My wife and I made a quick visit to Macau after doing some business in Zhuhai. Chose the Conrad which turned out to be a very good choice. Staff very accommodating, hotel new and sparkly, rooms clean and well sized, bathrooms well appointed. Only in Macau for a couple of days but overall, very satisfied with our hotel choice. Enjoyed the "high tea" in the lobby restaurant area.
Would recommend for business or pleasure. Perhaps only negative is that it is some distance from the old town.
The fitness facility for the Conrad was undergoing some construction at the time of our visit but we had access to the Holiday Inn facility which was convenient and acceptable. Great pool area!

Best service I ever received from hotels in Macau in the last 10 years! Chandran - the on day duty manager at the front office greeted us in person during the check-in process, and was flexible enough to upgrade our stay with a spacious and luxurious suite!

We were highly impressed by the facilities in the room and the personal service at the hotel. Looking forward to another stay in the near future!

I would not hesitate to recommend the hotel to my friends. Thank you very much for making our stay so special and memorable!

I'm a HHonors Diamond member based in Hong Kong and usually struggle to find anywhere close to redeem my points apart from the very expensive Conrad in Hong Kong. So it was a nice a surprise to discover that there is now a Conrad in Macau. I booked a City View deluxe room on a points+pay deal for me, my wife and my baby daughter who is six months old.

We got into the shuttle bus at the Taipa temporary ferry terminal and check in was a breeze at the hotel. We were personally escorted to our upgraded (junior suite) room which was very nice and almost tip top condition (one of the false cupboard fronts near the entrance had fallen off - it was fixed next morning without us asking).

We started exploring the hotel and I called the guest hotline and asked where the club lounge was. The person on the phone couldn't speak English well and couldn't speak Cantonese either. It took me a while to explain what a club lounge was before she directed me to go up to level 39. At this point I also saw printed on the sleeve in which they put the room key in that the Conrad Club was on level 39. So off we went to level 39 and to our surprise it looked like some sort of VIP casino area (called APEX club) and a security person popped out of nowhere to tell us it was a members only area. I again asked if this was the Conrad Club and he had no idea. We decided to go back to our room.

We would spend the rest of our trip trying to navigate the language barrier. An example is when we went down to the Orbit restaurant for breakfast and the waitress kept talking to us in Mandarin even after I made it very clear three times that I couldn't understand Mandarin in English and Cantonese.

Some of the staff were not well informed either - no one we spoke to seem to know what a Conrad Club was nor what a Hilton Honors Diamond member is entitled to. I eventually worked out that the Conrad Club was temporarily closed and therefore there was no place to go to for evening drinks. To do this, I went on a yo-yo trip (up to level 39, down to level 1, up to level 39, down to level 1) before someone finally explained it to me. At this point I was in the lounge on level 1 and discovered I had to pay for the drinks I ordered even though I was informed this was the temporary Conrad club lounge. I gave up trying to utilize my member privileges for the rest of the trip.

The hotel is really quite nice - it's new, the room is big, the baby cot complete with baby bath tub and baby kit was a very, very nice touch, it has a great pool and I especially liked the heated pool because I could take my baby daughter for a swim. The only bugbear I have is what I described in the previous paragraphs about the language barrier and hotel staff not knowing what my member privileges were. I'd put it down to teething problems since the hotel is only six months old? I would go back again for a weekend getaway in the future.