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“trip to macau on 16 april”
Review of Hotel Okura Macau

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Hotel Okura Macau
Ranked #11 of 94 Hotels in Macau
Certificate of Excellence
Reviewed April 20, 2014


arrived macau has shuttle to hotel, bus had wifi very convience. check in very fast and become VIP best service. The room is clean and all daily use is enough.All the staff are very nice. Your service is over our request.We will return once we have time

  • Stayed: April 2014, traveled with family
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Thank Lau K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this reviewResponded April 23, 2014

Dear Lau K,

Thank you for commenting on your recent stay at Hotel Okura Macau. We are extremely happy to know that our staffs' service exceeds your expectations and that you found our hotel to be so pleasant. It is our continuous goal to ensure our guests receive the best service possible and are not inconvenienced in any way.

We are honored to know that you will return to Hotel Okura Macau again in your spare time; we look forward to your next visit.

Hotel Management
Hotel Okura Macau

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Reviewed April 18, 2014

This is the 3rd time I stay in this hotel and I can say it is one of the best hotels in Macau. Last time I stayed in the Premiere Suite and this time Junior Suite. Do not be mislead by the word 'Junior', it has a big lounge room, bedroom and bathroom, the only difference from the 'Premiere' is the absence of Sauna room and extra toilet. The room is spacious enough to accommodate 5-6 people, I guess. The basis facilities include 2 big TV and a TV in the bathroom,, 2 Queen size beds, Jacuzzi, auto toilet, shower room, coffee machine etc.

I can observe there are many close to heart services such as welcome fruit basket, welcome drinks,kimono dress for you to relax etc. and I leave you to observe the rest when you go there. Also, it only takes you 2 minutes to try your luck in the Casino downstairs that opens 24 hours.

Plus the smile faces and good services of the hotel attendants, you will not be disappointed.

Room Tip: Try the suite if you can.
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  • Stayed: April 2014, traveled as a couple
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Thank Eric L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this reviewResponded April 18, 2014

Dear Eric L,

Thank you for your detailed review of Hotel Okura Macau's facilities, amenities, and staffs. We are glad that you found our different suite rooms to be so enjoyable and our hotel so impressive that you were able to remember the differences in our suite rooms. Our hotel aims to provide our guests will the latest hardware and accommodations so that they will have an unforgettable stay each and every time.

It is our dearest wish that our guests, such as yourself, will visit Hotel Okura Macau often; our staffs eagerly await your next visit with smiles on their faces.

Hotel Management
Hotel Okura Macau

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Reviewed April 15, 2014

Whether you're in Vegas or Macau, you're always gonna want to just have a moment, away from the craziness that is the strip and The Hotel Okura Macau, is definitely the place for that.

I leave Hong Kong for macau once a year for a short break, and I have never stayed in the same hotel twice, as I like to keep trying hotels. But this might be the first hotel i would go back to repeatedly.

Steeped in Japanese tradition, down to the sounds in the lobby and the Japanese you hear uttered by staff, the Hotel Okura, is definitely takes you away from it all. If it were not for the smog outside the window, you'd probably think you've been transported to somewhere in Tokyo.

I was fortunate enough to be upgraded to the executive floor, and met with cocktails, and included breakfasts daily. The facilities, within the room and the rest of the hotel are impeccably kept and every detail is finely tuned. the pool, though a little small for my taste was good enough just for laps, but if you got kids, it may not suit their playful needs.

Food quality is second to none, but unsurprisingly their japanese restaurant is the best thing on the premises. With a zen garden sitting just outside the window, Yamazato is comfortable being the place for a quiet lunch or where you can lock in that business deal.

With beautifully furnished and spacious rooms, and a positively stellar staff, The Okura, stands tall among some of the other hotels around the strip. With easy access to the other casinos in and around the area, you're never too far away from a bet, some fantastic food and some good shopping.

  • Stayed: January 2014, traveled with friends
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Thank Jon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this reviewResponded April 17, 2014

Dear Jon L,

Thank you for choosing to stay at Hotel Okura Macau for your mini vacations. It is truly a great honor to know that you don’t stay at the same hotel twice, yet you have stayed at our hotel on multiple occasions. Our staffs strive to provide all our guests with world class service, great food for their taste buds, and a serene environment for them to relax.

It was a pleasure serving you during yoru stay, we hope that you will visit Hotel Okura Macau again soon; our staffs eagerly await your arrival.

Hotel Management
Hotel Okura Macau

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Reviewed April 14, 2014

Hotel Okura Macau Hotel is a great lace to stay.
Superior suite is super comfortable & nice, pool is clean and very suitable for children.
The interior design is modern & user friendly.
Every staff I met are very polite & nice.

