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“Fantastic Sheraton but avoid weekends in Macau!”

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Sheraton Grand Macao Hotel, Cotai Central
Ranked #18 of 95 Hotels in Macau
Certificate of Excellence
United Kingdom
Level Contributor
70 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
“Fantastic Sheraton but avoid weekends in Macau!”
Reviewed June 30, 2013

Transit using free shuttle bus from Taipa Ferry and check in on Club Floor Level 4 went smoothly. Executive Room superb only to be initially let down by noisy air conditioning that was resolved very quikly by the hotel's maintenance team. Pool areas often overcrowded and ran out of towels at times during our weekend stay. Club Lounge resembled a large canteen area on the one side and the other side offered a more relaxed environment with large sofas and two electronic foot massage devices. 4 internet stations at end of the room. Evening cocktails offered a choice of bottled beers, red, white and sparkling wine between 5.30 -7.30pm.
Note there is a counter on ground floor to book retune ferries so you don't need to go back to the ferry terminal. Attentative staff all round considering the enormous size of the hotel. Sky Tower best for access to the pool areas.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank TokyoJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,942 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (893)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
New Delhi, India
Level Contributor
103 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed June 29, 2013

The hotel is absolutely huge!! Across my travels I think the experience at the Sheraton Macao has been one of the most marked ones. The pool area was fantastic and the staff very friendly and courteous. The rooms could not have been better. I am really surprised at the way the hotel manages to keep everything to the best of its shape. We are SPG members and we were given preferred treatment and a high floor room. Breakfast spread was keeping in mind preferences of all. All the major Casinos are walking distance away. Absolutely delighted!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Vikanshu_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
67 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed June 29, 2013

Stayed two nights with my kid for a short holiday in this hotel. The room, even though it is a standard one, is spacious for a family; giant flat panel TV with lots of channels. Bed and pillows are so comfortable for excellent sleep. The room facilities are of standard 5 stars. It would have been excellent if there were free wired or wifi provided inside the room though wifi is free in common lobby area.

We booked this hotel well in advanced in March for a special rate of 5 days offer (supposed to be a short duration of 5 days only but later extended to another 5 days). The total price for 2 nights is $1605. However, later in May, we received another special deal for Sands member, $888 for 2 nights; so even though plus 15% charge, it is only $1021 for two nights; about $600 cheaper than what I booked. I wish I could not have booked the hotel too early. I am not sure if there is a cheap rate guarantee.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hnlchan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, July 1, 2013
Dear hnlchan,

Thank you for taking your time to share the review with us. We are pleased to know you and your family had a wonderful time at our hotel. We hope to welcome you back soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macau, China
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 29, 2013

Very nice rooms. Good size with a very big bathroom. Drawback is that wifi is not included. Like the gym a lot used it 3 times during my stay, excellent equipment plus it was very spacious. Gym attendants were all helpful. Shuttle to the airports were good and very timely. Overall would say it was a good stay.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adrian_cecil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, July 1, 2013
Dear adrian_cecil,

Thank you for your review. We are pleased to know you have enjoyed the stay at Sheraton Macao. Thank you for the kind words about Sheraton Fitness, we have shared it with our associates. As for the free Wi-Fi, hotel guests could stay connected with "the Link@Sheraton" at lobby area, as well as in public area. Thank you again and hope to welcome you back soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 28, 2013

We experienced a fantastic family hotel at the Sheraton in Macau and would thoroughly recommend it to anyone travelling to Macau, especially those with families.
The staff were fantastic and could not have been more helpful, checking in and out was a breeze. The rooms were ideal, especially the family suite which has the most fantastic childrens room with bunk beds, children's furniture, toys, computer games etc.
The highlight of our stay, despite the shopping, was the babysitting service supplied by the hotel. We stayed at the Sheraton with friends, who also had children, and we all had tickets for the amazing House of Dancing Water show. The show was an evening timeslot so we got the courage up and booked a babysitter through the Sheraton.
Neither of us had ever used a hotel babysitting service before and were quite nervous but the hotel staff were fantastic and reassured us of the quality of care their babysitting service offers. Between the two families we hired two babysitters and the children all stayed in the same room. The babysitters were so lovely, kind and of such a beautiful caring nature. They reassured us that our children were in great care and encouraged us to enjoy the evening. Straight away they were down at the children's level playing games and reading books and the children were preoccupied, comfortable and happy from the start. Upon returning to the room all children were fast asleep and woke up the following morning happy. What more could we have asked for?!!? It made a great little getaway perfect for us.
We loved staying at the Sheraton and are very much looking forward to visiting again in the near future.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KylieThomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
macao
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 28, 2013

We planned a stagette party for our girlfriend for June 8, 2013.
Alessandro (the rooms manager) treated us like royalty! We originally booked the Ambassador Suite and were upgraded to a Presidential Suite when we checked in! The room was fully stocked with everything a group of 20 women would need for a day! We were provided with robes and slippers and were allowed to spend the day at the pool after an early check in. We headed up to the suite to get ready and Myn (one of Alessandro's dedicated staff members) had provided us with enough shampoo, conditioner, and body wash so that we could all shower and get ready! Myn and her team were extremely helpful and kind. While we were at the pool they actually came in and decorated the suite complete with rose petals!

For dinner, Alessandro helped us arrange for Bene to cater. The dining team came in and set up a beautiful spread! Kevin stayed behind and was sure we were waited on hand and foot. He ensured we always had ice, he made sure our food was topped up at all times, and at nine o'clock he even brought in a cake for the bride to be!!! When we needed more cots for people to sleep on, they were more than accommodating!
From start to finish, our time at the Sheraton with Alessandro and his team was PERFECTION! We would whole-heartedly recommend the Sheraton Macao for any special events. The service and attention to detail was second to none!!!!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank akiat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macau, China
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 28, 2013

Being spa member, visit this new site in this month for 2 nights with my family.
In general, well done in service, especially in cafe during breakfast & dinner, health club and pool side atttendant. Only the front desk staff always communicate with their language, even you start with enghlish, I head from my friend that, all these staffs mainly from China, it seems they need to provide more training.
For the room set up as usual as good standard. and there;s a large shopping arace can link with Ventian hotel. it's good place with family for vacation.

Room Tip: as usual, try to have room close elevator for your convenience, while, swimming, shopping...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emaxr228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, July 1, 2013
Dear Emaxr228,

Thank you for your review. We are glad that in general you had a good time in our hotel. We have also shared your feedback about language skill of Front Office associates with the relevant department. We apology for the inconvenience caused during your stay. The additional guideline and training will be provided for further improvement. Once again, thank you for staying with us, we look forward seeing you soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Property: Sheraton Grand Macao Hotel, Cotai Central
Address: Estrada do Istmo. s/n, Cotai, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 95 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Official Description (provided by the hotel):
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 
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