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“Good value hotel in the Cotai Strip”

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Sheraton Grand Macao Hotel, Cotai Central
Ranked #20 of 94 Hotels in Macau
Certificate of Excellence
Reviewed February 6, 2013

When you choose to stay in Macau, most would stay in the Cotai Strip. This is where all the action is happening since most hotels such as the Venetian, Conrad, Grand Hyatt, Holiday Inn, Four seasons and the Sheraton has marked its place. The Cotai strip is also famous because it is where all the new family orientated casinos are and also home to the exhibitions and performances like the house of dancing water. In this strip, you will find mega malls, casinos and restaurants of all sorts to meet your earthly cravings. To me , although the Sheraton was located at the end of the Cotai Strip, its price compared to other hotels are competitive and the fact that all malls are within walking distance makes Sheraton a good stay.

Getting to the Sheraton
If you arrive from Hong Kong or China, there are free shuttle buses that take you there. If you arrive by plane, there are also bus services that take you there as well. The ferry terminal and the airport is located in the same area. It will take about 5-10minutes to get there. Macau is a very small place.

Design
The design of the Sheraton is mainly based on wood. as you arrive you will be greeted by an entrance that reminds you of Indonesia, for some reason, the entire hotel is built around the theme of rain forest which does not match with Macau. All around the hotel, you find rocks, waterfalls and fake plantations that try to make you feel like you are in a forest. I am not entirely comfortable with this, but considering the venetian is trying to recreate a really fake venetian environment, the Sheraton's aim at creating a funny world is accepted.

Vibe
As with all hotels with a Casino beneath it, do not expect warm greetings or a lobby where you can sit and relax. In fact like other Macau hotels with a Casino, there isn't a lobby, you enter and there you are diverted to the check in or Casino or mall areas. It's like the Marina bay Sands of Singapore. There is a small lobby which is available for SPG members only. Or you have to order something at the cafe next to the SPG (starwood preferred guest) area. At the ground floor, its busy, you have people from other hotels entering this place as with other hotels in the Cotai strip.

Underneath the hotel is a major shopping centre, and a casino. The shopping centre is built within the hotel, so you can access to luxury stores within seconds. There is a food court on the third floor and fast food stores like Mcdonalds as welll. It's pretty balanced out but don't expect prices on the food court to be cheap. If you want real good food, go to some local Macanese restaurants or dine at the Sheraton Feast for nice buffets.

Checking in.
It was quick and efficient, a few questions, and within 5 minutes, I was checked in. There are two towers; the sky or the earth tower. 1000MOP or HKD (150 USD) was required as deposit and then we were allocated our room. FYI, check in was at 2pm, and official check out is 11am.

Security
Since there are so much people traffic, there are security guards at the elevators reaching towards hotel rooms. Whenever you walk past these areas, the guards would ask you where you are going and by showing your card you would be allowed in. These guards replaced the lift security mechanisms. When you enter in the lifts, there is a slot for the hotel card which is suppose to be the security mechanism but i guess Sheraton decided a human guard is more secure.

Rooms.
Most rooms will face another hotel or the adjacent tower. Not much of a view. We had a king size bed room and the rooms were clean and respectable. However, as a five start hotel, I did expected a pantry. Instead, the kettles and glasses were underneath the TV stand and I had to make my coffee at the study desk which was the only area available. Everything else is standard. You get a standing shower and a bath tub in the bathroom.

Free Wifi? forget it.
We logged in and in order to access the net, you will have to pay. They charge by day or hour. And if you want to make a local call, it will cost you as well. So for me, I just used roaming calls.

Why Sheraton?
Well, It's a bargain, there are various promotions going on at the moment. IN HK, we were offered 300 dollar coupon on shopping and dinning. The shops available apply to other hotels such as the four seasons and the venetian. The price itself is competitive, and if you are here to explore Macau, the sheraton does its job since its location is strategically located in the cotai strip where you can visit the Coloane in a matter of 20 minutes and travel to the main island on taxi at about 70MOP HKD, (10USD).

Dining.
Most of my dining happened at the Sheraton "Feast" restaurant. This is the buffet restaurant and its buffet is recommendable. For a lunch buffet at around 178 MOP, we had lamb, roasted pork , African chicken, Indian Naan with chicken , fish and grilled salmon. I can't name it all but the selection was good. If you do dine here, do it quick since the Sheraton is doing loads of special offers to certain credit cards. We tried to get a buffet dinner the next day only to know that it was fully booked!

