We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Times”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Conrad Macao Cotai Central
Ranked #1 of 95 Hotels in Macau
Certificate of Excellence
Los Angeles, California
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good Times”
Reviewed September 25, 2012

I visited this hotel this weekend and had a blast? Here are the good: room was unbelievable. Spectacularly clean and spacious. Jacuzzi bath, coffe maker, complimentary water, slippers, robe, iPod speakers, nice amenities. Extra tv, karaoke room. Great staff who opens doors and offer compLimentary water. Pool w nice showers and free lockers equipped w comb, tooth brush. The bad: no microphone for karaoke or karaoke disk. Long 20 min cab line. Spa was under construction. Food was overpriced and not great value.

There was a free ferry bus to the hotel.

Room Tip: Hit or miss at this hotel
See more room tips
  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eileen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,148 reviews from our community

Traveler rating
    1,749
    313
    51
    15
    20
See reviews for
684
674
177
181
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (263)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
HK
1 review
Reviewed September 23, 2012

This is by far the most enjoyable stay in Macau. It was my birthday weekend and Edmund Tan from Conceirge organised birthday surprises and also gave my husband & i really helpful & well thought list of places to visit & dine; thoughtful handwritten letters & notes. The hotel room was pretty new & comfortable and we really liked the bedroom slippers, plush bathrobe, nice shanghai tang shower gel set, teddy bear, toy ducky-so cute!! Great room service too as I asked for extra slippers to go to the poolside. The white sangrias at the poolside was AMAZING. The best sangria we ever had. This is the 1st time i experienced exceptional service at the poolside where there gave us cold towels, evian face sprays, iced-grape popsicles etc during the 4 hours at the pool. Conrad will now be one of the reasons to visit Macau again. Just one small blip - we are gold members of starwood & HH and this is the only time we did not get upgraded. Also the room was a bit dusty- i suggest it could be steam cleaned? We hope the service & standard of everything stays at least the same and not just because it has just opened. Fingers crossed. Thanks Edmund & staff at Conrad for a wonderful weekend! Please keep it up as we will visit again very soon!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Desne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 22, 2012

I visited Conrad Macao Cotai Central with my wife for a short trip (mainly seeing friends at Macau) few days ago & we're both impressed by the overall facilities & staff performance. We were assigned on 23/F with lovely pool view & the room was very comfortable (it would be better if free WiFi privided in room then no need to go downstair.) . We appreciate very much with the staff "Henry" (House keeping) who was very friendly & patience though kept returning few times for filling stuff we needed. The effiency & helpful check-out service by "Suki" from the counter of Front Office. Sure, we would love to return this hotel for experience some more about the facilities & services we haven't tried during this trip (due to our rushing schedule). I think 2 to 3 days would be the best short trip for unwind. P.S. :Thx for the lovely Teddy bear from hotel!

Room Tip: Room 2316 with lovely view.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wai Kit L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 17, 2012

From the date of I made the reservation, I already felt so warm as firstly, they replied email extremely fast and since this trip was for my girlfriend's birthday, they said they are going to arrange a small gift for my girlfriend, finally they sent us a birthday cake into our room with a handwritten card!

The most impressive upon reservation stage is Edmund from concierge team, he helped us to reserve table in their outlet, give us recommention. His professionalism is the thing I have never being treated before.

Upon arrival we dropped off from the coach, a staff already there and lead us to the reception for checking in. The staff is professional and friendly, the process went smoothly.

The room is so huge with JBL iPod / iPad / iPhone speaker but the most impressive during my stay is not the room but the staff! When we went out for swim, Edmund sent us some compliment of strawberry and a hand written card to us (again), I felt so warm and touching when I am seeing this! The weather forecast card at night is also attentive.

I think I can't express my thankful through the words because all the memories already bear in my mind. Conrad Macau really delivers a 6 stars hotel service to us and successfully deliver "exceeding guest expectation"! That's called Hospitality! Conrad Macau will be my only choice in Macau forever.

By the way, Edmund you are the man and I really appreciate what you and your team did! Thank you so much for all your effort! See you soon!