Room Tip: Corner suite are large and sunny.
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  • Stayed: April 2014, traveled with family
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Thank MAN T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this reviewResponded April 17, 2014

Dear MAN T,

Thank you for commenting about Hotel Okura Macau and its staffs. We are very happy to know that you enjoy the room and hotel facilities, as well as the mannerisms of our staffs. Our hotel strives to provide entertainment for children as well, so that the whole family may have an enjoyable time.

Hotel Okura Macau looks forward to your next visit in the near future. We will be earnestly awaiting.

Hotel Management
Hotel Okura Macau

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Reviewed April 6, 2014

The Okura is indeed a great place to stay. My wife surprised me for my birthday celebrations allowing us to embark into the perfect hotel experience. We were very impressed from start to finish, with the door team and Tam’s greeting us by name, with Arie and his team especially Amy and Doris pampering us at the Club which I can recommend, the personal touches in the elegant suite, the fine welcome amenities, spotless housekeeping services access to the Galaxy Resort Deck, an amazing Japanease Chef.... I could go on. I do want to single out Gloria who took very good care of us, she is a true star and the Okura is very lucky to have her. We will be back.

Room Tip: It's worth to pay a little extra to book the superior suite. On the corner of the building, ensu...
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  • Stayed: April 2014, traveled as a couple
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Thank Christoph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this reviewResponded April 10, 2014

Dear Christoph D,

Thank you for the many praises to our hotel and our staffs. We are extremely honored that you and your wife were impressed with the room setup and the personalized service given. It is our goal to provide excellent service to all our guests while being friendly and attentive, so that their stay will be like home away from home. Our staffs pride themselves in being amicable and attentive—providing each of our guests the Okura Experience.

It has been a pleasure being able to help make your stay memorable for both you and your wife. We work hard to make sure everything is flawless from beginning to end and it is our dearest wish that we were able to make your stay comfortable and delightful. Your compliments to the specially recognized staffs (Gloria, Arie, Amy, Doris, Tom, Japanese Chef) have been extended accordingly.

We are very excited to know that you will visit Hotel Okura Macau again and eagerly look forward to welcoming you and yoru family back in the near future.

Hotel Management
Hotel Okura Macau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2014

Every staff I met with polite manner which is great.

However, there is lack of spa and pool information and in the room menu and even a enquiry hotline.

Pillow was so soft that I feel not comfortable at all.there should be some more choice.


  • Stayed: April 2014, traveled on business
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Thank Elaine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this reviewResponded April 10, 2014

Dear Elaine C,

Thank you for sharing your comments from your last visit at Hotel Okura Macau. Your valuable assessments will help our hotel reevaluate what our guests' needs are and ensure satisfaction of future guests. Kindly note that our hotel offers eight types of pillows (with different levels of firmness) located conveniently inside the room--we hope that next time you will have a chance to sleep on one for a peaceful night's sleep.

It is our dearest wish that you will visit us again so that we may have another chance to show you how wonderful our hotel and its faciltiies are--providing you with an amazing stay.

Hotel Management
Hotel Okura Macau

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Reviewed April 5, 2014

Basically, hotel is nice, staff are polite, little problem in communication in English or Cantonese. I book a suite which had breakfast and afternoon in the 6th floor, the choice is less and the environment is not that good. They are mean if you bring your child, both to the pool on the top floor and the restaurant, you will be charged. I spent mire than$4000 per night for a suite and still being charged for the kid. People go for suite normally because they had a family and need more space. For this, Sheraton did much more thinking on this. They allow 2 people for a club room and 3 person on a suite. Also, they had hot meat on the evening serving. I hope the management can consider such arrangements again. I definitely will chose Sheraton if I went with my family.

Room Tip: The room are standard, no need to ask
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  • Stayed: March 2014, traveled with family
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4  Thank louisakflo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this reviewResponded April 10, 2014

Dear louisakflo,

Thank you for your feedback on your recent stay at Hotel Okura Macau. We appreciate the critic you have given, and we will pass all your comments to our Senior Management for further action and consideration. Kindly note that many hotels implement different policies; however, when there is a better policy that will allow our guests to have a memorable experience, it will considered.

Despite the minor setback you encountered, we truly hope that we will have another opportunity to welcome you back to our hotel to experience the many improvements--we eagerly await your return.

Hotel Management
Hotel Okura Macau

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 94 Hotels in Macau
Price Range: $151 - $578 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Official Description (provided by the hotel):
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 
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