We enjoyed a well appointed Executive Suite - great space, comfy bed, fantastic view. For such a large hotel, the staff are well briefed on the hotels amenities + extremely polite & helpful. These are the highlights - the Club experience is the low point of the Sheraton. Having traveled extensively and experienced many club floors the Sheraton needs to re-think how this is achieved in a 4000 room hotel. Space is odd - feels like a cafeteria, little natural light & uncomfortable furnishings - due to over crowding a ball room was pressed into service - food sub-par - staff overwhelmed with the hordes of guests. I have never had to queue behind 150+ people to get entry into a lounge - requested breakfast vouchers for the main restaurant Feast on both days - food is better here - but had to queue again.
Think hard about paying the extra for the club level (note to hotel - stop offering Club level upgrades at check-in - this will help with crowd control at the club) - its not a real club - competing hotels offer a better experience.
- Official Description (provided by the hotel):
- Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more less
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