Spent my birthday at Conrad Macao. It was most memorable and the staff of Conrad made it extra special.
Even before my arrival, Guest relations Officer Mr Nathan Kung emailed me, and when he realised I will be spending my birthday in Conrad, he organised a complimentary Cake and special bathroom amenities to be made available to me upon check in.
Even though I arrived early at 11am, and Nathan was on his off day, his colleague Miss Poy Paweena Waraha, met me in person at check in and welcomed me to Conrad. A room was also prepared with the requested amenities. Best part, I was upgraded to a Suite room, all complimentary!
This is what I call service!
I have stayed in both CIty of Dreams and Galaxy recently, but none can match the friendly and prompt service Conrad staff provided me.
Breakfast buffet at the Grand Orbit had a good selection or western, chinese, japanese,indian, salads, fruits etc. I didnt have to eat lunch after my breakfast. Worth the HKD200 (inclusive of tax) (best part I had 2 complimentary breakfasts to my room as well)
The pool though not huge, but is heated.
The gym is very equipped for hotel standard, the the jacuzzi and steam room, sauna are well maintained too. Again, the staff at the gym were friendly and professional.
I took a walk over to both the Holiday Inn and Sheraton hotels, 2 other hotels in the same vicinity demarcated as Sands Cotai Central. Boy, am i glad I chose to stay at Conrad !!
Both hotels had line/Q dividers set up, for Check in Guests! Make you feel like you are Q ing to have your passports stamped at Immigrations!
Conrad however do not have such Q dividers, but a separate hall for check in and Concierge with Staff immediately coming to escort and guide you to the next available counter for check in.
All in all, my experience was more than just GOOD, it was very memorable.
Thanks Nathan Kung and Poy Paweena Waraha!
- Official Description (provided by the hotel):
- A modern luxury resort, Conrad Macao, Cotai Central offers sumptuous guestrooms and suites overlooking the Cotai Strip. Guests of the hotel can easily visit Macao’s cultural and heritage areas, stay entertained with direct access to restaurants and boutiques, or relax at the pool deck, health club or spa. Conrad Macao, Cotai Central is also conveniently connected to ferry terminals to Hong Kong and border crossing points just a few minutes away. ... more less
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