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“Great stay!”
Review of Hotel Okura Macau

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Hotel Okura Macau
Ranked #8 of 95 Hotels in Macau
Certificate of Excellence
Hong Kong, China
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great stay!”
Reviewed March 8, 2014

I stayed at okura for two nights with my friend while traveling through Asia and I have to say this hotel is absolutely wonderful! The staffs were attentive and friendly, always smiling, I loved it! The 6th floor staffs were very nice too, I went to use their business center to make some color prints and they guided me thru the entire process. I also liked that they responded immediately when I called for them rather than take forever to help me. Two thumbs up! I'll definitely drop by again!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pasandounrato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, March 9, 2014
Dear Pasandounrato,

Thank you for choosing Hotel Okura Macau during your travels throughout Asia. We are truly honored that you and your friend chose our hotel out of all the hotels in Macau, and we are even more delighted that you had such a wonderful time. Our staffs are overjoyed that you admired their work skills and passion for giving great service.

We hope that you and your friends will stay at Hotel Okura Macau again in the near future. Warmer weather is just around the corner, making it perfect for enjoying our Skywave pool; we hope that you will visit our hotel again soon and enjoy the summer weather.

Hotel Management
Hotel Okura Macau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,478 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
HK
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 6, 2014

Second time to visit Okura.
Service is good and the staff are well mannered.
Room is kept clean. Although bathroom is glass-walled, there is electric curtain to maintain privacy.
We dine at Terazza which is good.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, March 9, 2014
Dear Tom L,

Thank you for commenting on your second visit to Hotel Okura Macau. We are honored that you decided to stay at our hotel again, and are pleased that you found our staffs to be polite and the service to be satisfactory. We appreciate all feedback from our guests, as it helps our hotel to keep up to date with all hardware, facilities, service levels, and décor.

It is our sincerest wish that our hotel will be your main hotel of choice during all your Macau visits. We look forward to seeing you again in the near future.

Hotel Management
Hotel Okura Macau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 4, 2014

I travel to Macau more than 20 times in the last 3 years and have stayed in several of the best hotels in Macau but the Hotel Okura is the best for personalized service and topnotch pampering of their guest

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Allen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, March 4, 2014
Dear Allen S,

Thank you for taking your time to comment on your recent stay at Hotel Okura Macau.

We are extremely honored to receive your praise of our hotel with such a high rating. For us, every guest is unique and honorable; our mission is to provide excellent service - giving our guests the full Okura Experience they deserve.

On behalf of Hotel Okura Macau’s staff, we’d like to thank you again for taking the time to recommend our hotel and appreciate our service; we eagerly await your next visit to Hotel Okura Macau in the near future.

Hotel Management
Hotel Okura Macau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
Reviewed March 2, 2014

I planned to propose to my girlfriend during our anniversary celebration in Macau and Hotel Okura gave me prompt and positive responses.

The Hotel offered me professional and generous advice to facilitate my proposal. We were warmly welcomed by the staff when arrived. To my surprise, we were treated as VIPs and there was a free upgrade of room. The room was spacious and cozy. The Hotel also assisted in decorating the room with rose petals, and provided cake and wine. My proposal was indeed a successful and memorable one.

We are impressed by the excellence service, facilitates and environment of Hotel Okura. We would definitely recommend it to our family and friends, and we wish to visit it again in coming future.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank calvinwhkwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, March 2, 2014
Dear calvinwhkwan,

Thank you for your commenting on your recent stay at Hotel Okura Macau. It brings a smile to our staffs’ faces to know that they have done such a marvelous job in assisting you with your proposal and made your stay so unforgettable. We strive to offer our guests the best, personalized service; allowing them to always think back to Hotel Okura Macau with fond memories.

It is our dearest wish that you will visit our hotel again soon, especially when other special occasions occur, such as birthdays, anniversaries, and even bring your family to enjoy the Sky Wave Pool. We eagerly look forward to your next visit.

Hotel Management
Hotel Okura Macau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
Reviewed February 14, 2014

Thank you for looking after us on our Valentine Day evening. Everything was perfect and as usual the staff and the hotel was world class standard. We will be back.

We were particularily well looked after by the Guest Services staff, who helped to plan our stay. And, of course always a pleasure to meet again the manager and all the other staff who helped to make our stay so memorable.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, February 17, 2014
Dear Peter C,

Thank you for commenting on your recent stay at Hotel Okura Macau. We are honored that you chose to spend such a memorable day at our hotel. It brings us great joy to know that our staffs were so earnest in assisting you with your plans during your stay—we hope that your Valentine’s Day was momentous.

We are extremely happy to know that you will visit Hotel Okura Macau again and eagerly look forward to your next stay with us in the near future.

Hotel Management
Hotel Okura Macau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 31, 2014

It is wonderful and really enjoyable for me to choose Hotel Okura Macau as a place to propose to my girlfriend. The staff provided me with prompt and professional responses on the room decoration and the rundown when I approached them a month before the trip for preparing this surprise. They communicated very well and they put a lot of effort to decorate the room for us. Not only did they successfully give a big surprise to my girlfriend, but the nice preparation also surprised me. It was really wonderful and I deeply felt their sincerity and passion on the customers. This is really a unforgettable experience on our engagement day.

  • Stayed December 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank lkklewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, February 10, 2014
Dear lkklewis,

Thank you for taking the time to write us a review on your recent stay at Hotel Okura Macau. It is pleasing to know that our staffs have done such a great job in assisting you with you proposal preparations and that the both of you were so satisfied with the arrangements made. Each and every one of our staffs sincerely try their best to make all of our guests happy, and are extremely glad to be of service.

We hope that for your future special occasions, you will have the opportunity to visit our hotel again; we eagerly await your next arrival to Hotel Okura Macau soon.

Hotel Management
Hotel Okura Macau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
Reviewed January 31, 2014

Was staying a night in Okura for my girlfriend's birthday. We got free upgraded to king superior suite surprisingly and checked in at executive lounge at 6th floor (with welcome drinks). Very nice staffs and excellent service (thanks Minowa, the only staff I remembered :P). The room was so big (99sqm) and comfort especially the big jacuzzi and the king size bed.

The room is quiet as it's located at the end of the corridor (19th floor) and not being disturbed by anyone. We loved the nespesso machine in the room so much (with 3 free capsules), that I can watch tv in the jacuzzi with a cup of coffee - EXCELLENT!!

At the night time we were given a birthday cake and a bottle of wine as a birthday gift - a great dessert though we were full after dinner!

The checkout process is simple and quick, that we finished our trip with great satisfaction.

It's regretted we just staying a night but not longer. We did not have time to try the facilities at resort deck while the sky wave pool is closed temporarily. But overall we had an amazing stay and enjoyed so much. We will definitely come again in near future and always my first choice to stay!

Room Tip: Just a couple small suggestions (though can't be fussy for more...): - A big mirror inside the c...
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tleung711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, February 10, 2014
Dear tleung711,

Thank you for choosing Hotel Okura Macau to spend such a special day with your loved one. We are overjoyed that you and your girlfriend were so satisfied with our staffs and the room facilities. It is our dearest wish that all of our guests have an exceptional time at our hotel, and hope that they will visit us again when they stop by Macau.

It is unfortunate that you were not able to enjoy the Sky Wave pool—it was under maintenance until January 24th. Thinking about it positively, now there is one more reason to visit our hotel again. We hope that you will have the opportunity to stay at Hotel Okura Macau once more in the near future.

Hotel Management
Hotel Okura Macau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Okura Macau

Property: Hotel Okura Macau
Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 95 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Official Description (provided by the hotel):
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 
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