Others:
The Sheraton lounge at the ground floor offers spirits and wine, but really other bars are a stone throws away since all mega hotels are adjacent. Furthermore if you wanted to locate a convenience store, i am afraid you will find it difficult. It's advisable to get all your cravings or buy then from the convenience stores at the main island since the Cotai strip does not offer convenience stores.

Another point worth noting is that the Sheraton will have regular shows at the lobby like people dressed in special themes (I.e. Stonehenge, or terrocata warriors ) which is really a surprising way to light up the trip.

Commuting
The Sheraton not only offers travelers free shuttle service to the ferry terminus , they also have shuttle bus services to other hotels like the galaxy. This is helpful because hotels like the Venetian and the Galaxy offer free shuttle bus service to touristy areas of Macau saving you money while you check out other cool malls.

Conclusion
All in all I would recommend the Sheraton for its location, pricing and swiftness in checking in and out

Room Tip: There are two towers, the sky and earth tower. the sky tower will only allow you to face another hot...
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Andrew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded February 14, 2013

Dear Andrew L,

Thank you for staying with us. We are glad that you found our convenient location beneficial and pleased to know that you had an enjoyable stay at our hotel. Your thoughts are important to us.

As the largest and newest hotel in Macao with 3,896 well-appointed guest rooms including Deluxe rooms, Deluxe Suites, Family Suites, Executive Suites, Ambassador Suites as well as Presidential Suites, our hotel is a vacation destination for families, friends and couples with broad appeal across a variety of audiences varying backgrounds and ages.

For the usage of Wi-Fi, guests can stay connected throughout public area in the hotel, with complimentary high-speed Internet access in meeting rooms, public areas and Sheraton Club lounge. Also, we have Link@Sheraton experienced with Microsoft, which is located in the Sheraton Macao Hotel lobby. Guests can surf the web on our terminal or bring their laptops for complimentary wireless broadband.

Furthermore, we do offer various special promotions and packages on our official website. Please feel free to have a look when you plan for your next visit to Macau.

Once again, thank you for taking the time to let us know how you feel about our services. We really appreciate your feedback, and sincerely look forward to the opportunity of welcoming you back in the future.

Warm regards,

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Reviewed February 6, 2013 via mobile

Stayed at Sheraton Hotel for a work conference. Like the other hotels in Cotai they have direct buses from the ferry to the hotel. Group check in and out were both quite efficient. Room was still new and spacious. Food (had dinner breakfast and lunch here) was decent but not high end. Ie breakfast fruits were limited to only pineapples, watermelon, honeydew and cantaloupes. Our company made us share rooms to save costs, so for those of us that preferred our own rooms we had to pay an extra hkd859, to me, at usd220 per nite with no free wifi, no points accumulation for my starwood membership (due to group rate) I would not consider this hotel to be a great deal. In sum, it was not a bad experience and worth trying once but I would try another hotel next time I'm in Macau.

  • Stayed: February 2013
    • Value
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Thank Anilegna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded February 12, 2013

Dear anilegna,

Thank you for taking the time to review and we do treasure feedback from our valued guests.

We are glad that you generally had a good time at Sheraton Macao Hotel, our team is committed to provide excellent service to our guests with a personal touch. For the usage of free WiFi, guests can stay connected throughout their stay in the public area of the hotel. Also we have Link@Sheraton, which is located in the hotel lobby. Guests can surf the web on our terminal or bring their laptops for complimentary wireless broadband.

Once again, please accept our sincere apologies and we look forward to serving you again in the near future.

Warm regards,

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Reviewed February 5, 2013

Me and my boyfriend spent a weekend in the Sheraton hotel for his birthday celebration. Upon arrival, I emailed the staff about my boyfriend's birthday to see if they have any special arrangement. The staff responsed promptly however they couldnt confirm me what kind of special arrangement it is.
When we arrived the hotel, we though the lobby was very well decorated and the check in was gone through very efficiently. We stayed in a Deluxe King and the room was fine and clean but pretty standard. The location is good, easy access to other hotels and malls. When we returned to the hotel at night, we found a chocolate cake in the fridge and a birthday card addressed to my boyfriend, which was very sweet. Overall I would recommend the stay, however I would appreciate if I could know the birthday arrangement in advance so I can prepare and know what to expect.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank BanananaPancakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded February 12, 2013

Dear jennhk,

Thank you for staying with us and taking time to write us this wonderful review. Your satisfaction means a lot to us and we are pleased to know that you and your boyfriend had a great time during the stay. Our associates who always strive to provide excellent service to our guests with a personal touch, we will try our very best to inform the guest for any special arrangement prior their arrival.

We surely look forward to welcoming your return in the near future.

