I think great staff always make or break any property, and this is where the Conrad Macao really shines. I've stayed here a few times since it first opened, and the hotel staff have always impressed. I also tell all my friends to stay here when they visit Macau, and all of them have gone away wanting to come back.
First, this is a fairly large property with a significant number of rooms. Yet, you get staff whom you've met maybe once or twice and they are still able to remember you by name without any prompting. That's something you see only at small boutique luxury hotels, but somehow, the Conrad Macao is able to replicate that on a much bigger scale.
Many thanks (again) especially to Nicole Lee, who made sure our stay went as planned. We were celebrating a birthday, and she had everything in place before our arrival. I think holidaymakers (like I was) are always the most difficult to deal with because of their numerous requests, but she really went over and above to meet and exceed our expectations. I can only imagine how difficult their job is, having to deal with so many requests from vacationers who are in the hotel all the time, so many kudos to Nicole and the rest of her team.
- Official Description (provided by the hotel):
- A modern luxury resort, Conrad Macao, Cotai Central offers sumptuous guestrooms and suites overlooking the Cotai Strip. Guests of the hotel can easily visit Macao’s cultural and heritage areas, stay entertained with direct access to restaurants and boutiques, or relax at the pool deck, health club or spa. Conrad Macao, Cotai Central is also conveniently connected to ferry terminals to Hong Kong and border crossing points just a few minutes away. ... more less
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