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“Excellent Experience for our anniversary trip”
Review of Hotel Okura Macau

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Hotel Okura Macau
Ranked #10 of 94 Hotels in Macau
Certificate of Excellence
Reviewed October 1, 2013

The services of the hotel is really great! Nice Resort View Room, Great services from the staff. Even though it is rainy, i can swim at the indoor swimming pool and enjoyed the jaquzzi. The sauna room have nice view. I watched the sunrise there. Really good experience. I will go Okura Hotel again next time when i go Macau!

  • Stayed: September 2013, traveled as a couple
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Thank Sasa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this reviewResponded October 2, 2013

Dear Sasa L,

Thank you for your many praises about Hotel Okura Macau. It is heart-warming to know that our guests are able to bask in the beauty and comfort that is Hotel Okura Macau. We are especially glad that you were able to witness the sunrise in such a relaxing environment.

It brings us great joy to know that you will choose our hotel again, and we enthusiastically look forward to your next stay with us in the near future.

Hotel Management
Hotel Okura Macau

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Reviewed September 28, 2013

Unpredictable excellent service quality that made us feeling surprise and delighted, warmth and friendly attitude of staff, delicious food, clean and modern environment that gave us happy and unforgettable memory.

  • Stayed: September 2013, traveled as a couple
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Thank Cheung832 C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this reviewResponded October 2, 2013

Dear Cheung832 C,

Thank you for such positive feedback. It puts a smile on all of our staffs’ faces to know that they were able to provide our guests with excellent service and the perfect ambiance to make your stay unforgettable.

We hope that your will visit us again in the near future; we would love to help you make even more unforgettable memories.

Hotel Management
Hotel Okura Macau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2013

I was post-celebrating my boyfriend's birthday and kept contact with the customer service ladies. They are very nice and do their best to accommodate my request. I have to postpone the check-in date due to typhoon, and the reservation staff is very good too. Overall, I do think their customer service is great. Room is very clean and the decor makes us feel peaceful and harmony. A very nice stay.

Only one criticism is I can hear some tv noise from the next room during sleep, not very sure if people turns the tv to very high volume.

  • Stayed: September 2013, traveled as a couple
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Thank Tracy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this reviewResponded October 2, 2013

Dear Tracy N,

Thank you for taking the time to write a review from your recent stay at Hotel Okura Macau. We are pleased to have been of service to you, especially during the unexpected weather conditions. On the bright side, we are extremely happy to know that our staffs were diligent and friendly in assisting you to rebook.

In regards to the noise level in the next room, sometimes guests will not notice how high the volume is, however, we will try our best to make our rooms more sound proof so that all our guests are able to have a good night’s rest. We eagerly look forward to your next stay with us at Hotel Okura Macau.

Hotel Management
Hotel Okura Macau

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Reviewed September 27, 2013

the trip start with very warm and helpful welcoming at the check in counter by Mr. Samuel Alejandro, especially we have been upgraded into superior room. The room is well mantain with good follow up of service we have requested for. My friend like the outdoor swimming pool very much. In nutshell, we enjoy our stay very much and believe it's good value of money. The only downside is the wifi access is not very stable and the speed is not promising.

  • Stayed: September 2013, traveled with friends
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Thank Sharaht830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this reviewResponded October 2, 2013

Dear Sharaht830,
Thank you for your valuable feedback from your recent stay at our hotel. We are elated that you were able to submerge yourself in our hotel’s facilities and services. Our staffs are constantly working hard to improve our service standards so that all of our guests receive the Okura experience.
In reference to the WiFi, we have informed the related department and are working diligently to correct this inconvenience. We earnestly await your return to Hotel Okura Macau in the near future.
Hotel Management
Hotel Okura Macau

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Reviewed September 25, 2013

During my stay, I liked the room that make me feel comfortable and relaxing, but I felt the water power of jacuzzi was so weak, not much energy. I suggest reserve for free mini bar for customers, like galaxy hotel. I really like your swimming pool, but I feel the time is so limited. I hope you can provide late check out at around 1pm.

Room Tip: For sleep quality, suggest for adding some new pillow
  • Stayed: September 2013, traveled as a couple
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Thank Annie0924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this reviewResponded October 2, 2013

Dear Annie0924,

Thank you for taking the time to share some comments from your recent stay at Hotel Okura Macau. We appreciate your praises as well as your suggestions for improvement; it will be submitted to the related departments for further action. We are delighted that you were able to enjoy the swimming pool; it is currently being expanded for your future enjoyment.

As always, we hope that all our guests will have a more than satisfactory stay at our hotel, and it is our deepest wish that you will visit us again in the near future so that we will have the chance to exceed your expectations.

Hotel Management
Hotel Okura Macau

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Reviewed September 24, 2013

Good, comfortable, new and good service... But wifi is a bit weak and the shutter service to Macau island is not really fancy.... We enjoy the hotel and the facilities... Overall good and satisfied . The indoor swimming pool is good and the sandy wave pool is amazed. Love the hotel's fragrance but it seems not too strong if compared to others hotels.

  • Stayed: September 2013, traveled as a couple
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1  Thank Sharon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this reviewResponded October 2, 2013

Dear Sharon V,

Thank you for your feedback from your recent stay at Hotel Okura Macau. It gives us a feeling of great fulfillment that you were able to enjoy our hotel and its amenities, as well as good service from our staff. Our shuttle buses have been newly installed with free WiFi to convenience all our guests, as well as provide entertainment while waiting.

It is our fondest wish that you were able to thoroughly relish in the serenity and beauty of our hotel. We hope to welcome you back to Hotel Okura Macau soon.

Hotel Management
Hotel Okura Macau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2013

Friendly hotel reception who was willing to help out with directions to the various tourist attractions as it was our first time to Macau. Impressed with the heated toilet seats and the Japanese bath robes :-)

  • Stayed: September 2013
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Thank PremGanison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Manager at Hotel Okura Macau, responded to this reviewResponded September 23, 2013

Dear PremGanison,

Thank you for your review from your recent stay at Hotel Okura Macau. We are pleased that we were able to leave such a positive first impression. The toilets and bath robes are signature items of Hotel Okura, offered to our valued guests to give them a chance to experience a small piece of Japan.

We hope you will visit Hotel Okura Macau again in the near future; we endeavor to make each stay for our guests a memorable one.

Hotel Management
Hotel Okura Macau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 94 Hotels in Macau
Price Range: $142 - $766 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Official Description (provided by the hotel):
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 
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