Dear Galaxy team,
I am very impressed with your hotel and staff throughout. I was going to book The Venetian as that is where I stay when in Las Vegas. But saw your website and reviews so I decided to give your hotel a try. Very glad I did!
Wendy your Concierge Manager was very nice to arrange a birthday cake and some staff to gather for my father who is turning 81. It was a great start to our trip. Your bus shuttle system had been an excellent plus as we were able to go to San Ma Lo and Old Taipa Village without using taxis. Very orderly operation. In between, we watched a movie in the cinema in-house. My father couldn't rate the breakfast buffet any higher. It was very clean, upmarket and lots of selection. The food court at Galaxy is great too.
We went to the Venetian just to check it out and it was looking tired, old and disorderly. If you had more shops like the mainstream brands that they have there such as Zara, G2000, Levis, Hugo Boss, etc your hotel will really make it the only destination in Cotai. The wave pool was under renovation so we did not get the chance to try it.
But other than that, I think Galaxy beats it in every respect. I travel a lot for work and usually stay in 4-5 star hotels. Your hotel will rank as one of my favourites from hereon and will recommend to my friends.
I am a Filipino/Australian and very proud of your many Filipino service staff. When asking for directions or other info, they can be relied on to understand and speak English. Very friendly too. Even in the hotel restaurants, it was so hard to order when Chinese staff are serving as they could not understand the language.
We checked out at 1pm (thanks for the late checkout) and we will remember Galaxy Macau fondly.
- Official Description (provided by the hotel):
- As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more less
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