Warm regards,

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Reviewed February 4, 2013

Booked several months ago as there was opening discount to celebrate birthday. Requested for a complimentary birthday cake one week before. We have no problem when checking in. And surprisingly got free upgrade to deluxe suite! The room is located on 37/F and very big. This was the biggest room I have ever stayed before, with 3 television sets. And services was great too, staff called me before the cake send to our room. And asked if we need birthday song and candles. We also received a birthday card from the hotel. Really very impressed. Would certainly our first choice to stay in Macau.

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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1  Thank usacolle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded February 14, 2013

Dear usacolle,

Thank you for your feedback. We are pleased to know that you had chosen to stay at our hotel on your birthday. We strive every day to ensure our guests have a wonderful time at our hotel, and it is extremely encouraging for someone to tell us. Thank you so much for taking the time to share this with us. We look forward to serving you again soon.

Warm regards,

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Reviewed February 4, 2013

We stayed here for 1 night only, and really wish we stayed longer! We arrived a little early (check in was at 3pm) so the staff took our bags while we went shopping and had lunch. When we arrived we were told the room we paid for was not available therefore they upgraded us to the suite! We really appreciated this after a long day shopping and taking the ferry from mainland china.

THE ROOM: exceptionally clean, spacious and we were grateful to have air conditioning that worked! (our stay in some of the hotels in china was not great). Free bottles of water available as well as tea and coffee. Our room looked out on the swimming pool and the new Sheraton building. Bed was very comfortable.

THE STAFF: very helpful and friendly. They greeted us with a smile on arrival and whenever you pass by them in the lobby. The concierge were very helpful probably the best service I have experienced at a hotel in a long time.

THE LOCATION:within walking distance of the City of Dreams, about 5-10 minute walk. You can also walk to the Venetian by taking the escalator bridge across. You must take a walk around the hotel across to the City of Dreams at night, lights are very pretty and plenty of photo opportunities. Very good location.

Would stay at this hotel again if we ever have the pleasure of visiting Macau again and I would definitely recommend this hotel to others.

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank DanaT23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded February 12, 2013

Dear DanaT23,

A big thank you for your wonderful feedback and we are pleased to hear you had a pleasant stay at our hotel and enjoyed hotel's convenient location. It would be such an encouragement to our associates who always strive to provide excellent service to our guests with a personal touch.

We look forward to welcoming you again so that we could bring you another memorable stay!

Warm regards,

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Reviewed February 2, 2013

Check in service unorganized and could not find reservation for our small group, rooms small but clean. Breakfast very good quality and variety...much better than Venetian. Friendly service especially guy that cooks eggs.

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Donpedro50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded February 6, 2013

Dear Donpedro50,

Thank you for taking the time to review.

We are glad that you generally had a good time at Sheraton Macao Hotel and enjoyed the breakfast here. And thank you for bringing our attention on the check-in process, you feedback has been shared with the our Front Desk team to ensure the similar situation will not happen again.

Once again, thank you for your review and we look forward to serving you again in the near future.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2013 via mobile

We stayed for 4 nights and it has been a very comfortable stay. Location is great as you can just take the overhead escalator bridge to Venetian giving you more choice of shopping and photo opportunities. I found the service especially the Concierge and the front desk to be the best I've experienced in Macao considering I stayed at Venetian a few years back plus other lower star hotels like Holiday Inn, Sintra, Metropole all downtown. I love the bed and the pillow the most in my room and the shower was great too with powerful and hot enough water supply. Room for improvement.....toiletries (wrapped in plastic like those in 3 star hotels) and security. We experienced a lady security who literally shouted at us as we were walking down the drive way ramp in front of the lobby to walk outside. She insist that we walk back up the lobby and say that we will cause her to lose her job??!! In Mandarin which I don't really understand but my husband do. She can't converse in English at all. The supervisor or duty manager (can't remember her name) is worthy of mention as she did not hesitate to extend our check- out from 11am to 3pm after learning we had a late flight to catch.....
I would have also rated cleanliness as excellent if I did not find a used toothbrush on the vanity area.....

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank LaiLaiLing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this reviewResponded February 6, 2013

Dear LaiLaiLing,

Thank you for taking the time to review.

We are pleased to know you are fond of our hotel as well as the service rendered by our Concierge and Front Desk associates. Your feedback regarding the security lady is well received, we will share your feedback with the Security team for investigation and to avoid the similar situation happen again.

Once again, thank you for your review and we look forward to serving you again in the near future.

Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 94 Hotels in Macau
Price Range: $118 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Official Description (provided by the hotel):
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 
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