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“Galaxy Hotel Macau”
Review of Galaxy Hotel

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Galaxy Hotel
Ranked #11 of 95 Hotels in Macau
Certificate of Excellence
Singapore, Singapore
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Galaxy Hotel Macau”
Reviewed October 14, 2013

Stayed there in December 2012. The hotel was very very new with a light show at one of the lobbies and another static display at another end of the lobby.

As with most large hotels in Macau, there is a casino on the ground level which was not jammed pack with gamblers like at the ventian.

Lots of eateries and restaurants in the hotel complex including a portuguese restaurant which we loved.

We booked a suite and it had a living room at one end and a bedroom at the other end. In between was the toilet which has a shower box and a tub. Toiletries were nice - Molton Brown.

The room was excellent. There was a Nespresso machine in the room and the coffee and tea was refilled daily. I suppose you can call for more. As part of the deal we booked, all drinks in the mini bar were free so we had a jolly good time. :-)

Location wise, its stands on its own but it had a massive bus terminal that had free shuttle buses going to all the other major hotels as well as other locations including to the venetian where you can hope on the other buses that serve the venetian.

We really enjoyed our stay.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zanydog1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, October 15, 2013
Hello zanydog44,
Thank you for your review and great to hear you had a jolly good time! I must agree with you our shuttle bus service is unbeatable for exploring the different places in Macau. We are delighted to hear our suite had met your every expectation. I'll be sure to share your comment with the team and we look forward to welcoming you back soon!
Best regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (371)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
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English first
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 13, 2013

The staff is very patient and polite and gave us the time for information we need; clean and nice spacious room. At night we also went to their Terrazza italian restaurant, this is a plus point of this hotel because the food is really good and authentic. I will definitely come back again, great service.

Room Tip: If you don't feel comfortable with the pillows they have another types for alternation.
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Stayed October 2013, traveled with friends
Helpful?
Thank Oliviia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, October 15, 2013
Dear Olivia L,
Thank you for your review. We are delighted you enjoyed your stay with us. It is always great to hear compliments of our service. I will be sure to share your comment with the team and look forward to welcoming you back in the near future.
With kindest regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 6 Contributor
183 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed October 13, 2013

The Galaxy appears to be very grand from the outside. The lobby area and the shopping below is also appealing. We stayed there purely to experience the wave pool and it did not disappoint. It is clean and there are ample sun beds. The rooms, however, we're somewhat disappointing. We requested a room with a balcony, which was a complete waste of time as you must ask staff to unlock the doors and there is not one piece of furniture on them. The rooms are small compared to other hotels in Macau. The free mini-bar that they advertise is in fact 2 cans of beer and 2 cans of soft drinks. The minibar is not replenished once this is gone. The staff here were very friendly and helpful, but that is to enough for me to return. I would not stay at the Galaxy again, the Venetian is defintely the pick in Macau.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank choobsta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, October 15, 2013
Dear choobsta,
I am very pleased to know that you have enjoyed your experience at the Wave Pool and found our staffs were friendly, nonetheless, I do apologize for any inconvenience we might have caused for the balcony door issue and I can assure you it was for safety reason. I will be sure to share your notes with the related team and I dearly hope that you would consider staying in our hotel once again in the future.
Sincerely yours,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 13, 2013

Nothing to say about this hotel!!!
Excellent staff, great service, beautiful and clean room, spacious, luxurious...
For sure, I'll stay again!!
But staff with better english would be appreciated :)
Otherwise, perfect hotel, service and staff!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HYD24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, October 15, 2013
Hello HYD24,
It was a pleasure to read you found the rooms lovely and that the staffs had provided you with great services. The staff members here at Galaxy have, and always will be, the reason for the hotels continued success and I thank you for noting this in your review. I have passed on you kind words and suggestion to my team here at the hotel and I do hope that we can look after you once again in the near future.
With kindest regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 10, 2013

Was in Macau for Rihanna's concert but chose to stay at Galaxy instead...mostly for the wave pool and it didn't disappoint. Definitely recommend you to stay at Galaxy if Macau doesn't just equate to gambling to you!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LMM0622
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, October 11, 2013
Hello LMM0622,
Firstly, thank you for taking the time to leave your comments and we are happy to know that you enjoyed our wave pool. You are also right to point out Galaxy is not just about gambling and we try to include a mix of activities for everyone. With phase two well on its way, you will expect to see more facilities we offer to our valued guests.
Best regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 6 Contributor
138 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed October 6, 2013

Stayed for one night last week, room was spacious and nicely decorated. Bed and pillows were very comfortable. Appreciated the nice lights and space of the bathroom, you could have a bath and see through your room. Most importantly since I was spending my birthday in Macau, the hotel sent up a birthday cake! Such an amazing gesture by the hotel, delivered within 15 minutes of us checking in, delicious chocolate cake with a sparkling candle! This really made my stay at the Galaxy very enjoyable! Thoroughly enjoyed their pools, swam in both the pool and the wave pool. Service at this hotel was spot on! Elegant and clean hotel with great customer service and lots of choices for places to eat at! Definitely going back again!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank natalie623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, October 11, 2013
Dear valued guest,
Thank you very much for your kind words. We are delighted that you decided to make Galaxy Macau a part of your special birthday celebration and of course that you have enjoyed a memorable stay. We are also pleased that you were touched by the personalized services offer by our staff members in addition to liking the bed & beddings in the room. I will take pleasure sharing your notes with the related teams who most truly appreciate hearing from satisfied guests. It was a pleasure to have you as our guest and we all look forward to welcoming you back to Galaxy Macau where you are Royalty!

With warmest regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 6 Contributor
120 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 6, 2013

It is amazing to witness and experience the grandeur of this place. Superbly spacious rooms. Good décor, well-provided. The pool experience can be unique. The Casino is alright. Numerous choice of restaurants in the Hotel where the food is mostly good.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank galasince1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, October 6, 2013
Dear galasince1983,
Sounds like you really enjoyed the décor of our hotel, the beautiful view from your room and plus the great experience at the pool! Thank you for taking the time to write us a review and we appreciate your kind words! Please come visit us again.
Best regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Galaxy Hotel

Property: Galaxy Hotel
Address: Avenida de Cotai, Cotai, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 95 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Galaxy Hotel 5*
Number of rooms: 1500
Official Description (provided by the hotel):
As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more   less 
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