This is a HUGE hotel, presently approx. 3'000 rooms - of which 570 are CLUB rooms, soon upgrading to 6'000 rooms. And doe to this everything is huge and very, very crowded, the reception, the lobby, the "Club Lounge".
If you don't have any SPG tier - good luck, you'll wait. If you have Gold tier you'll wait some minutes. I do have Platinum tier with SPG so normally I would be entitled to check in at the Club Lounge. Sadly they told me this when I already went through the line at Gold tier check-in (even I told them that I do have Platinum status).
Okay, up to the lounge. Everything is huge, but missing style and flair. Just nothing has any style, just like the standard 3* US chain hotel. We were upgraded to an Executive Suite which is really nice - but you've to walk and walk and walk. Long, long corridors without pictures, just empty walls.
The most terrible thing is the "Club Lounge". This has to serve 570 rooms and therefore has nothing to do with a Club Lounge at all. I stay at SPG because of the quitness of the Lounge, the more personal flair. But not here. This lounge has the "flair" of an US airlines lounge, but not First Class.
The food is poor, very poor. Yes, big selection, but it's clearly quantity over quality. And the presentation is horrible! Can you imagine how the platters look when people of 570 rooms are taking from them? Plus they don't replace fats enough. So you always have some totally massed up and some empty platters standing around. To get a Diet Coke is luck - because mostly the cooler with the soft drinks was empty.
The service staff is working really hard - but they're just not enough to serve this terrible "Club Lounge". If you want to go to the "Club Lounge" - try to get a table outside. At least it's nicer than sitting in this railway station waiting hall inside. Eat the fruits, they're good - avoid the rest. And don't even think of trying this "Cappuccino" they're serving for breakfast, it's just colored water.
If this hotel would have 3* - it would be 5 points in tripadvisor. But at higher than 3* ranking it's just a bad joke. Next time, despite my SPG Platinum status, I'll for sure chose another, more personal, more stylish hotel than this too huge Sheraton.
- Official Description (provided by the hotel):
- Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more less
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