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“Memorable stay...”

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Holiday Inn Macao Cotai Central
Ranked #17 of 94 Hotels in Macau
Certificate of Excellence
Reviewed November 6, 2013

I had been to this exciting place for a very short holiday which was really exciting. This place is ideally located in the central place of the happenning place of Macau. You can reach the casino in a walking distance. Would recommend to visit this place.

Room Tip: This is a very nice place, the corner rooms are very good
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  • Stayed: October 2013, traveled on business
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Thank binuc123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this reviewResponded November 7, 2013

Thank you for comments and recommendation. We are very gratefull that you have a memorable stay with us and hope to seen you again soon
Best regards
Ernest

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751 - 757 of 1,526 reviews

Reviewed November 5, 2013

Nice to once in a while stay in a HI that is impressive on all levels. Looks great from outside, impressive lobby, personal and attentive service during check in and it doesn't stop there. We had a nice suite on a high floor with a very nice view. The hotel is new, so that is helpful. Nice comfortable firm king size bed and a spacious bathroom, shower and tub were separate as was the toilet. Living room was nicely decorated, both rooms had a large size flatscreen. We felt it was very comfortable. Being located in the Cotai Central Center there are tons of shops and restaurants as well as the casinos of course. Chinese style breakfast, a limited selection of Dim Sum was included and we were quite happy with the selections. Upon check in it was pointed out that if the Chinese breakfast was not what the guest wanted, they could choose a Western alternative. This was a perfect stay, this Holiday Inn ranks amongst the finest.

  • Stayed: October 2013, traveled as a couple
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Thank WEISSBIER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this reviewResponded November 7, 2013

Thank you for choosing to stay at Holiday Inn Macao Cotai Central. We are happy to know you have a pleasant stay with us and your review is very important for those people planning to visit Macau. Hope to see you again soon
Best regards
Ernest

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Reviewed November 2, 2013

This is just an awesome place to stay. Rooms are pretty big and spacious, we stayed on a high floor and the view was great. They also have dreamworks parade everyday around 4pm and tht is a must watch. you get to see all ur fav characters dancing and running around. The service is very efficient and the location is great as well.
Would highly recommend this place.

Room Tip: go for a high floor
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  • Stayed: September 2013, traveled as a couple
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Thank ChunkyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this reviewResponded November 7, 2013

Thank you for your review and recommendation. We are very delighted to hear that you are happy with our rooms, service and entertainment. Look forward to welcoming you back again soon
Best regards
Ernest

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Reviewed October 31, 2013

Staff attitude are not up to hotel standard. The hotel will ask mop1000 as deposit, and they swiped my card charge to it and when I check out, they say will take 7 working day to refund back the deposit money. The best part is when they ask deposit , they didn't say clear the payment for cash and card the different. And this should be no happen In 5star hotel. When I go breakfast next day coz hotel didn't give breakfast, the hotel key is un function, and I need hold my food just wait for them came to check I am the hotel guest and show them passport than they open it.

  • Stayed: October 2013
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Thank CrystalQM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this reviewResponded November 7, 2013

Thank you for the feedback. I am concerned to learn your experience on the room deposit and the key. Please accept my apologies for the inconvenience caused. I have shared your feedback to the departments concerned for improvement. We look forward to welcoming you back in the near future
Best regards
Ernest

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Reviewed October 30, 2013

I stayed here for three nights and found the hotel to be of excellent standard. The rooms are spacious and are of high standard and the staff are always looking to assist the guests.
I travelled to Macau by ferry and the Holiday Inn bus was waiting at he wharf when we arrived. The free bus is available for transfers to either the Macau Ferry Terminal and the Cotai ferry terminal and runs every 30 minutes.
The location in Cotai is excellent and the Holiday Inn shares Casinos and shopping malls with the Conrad Hotel, Sheridan hotel and Sands Casino. There is a walking bridge that allows excellent access to the Venetian Casino. Alternatively, the City of Dreams resort and Crown Casino are on the adjacent corner to the Holiday Inn.
Free bus transfers are available to go into the older parts of Macau where you can go sightseeing or visit other casinos such as Wynns, Lisboa and MGM.
If you do visit Macau I can recommend the Holiday Inn. Also, while you are there make sure that you see the Water Show at City of Dreams

  • Stayed: October 2013, traveled as a couple
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1  Thank Graham L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this reviewResponded November 2, 2013

Thank you for review and recommendation. I am very pleased to read that you had an exceptional stay with us and our rooms, services and location are up to your satisfaction. We look forward to welcoming you back again soon
Best regards
Ernest

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Reviewed October 27, 2013

Stayed for 2 nights from 21-23 Oct and i would say this property has clean, spacious and comfortable rooms at affordable rates which makes it a great choice to stay in Macau. Location is convenient with complimentary shuttle bus service to both ferry terminals in Macau that departs every 15 minutes from early morning till midnight.

Although check in process was swift, front desk service wasn't impressive. Was disappointed that despite emailing in advance and requesting for a room facing the cotai strip during check in, the reception lady acknowledged but was given a room facing the opposite side. If it wasn't available, shouldn't we be informed during check-in then simply just to acknowledge the request in front of us but given a room facing another building with no view?

Booked the room which was marketed with late check out at 2pm subject to availability but when requested for a late check out at 2pm, i was also given an impression during check-in that i wasn't encouraged to enjoy the late check out despite rooms are clearly available during this period. The lady suggested us checking out by 12pm which was the norm, after requesting again she mentioned 1pm, then finally after a "give and take" she then agreed to hold the room till 130pm. I felt that the whole check-in process could be more professional.

  • Stayed: October 2013, traveled solo
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Thank Aletus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this reviewResponded November 2, 2013

Thank you for your feedback. Please accept my apologies for the unprofessional manner in which your check in was handled. It's only through positive criticism such as yours that we are able to improve and maintain the standard of service. We look forward to welcoming you back in the near future. In the meantime, please feel free to contact me at ernest.cheng@ihg.com if I can be of any further assistance
Best regards
Ernest

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Reviewed October 18, 2013

I was surprised to see that the Holiday Inn brand in other countries like China and Macau are actually much nicer 4 star hotels...unlike the brand here in the U.S. This hotel was very conveniently located along the "strip" of Macau with the Venetian just directly across the street.

My room was very clean and spacious. The hotel has a nice entrance and the casino is a good size, although it's not as large as some of the mega hotels like the Venetian. There is also a connecting mall to shops and restaurants.

I would definitely stay here again.

  • Stayed: March 2013, traveled as a couple
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1  Thank djson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this reviewResponded October 19, 2013

Thank you for your feedback. We are delighted to know that you can relax and feel the differences at Holiday Inn Macao Cotai Central. We wish to see you again should Macau be your next destination
Best regards
Ernest

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Macao Cotai Central

Address: Senhora De Esperanca S/N Taipa, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 94 Hotels in Macau
Price Range: $115 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Macao Cotai Central 4*
Number of rooms: 1224
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