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“Excellent Stay at Sheraton Macao Hotel!!”

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Sheraton Grand Macao Hotel, Cotai Central
Ranked #20 of 95 Hotels in Macau
Certificate of Excellence
Hong Kong, China
1 review
“Excellent Stay at Sheraton Macao Hotel!!”
Reviewed May 6, 2013

Professional standard of services from their friendly staff and the satisfactory food quality made me staying at this hotel a most wonderful and comfortable trip that I ever had before!!

I am not a gambler, however, it was really convenient to get down to the casino which attracted me to visit few times during my stay.

Though it was a Easter holiday, lines in check-in/out, lobby area as well as the shopping mall were in good order. Less time to do the check-in/out which limited visitors to wait at the open area.

The shuttle bus services almost covers all areas of Macau, wherever you go, it is always connected!!

I also enjoyed spending 3 hours in the spa too, the Thai massage made me relaxed and recharged against the tensed business life in Hong Kong

  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 76mrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,172 reviews from our community

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Rating summary
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delhi
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 6, 2013

Stayed with husband and toddler for two days in early may. The decor, services, location all were great. A special mention about Mr jay leu who was very helpful , also gave us free access to wifi on request. Vegetarian food was easily available at the aruna kitchen at food court. The entire place was so huge that would often take time to find our way. Most of the hotel staff understood English so communication was not too difficult. Highly recommended stay.

Room Tip: Please be prepared to walk a lot. If travelling wid kid, cannot miss the stoller
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank docgupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, May 8, 2013
Dear docgupta,

Thank you for your review. It is a great feedback that you had a pleasant stay at Sheraton Macao Hotel. We look forward for your return in the future.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 5, 2013

Sheraton, best hotel ever, staff great, facilities and location amazing, room very large and equipt with all thinkable facilities, great value for the price. Excellent in all areas, want to return there asap. Easy access to the Venetian and city of dreams all in walking distance. The show the dancing waters is very much recommendable, the casinos are amazing and very large, the hotel complex sands cotai center offers a lot of entertainment and it is that big, that you need a week to explore it all.

Room Tip: deluxe appartment suite ! really worth it
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Romeo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, May 7, 2013
Dear Romeo M,

Thank you very much for your positive feedback! We are glad to know you have enjoyed the hotel location, facilities and services. Hope we could welcome you back soon to create another memorable stay.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
88 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 4, 2013 via mobile

As is the case with many of the hotels in Macau, the hotel is BIG, getting to the pool takes best part of 20 minutes and one needs to carefully follow the signs not to get lost.

The hotel is centred round the casino, and if you are the sort of person that want to grab something to eat after 10 or 11pm, the only options is the casino restaurant which is more of a fast food place.

The view from our room overlooked one of the many construction sites, but Macau is just one big construction site so this is intended to highlight the fact rather than as a criticism.

Staff in general were good, however on several ocassions the coffee making machine was not cleaned nor the cup and glasses, but this can be expected in what has been a very rapid development in a place that has limited resources in terms of experienced personnel.

The Sheraton is located some distance from Macau but Cotai has sufficient entertainment to keep one busy for a few days. The ferry to Hong Kong is some 15 minutes drive away and so it the airport. A single ticket to Macau in economy works at around $160 HK and take about 1 hour to reach the destination.

For the non gambler Macau has little to offer, so one can just about justify an overnight stay, however for those who like to take risks with their money, this is the place to be.

Stayed May 2013, traveled as a couple
Helpful?
Thank Worldtravellerguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, May 5, 2013
Dear rossinkingston,

Thank you for your review. We are delighted to know you have enjoyed the hotel location and facilities. We apology for the careless mistake caused by housekeeping, we have shared your feedback to the team and we will take extra training and guidelines for improvement. The guests’ satisfaction is the most important for us, we will do the best to meet your expectation. Once again, thank you for staying with us and hope to see you again.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 3, 2013

The lobby area is spacious but not too huge that you will feel like you need to walk a thousand miles to your room from any entrance. All staff are friendly and helpful, the room is nicely decorated and we were given a room with connecting kids room, our baby loves it.
The mall connected to the hotel offers enough entertainment for me and my baby.
The lift lobbies are guarded and we feel much more secure as they check all the key even though it's not the highest security level but at least they care and try their best.
Check out was smooth and I am glad that they behave like a five star hotel and did not ask us to wait for them to check our mini bars.
One thing that need to pay attention to , is the shuttle service, we were there during the Easter Holiday and the hotel is full, so trying to get a taxi or the shuttle is hard during peak hour. The Queue was split to two parts as the queue was just too long without lots of direction or help from enough staff, families were fighting and arguing, some very vigorous. Baby and kids get annoyed from the long waiting time.....
Overall, we enjoyed our stay and will be back.

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
Thank SybilHongKong_China
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, May 5, 2013
Dear SybilHongKong_China,

Thank you for taking your time to share your comments about Sheraton Macao. We are glad to know you and your family have enjoyed the stay. We have shared your feedback about inconvenience of transportation during peak seasons with management and relevant department for further investigation and improvement. We look forward welcoming you back soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
Reviewed May 3, 2013

All the staff are really friendly, sincere and helpful from the momen we checked in to checked out. The hotel is new and cozy, the room service is excellent. After returning from dinner, our rooms are tidied up with new towels. We stayed in a suite with a living room and a spacious bathroon. My 3 kids (age 1, 4, 4) all enjoyed playing inside the room and taking bath in the beautiful bathtub. The location is convenient. It's also easy to take taxi or shuttle bus to go to different tourist attractions.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 1, 2013 via mobile

This hotel is huge with 2800 rooms but they manage it very well. Location is great with plenty of shops and places to eat below in the mall. There was a macdonals at arrival next to the check in desk., This scared me at first but then I realised this is the land of gambling and it kind of fits in.. I was really impressed with the rooms. I'm a noise freak but this hotel has real thick walls and a heavy door. Had a good sleep.. Great for a night or too if u are brave enough to tackle Macau.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aaron A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Property: Sheraton Grand Macao Hotel, Cotai Central
Address: Estrada do Istmo. s/n, Cotai, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 95 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Official Description (provided by the hotel):
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 
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