013
Dear EdinburghSky,

Thank you for taking your time to share your comments with us. We are pleased to know you have appreciated hotel facilities and F&B selections. We also apologize for the careless mistake made upon your check-out. The additional training and guideline will be provided to all associates for improvement in order to meet the guests' satisfaction. We hope to welcome you back soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 5, 2013

We visited Sheraton Macao after booking our hotel, ferry ticket and show tickets on the deep local "insider" tourism site Macau.com. The Sheraton is tremendous! It's part of the new complex "Cotai Central", connected to the Venetian and Four Seasons, altogether astonishingly huge. You can check out videos of the grand opening, the hotels and shops and shows on Macau.com when you are searching. Only one additional thing you have to do if you stay at the Sheraton: cross the street! You have to go outside across the street to the next big independent resort, City of Dreams, where they stage the fabulous "House of Dancing Water" show. We never would have known if we didn't notice it first when browsing around the Macau.com site: the Sheraton itself would prefer you never leave their own complex, so you have to source the info from an independent site. As long as you do that, it's a fantastic - and well informed - vacation experience.

  • Stayed February 2013, traveled as a couple
    • Value
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    • Service
Helpful?
Thank Romario852
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, July 8, 2013
Dear Reg M,

Thank you for sharing your experience with us. We are delighted to know you had a wonderful time with us and also at Cotai Strip. We are aiming to build up Cotai Strip as the new Asia destination together with other hotels on the Strip. We do cross-sell programs and shows which are happening in other properties. To know the newest room offers, shopping promotions and international shows, events, please check on our official sites for more information. We look forward creating another unforgettable memory with you in future.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 5 Contributor
53 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 4, 2013

I stayed recently with my family and all very happy to see clean and decent sized rooms. Also it has a shooping complex of its own and a nice casino that was full of people. Also, we found an Indian restaurant in its food court. Their shooping complex connects seemlessly to Venetian.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SamarGupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, July 8, 2013
Dear SamarGupta,

Thank you for your review. We are pleased to know you and your family have enjoyed the stay with us. We hope to welcome you back soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
1 review
Reviewed July 4, 2013

i visited macau about 5 times, and stayed at the sheraton macau hotel for the last 2 visits.
at the first visit, i only stayed for 1 day, and i really enjoyed my stay so i decided to stay at sheraton macau again when i visited macau after 3 months.

check in - when i first visited in march, 2013, the staff at the check in counter was slow and seemed she was inexperienced... but at the second visit, i used spg preferred guest counter and the staff was very kind, fluent and fast!

room - at both stays, i stayed in executive suite room, and i really enjoyed staying at the room.
i could watch TV in the bathtub, the bed was appropriately soft.
i asked for an knife, forks and plates for mango, and they brought them very fast.

staffs- everyone i met at the sheraton macau were very kind and always smiling.

restaurant- feast: well.... the only thing i was not satisfied with sheraton macau hotel was the breakfast... there were not much to eat... and i felt the breakfast was pricey compared to the food prepared......

Bene - i had dinner at bene and the food was good. i loved the carpaccio and lagana especially. i would definitely visit again

Xin - i also was not that satisfied with the food here.. not so bad but not great.....

location - it is connected to the venetian macau with the bridge so no matter how the weather is, it is very easy to shop or eat at the grand cannal

im planning on visit macau and i would definitely stay at the sheraton macau again~
i would not visit again..

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iluvmacau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 4, 2013

I stay for 3 nights, the room quite smaller than other 5* hotel I have been. But I very enjoy overall facility. All the staff friendly and helpful. The hotel was huge but not dead, I feel lively. So much activities to do.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vwyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sapporo, Japan
Level 5 Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 3, 2013

The hotel was newly opened, with 2 Towers. I Stayed in the Earth Tower with a K-Size bed room and nice decor & Spacious. Hotel with Casino on the Ground Floor. Swimming pool divided into 2 section. But It was a long way to go there. Restaurant in the hotel connect with the Casino, with children might be a difficult to pass thru the Casino.
I think Sky Tower was their Executive Floor. You can have more service included.

Room Tip: Higher floor is the best view
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  • Stayed May 2013, traveled as a couple
    • Value
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    • Service
Helpful?
Thank Ga3990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Property: Sheraton Grand Macao Hotel, Cotai Central
Address: Estrada do Istmo. s/n, Cotai, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 95 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Official Description (provided by the hotel):
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 
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