I am currently staying in-house at Conrad Macao, Cotai Central and this is my 2nd stay in 6 months since the hotel opened earlier this year. I am in Macao for business a couple of times a year and have been travelling to Macao from Australia via Hong Kong for the last 4 years. The Conrad Macao has put the destination back on the map as far as a prestine corporate hotel experience. Be it a corporate trip/conference/event or even personal vacation I could not more confidentially tell you that I have not had a better experience at Four Seasons HK, Shangri-la HK or even the new Ritz Carlton in Hong Kong. The team in Macao really need to be congratulated! From arrival the doormen/women are courteous and welcoming. The lobby is gorgeous with the check-in conveniently offset to the side, the floral arrangements are always stunning... also no Casino in sight.
I love this and think that this is a extremely strong selling point for this Executive Hotel. Also being Australian I was pleasantly suprised this morning to see a large Australian corporate company arriving today for an event, which really proved that this hotel is doing a great job in other markets as many of my colleagues and industry associates often mention the casino focus and strong footfall of non-english speaking tourists/staff in Macao. Smoke? Where? Smoking laws have been introduced into Macao since my initial visit to the city 3 years ago and this has raised the bar even further. This hotel has really changed the scene in Macao!!
I have read a few comments about Mandarin speaking staff, however I dont know if this is due to being Australian, however I have not had this issue within the hotel. My room service attendant this morning may not have been very confident in English however spoke sufficient english and was most importantly very helpful and friendly.
The rooms are spacious, very well appointed, Nespresso machine (love it!) and everything from Spa, Gym, Dining, Shopping, and Concierge are top notch. I must mention Concierge as this is was AMAZING! A real concierge... a visa to China, or high tea at the Penisula in HK with Helicopter Flight to HK at short notice... totally manageable for them! This is the hotel to stay in Macao.
My previous trip was personal and I was travelling with my 11mnth daughter. I have never been presented with a large leather bound Baby Ammenity Set in my room on arrival (they call it Baby Conrad) which was equipped with everything from nappies, wipes, Conrad bib, slippers, bowl/spoon set imacuately presented which was available to use during my stay. The amenities inside the room are high-end (Aromotherapy Associates), Conrad Bear during turn down, a Conrad duck in the bathroom, a little bottle of candies, Fiji water, JBL iPhone / IPad dock. I have also returned this trip to the hotels breast cancer awareness initiative so my rubber duckie this stay is pink, as is the teddy bear on turn down. Impressive!
I have tried to find fault, if the only comment I can make being that Internet is charged, I am happy to know that with the Aussie dollar this does not affect me too much as a business traveller.
Macao has done amazing things inreased/advanced its destination offering three-fold in 3 years and from what the staff tell me here, Sands has amazing plans in further developing Macao into a World Class Destination!
Great job to the team at Conrad Macao!!!!