Regards,
J Mok

Room Tip: The only thing is the pillow for us is too soft.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jay_Mok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradMacao, Manager at Conrad Macao Cotai Central, responded to this review, October 2, 2012
Dear Jay_Mok,

Thank you for your feedback and gracious comments. I am delighted to read that
Conrad Macao team left a lasting impression on you and we will be your only choice in Macau
forever! Edmund Tan our Chief Concierge is a treasure of knowledege and we are pleased to have him on our team.

We will look forward to welcoming you to Conrad Macao and in the meantime if I can be of any assitance please do not hesitate to conatct me at hamid.naseem@conradhotels.com

kind regards
Hamid Naseem
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 16, 2012

I visited Macao in July and went to check out the new Conrad Macao hotel and Sands complex. My first impression of the hotel lobby was that it was beautiful. Moreover, we were highly impressed with the Concierge team (especially Edmund) who were there ready and waiting to offer us as much advice as we needed on the local area and all its eateries. After leaving the hotel, we were already convinced it was a no brainer to ensue we stayed at the hotel for my birthday celebrations.

A couple of weeks later, my friends and I booked a couple of rooms at the new Conrad Macao for my birthday weekend celebrations. Whilst checking in to our rooms, the hotel staff we very attentive and courteous. I was also impressed that they already knew from their notes that i was there to celebrate my birthday. To our surprise, the hotel were also kind enough to upgrade my room to a large Suite. These rooms are amazing! In addition to that, the hotel staff had also arranged a beautiful cupcake platter with best wishes which were waiting for me in the room. The rest of the weekend at the Conrad was absolute bliss. I was also lucky enough to experience the new Bohdi spa. Without a doubt, an excellent place to relax and unwind with great service.

Overall, I had the best birthday weekend celebrations with my friends at the Conrad Macao. The service was exceptional. I'd like to thank Hamid, Nicole Lee and Edmund for making my birthday celebrations so memorable! I would not hesitate to recommend the hotel to anyone who is going with a big group of friends or for any celebration. In fact, I hope to return again soon to enjoy the hotel and its facilities some more. Thank you!

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oolongtea303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 11, 2012

i was on vacation in macau and of course, as several normally do, my first choice was the venetian. however, i got to know conrad macao aat cotai central through an event that sands group held in thailand a while back and thought it was interesting. so, i decided to book 1st night at conrad and 2nd at venetian.

i have to say that it was beyond my expectation. staff were very helpful and courteous from the very first moment and they most of them could speak english ok (those who have travelled to macau would understand why this was a big plus for me!) check in area gave a good arrival experience.

up to the room, amenities were awesome and well thought of. starting from 'his conrad' and 'her conrad' slippers to 'to die for' robes. really! the robes were just amazing...thick, soft and hmmmm....

anyhow, though casino was not as big as the others' but as a light gambler such as i am that was not a big issue. restaurants were good with great service. especially at the rice empire.

anyway, it was how a hotel and a hotel experience are supposed to be. period.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank panaspornn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradMacao, Manager at Conrad Macao Cotai Central, responded to this review, September 12, 2012
Dear panaspornn,

Thank you very much for your gracious comments and I am glad to hear that we exceeded your expectations. Conrad Macao team members aspire to deliver intuitive and personalized service for which they all have worked very hard. The room product is part of the smart luxury that Conrad is known for and I am delighted that you were able to acknowledge the small innovations we have done for our guests.

We look forward to welcoming you to Conrad Macao and in the meantime If I can be of any assistance please do not hesitate to contact me at hamid.naseem@conradhotels.com

kind regards
Hamid Naseem
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 2, 2012

After I've been to Macau for a few times and stayed with different hotels, perhaps Conrad has the best hotel room/suite I've experienced so far. The hotel is conveniently located in Taipa, only 5-min ride from the Taipa pier by the hotel shuttle.

My husband and I had booked the Summer Escape package that included one night stay, MOP500 dining credit, and one way business class ferry ticket, which is a pretty good deal.

