We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“The best you will get in Macau!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Sheraton Grand Macao Hotel, Cotai Central
Ranked #19 of 95 Hotels in Macau
Certificate of Excellence
Melbourne, Australia
Level Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“The best you will get in Macau!”
5 of 5 bubbles Reviewed March 24, 2013

This hotel is the place to stay if you want to feel valued. The club lounge is fanatic with staff to match. Some on the early reviews of this hotel no longer apply, this hotel has ironed out all the early teething issues that come with a brand new hotel. The staff are so enthusiastic and even though this is the biggest Sheraton in the world you feel at home. Well done to Bensum and his fabulous team. Will recommend to friends and family.

Room Tip: Book a club room it will not disappoint
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lionel888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, March 27, 2013
Dear Lionel888,

A big thank you for your recognition of our hotel and we are happy to know that you will recommend our hotel to your friends and family. Your encouraging feedback prompts us to continue providing excellent service to our guests.

We definitely look forward to serving you again soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,701 reviews from our community

Traveler rating
    2,353
    1,565
    500
    158
    125
See reviews for
1,533
1,213
248
446
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (861)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 24, 2013

We've booked the rooms at a promotion price and it was well worth the money we paid for.
The rooms are new and clean with comfortable beds and their staff are friendly and helpful.
There are quite a number of eateries inside the hotel so there is no issues for food.
Also there are shuttle buses to the various casinos and ferry which made it easy to get around.
Only con is the service inside the Sands casino is really bad, especially the Sands Rewards Club staff, I would give them a miss.
I would definitely stay here for my next trip in Macau.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P S C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, March 27, 2013
Dear P S C,

We are glad that you had a memorable stay with us and found our convenient location beneficial. It would be such an encouragement to our associates. Your feedback on Sands Cotai Central casino service is well received. We will share your comment with Sands Cotai Central service team for their review.

We look forward to welcoming you again so that we could bring you another memorable stay!

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed March 23, 2013

Sheraton Macao is a new hotel on Cotai Strip. It will be the biggest Sheraton hotel in the world, when they complete building all towers. Although the hotel is very crowded, check-in and out is fast. They seem very organized and all staffs are very helpful.
The room is clean and roomy. The bed is comfortable.
The hotel is connected to mall, so shopping and finding food is easy. They also offer many shuttle bus to seaport and airport, so it is no problem in getting into the hotel.
The only drawback is that wifi only available in hotel lobby.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JnJTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
1 review
5 of 5 bubbles Reviewed March 22, 2013

We are frequent visitors to Macau because of the good food and the Portugese flair. This week, we decided to celebrate our wedding anniversary there. We have chosen Sheraton Macau since the whole area is newly developed, we would like to try it out. All the staff we met are very friendly and well trained. The customer service supervisor had been very kind to upgrade us to a luxurious suite and we received a warm handwritten greetings card from her together with some complimentaries for the occasion. When nowadays everything's so commercial and superficial, we are especially touched with this kind of attentive from heart service.

The only setback is the swimming pools are not yet all opened, only some small pools are in operation. Believe our next visit should be more complete.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, March 27, 2013
Dear Bee H,

Thank you for choosing Sheraton Macao Hotel to celebrate your wedding anniversary. Your satisfaction means a lot to us and we are pleased to know that you were well taken care of during the stay.

We look forward to welcoming you again to experience all of our available pools soon.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
1 review
5 of 5 bubbles Reviewed March 21, 2013

It is my first time to Macao & I thought I try the newest hotel- Sheraton. The lobby is well organized & people are friendly. We had some cakes in Palms which the cakes are "HUGE" but I love the texture of chocolate marshmallow. The service in the seafood hot pot restaurant- Xin is top notch and the quality of seafood is fresh! Well done Sheraton...... I will be back again with my family & friends!

Room Tip: Club rooms are value for money.... Great food selection in Sheraton Club! Not to mention Free Intern...
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angeltwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foshan, China
1 review
5 of 5 bubbles Reviewed March 21, 2013

Sheraton Macao Hotel, Cotai Central is a great hotel,it's very convenience, have many shuttles bus from Port to hotel.The style of hotel decoration is nice and make people feel comfortable. Hotel have a big shopping mall we can do some shopping here and many restaurant we can choice such as sea food buffet hot pot. The Buffet in Feast Restaurant was taste well and have multiple chioces. The rooms were very nice this time we stay in a ambassador suite. Rooms were very big and the facility were very modern humanization design.They prepare OSIM foot massager which we can do a foot massage after a tried trip. Room also have a audio-videoroom we can see a movie with a high quality HIFI.There were many counter which we can do check in check out very quickly and convenience.The staffs were very nice and friendly. You can see the staffs greeting you everywhere.
Sheraton Macao Hotel, Cotai Central is a good choice when you stay in Macau.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bobohby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, March 27, 2013
Dear Bobohby,

A big thank you for your positive feedback and we are pleased to hear you had a memorable stay . It would be such an encouragement to our associates who always strive to provide excellent service to our guests with a personal touch.

We look forward to welcoming you again so that we could bring you another memorable stay!

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
5 of 5 bubbles Reviewed March 20, 2013

We stay for one night for proposal of marriage. Helpful staff at hotel can me a lot. They did a great job & help me to decorate & upgrade the room. It is a very Comfort & nice room. We had wonderful stay there. The lunch buffet had lots of choices. Because we check in at 2030, we are allowed to check out at 2pm next day. I recommend Sheraton & will come again in the future.

Stayed March 2013, traveled as a couple
Helpful?
Thank Carson L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review, March 24, 2013
Dear Carson L,

Congratulations to you. We are much honored to be selected as your proposal venue. Our team is committed to provide the best hospitality experience to our guests and we are pleased to know you had a memorable stay with us.

We definitely look forward to your return when you visit Macau again.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Macau hotels
3.4 mi away
Holiday Inn Macao Cotai Central
0.2 mi away
Conrad Macao Cotai Central
4.0 mi away
Sofitel Macau At Ponte 16
Show Prices
Show Prices
Show Prices
0.2 mi away
The Parisian Macao
The Parisian Macao
#30 of 95 in Macau
4.0 of 5 bubbles 406 reviews
0.3 mi away
Studio City Macau
Studio City Macau
#26 of 95 in Macau
4.0 of 5 bubbles 881 reviews
0.6 mi away
JW Marriott Hotel Macau
Show Prices
Show Prices
Show Prices

Been to Sheraton Grand Macao Hotel, Cotai Central? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Property: Sheraton Grand Macao Hotel, Cotai Central
Address: Estrada do Istmo. s/n, Cotai, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 95 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Official Description (provided by the hotel):
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Ctrip TA, Hotels.com, Asiatravel.com Holdings and TripOnline SA so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing