A big thanks to the staff of the Conrad for a wonderful one night stay, and a great weekend away from Hong Kong. The service exceeded expectations. We were upgraded to an even bigger suite than the one we had booked, which may be par for the course in the big hotels when they're not full, but it's still appreciated nonetheless. The staff looked after my 2 year old daughter with a special teddy bear gift in the room gift and some macaroons which were rapidly consumed and resulted in infant hyperactivity. The service from Edmund Tan, the chief concierge both before and during the stay was exceptional. Wonderful communication and information before the visit and the quality of the service continued throughout. He's a gem. Was in Macau for the marathon and Edmund even had some drinks (including a lovely Guinness) delivered following the run which was a very nice touch. The bell staff were also excellent and when they discovered I was doing the marathon had some bananas and Gatorade delivered so I would have something to eat and drink before the very early 5am start for the run. The place distinguishes itself for a level of personal service that goes above and beyond. It certainly isn't like some of the other hotels which seem to be just a bed to sleep in for the gamblers being processed in and out of the casinos as their wallets get emptied. The pleasant little surprises that appear in your room and the nice personal touch when they remember your name will keep this place at number 1 on Tripadvisor for some time to come and will make it a place you keep coming back to. Highly recommended.
- Official Description (provided by the hotel):
- A modern luxury resort, Conrad Macao, Cotai Central offers sumptuous guestrooms and suites overlooking the Cotai Strip. Guests of the hotel can easily visit Macao’s cultural and heritage areas, stay entertained with direct access to restaurants and boutiques, or relax at the pool deck, health club or spa. Conrad Macao, Cotai Central is also conveniently connected to ferry terminals to Hong Kong and border crossing points just a few minutes away. ... more less
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