When we arrived the lobby, their staff gave us immediate attention to assist with the check-in. All staff at the front desk speak fluent English. This is perhaps the first time I didn't have to speak Chinese at a hotel in Macau. Surprisingly, they upgraded us to Club Premier Suite. When we saw our room, it totally blown us away. The suite was huge and gorgeous, with 2 bathrooms, Nespresso counter, dining area, living area, bedroom, and a walk-in closet. I've stayed at other hotel suites in Macau before, but this one is definitely the largest and the most beautiful.

Unfortunately, the shopping area is not fully opened yet. So if you want more shopping, you may have to walk across to City of Dreams and Venetian where you could find more choices.

Since we had MOP500 credits, we used it on dinner at Dynasty 8 which is their Chinese restaurant. The menu provides a wide variety of choices. I was especially impressed by the service in the restaurant. The staff were very attentive. We asked one of the staff about a few dishes, and she answered our questions very patiently. One of the managers even came to ask us for our opinion as we ordered one of their new dishes. However, they could further improve the service if the junior staff could spread out a bit instead of grouping together and chatting in one corner.

During our stay, the staff in Conrad really tried their best to accommodate our needs, even if it's only a small tedious request. One bad experience happened at check-out though. They set up an Express Check-out counter at the lift lobby. When we came down to check-out, the 2 staff at the express counter approached us to ask if we are checking out. We said yes, and they quickly took our key cards away and asked us to go. However, we had spending in the hotel and would like to have a printed receipt. But the staff told us that there would be no receipt if checking out at the express counter. So I requested to have my keys back so I could check out at the front desk. The staff said I won't get a receipt even if I check out at the front desk. That sounded quite ridiculous. I didn't believe her and went to check out at the front desk instead, and of course, I did get a printed receipt. Express checkout was supposed to assist the customers in a fast and efficient way, but instead, it delayed our checkout process, and we actually spent more time at the express counter than at the front desk.

Despite the check-out experience, I would still consider staying at Conrad again. And I hope that the hotel management would try to renovate the rooms more often as from my experience, new hotels in Macau usually wear out pretty quickly due to high usage rate.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Unun218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradMacao, Manager at Conrad Macao Cotai Central, responded to this review, September 14, 2012
Dear Unun218,

Thank you for your gracious comments on your recent stay we are delighted to hear that you
had a Conrad service moment. Our Premier suites are luxuriously appointed and the warm color tone adds to the guest expereince. Further more your feedback on Dynasty 8 and upon the
express check out is very much appreicated and well noted.

In the meantime we will look forward to welcoming you back to Conrad Macao, where you can
expreince the luxury of being yourself. Please kindly contact me at hamid.naseem@cornadhotels.com for your future stays.

kind regards
Hamid Naseem
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Macau hotels
0.2 mi away
Sheraton Grand Macao Hotel, Cotai Central
2.7 mi away
Mandarin Oriental Macau
0.5 mi away
JW Marriott Hotel Macau
Show Prices
Show Prices
Show Prices
0.2 mi away
Four Seasons Hotel Macau, Cotai Strip
0.4 mi away
Grand Hyatt Macau
Grand Hyatt Macau
#6 of 95 in Macau
949 reviews
0.5 mi away
The Ritz-Carlton, Macau
Show Prices
Show Prices
Show Prices

Been to Conrad Macao Cotai Central? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Conrad Macao Cotai Central

Property: Conrad Macao Cotai Central
Address: Estrada do Istmo. s/n, | Cotai Strip, Taipa, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 95 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Conrad Macao Cotai Central 4*
Number of rooms: 654
Official Description (provided by the hotel):
A modern luxury resort, Conrad Macao, Cotai Central offers sumptuous guestrooms and suites overlooking the Cotai Strip. Guests of the hotel can easily visit Macao’s cultural and heritage areas, stay entertained with direct access to restaurants and boutiques, or relax at the pool deck, health club or spa. Conrad Macao, Cotai Central is also conveniently connected to ferry terminals to Hong Kong and border crossing points just a few minutes away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Ctrip TA, Hilton EMEA, Booking.com, Expedia, Travelocity, Hotels.com, TripOnline SA and HRS so you can book your Conrad Macao Cotai Central reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing