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“great experience and ammenities!”
Review of Galaxy Hotel

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Galaxy Hotel
Ranked #11 of 96 Hotels in Macau
Certificate of Excellence
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“great experience and ammenities!”
Reviewed September 17, 2013

this was the highlight of our macau trip! exquisite rooms with hi-tech features. very big room with a great view of the pool below makes it more amazing. the big pool, or the man made beach has a bar at the side where you can have drinks while in the pool. the galaxy lobby is also a sight to behold. plus, a bar that has affordable drinks.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Al R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, September 23, 2013
Hello Al R,
Firstly thank you for taking the time to leave your comments. I was absolutely delighted to read that you enjoyed your stay at Galaxy Hotel and that we met your expectations. I was happy that you liked you pool view room and also found the time to enjoy the services at the Resort Deck. I have passed on you kind words to my team here at the hotel and I do hope that we can look after you once again in the near future.
Warm regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,390 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (371)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Singapore
1 review
Reviewed September 16, 2013

Central location with shuttle services to key tourist destinations. Big and clean room with prompt housekeeping services. Good choices of F&B to suit all budgets and taste buds. The wave pool is spendid. My kid enjoyed her first wave experience in the eyes of numerous lifeguards on duty. It offers a wholesome holiday experience for the family. Two thumbs up!!!

Room Tip: Travel during off peak for better room
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daddy8016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, September 23, 2013
Hello Daddy8016,
Thank you so much for your awesome review! Sounds like you and your family had a fantastic stay at the hotel and the ideal location was convenient for everyone in the family! I'm glad you enjoyed your room with prompt housekeeping services; they are indeed working very hard to keep up the service level and thank you for noting this in your report. I’m also pleased that you enjoyed the variety of restaurants and found the time to experience the services at the Resort Deck. We appreciate you took the time to write us a review and look forward to welcoming you and your family back soon!
With kindest regards,
Nathan Yu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 15, 2013

Galaxy Hotel is a dream Hotel.
Huge rooms , best service , and
a resort deck - and 4 open air hot water jacuzi's .
DIAMOND SHOW which takes place every 15 min is a must watch

and to go to any place in macau, they have free shuttle service ( 25 buses) which drop u and pick u up at an interval of 15min to 30 min

great resort

Room Tip: choose the pool facing
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank r0hitkumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, September 16, 2013
Dear r0hitkumar,
I was absolutely thrilled to read your feedback following your stay with us and also thank you for taking the time to do this. We are so pleased to know that your trip was a complete success at Galaxy Macau and we hope that we get another chance to meet your expectations on a future occasion.
Warm regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 13, 2013

As a silver member, priority shuttle bus service are provided in Starworld, Border Gate and the Ferry Terminals. Please extend relevant service to Galaxy Macau as each time I went back from Galaxy to home need to queue for the shuttle bus, but not in other stations

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CODYCHAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, September 16, 2013
Dear valued guest,
Thank you for your continuous support to Galaxy Macau and we appreciate you find the time to share with us your valuable feedback. We have found some of the construction workers nearby our hotel have been taking advantage of our free shuttle services and creating problems. The management team is working hard to find a solution and at the meantime; our Security Team is paying close attention to this particular issue. I have shared your notes with the shuttle bus team and we hope to see you soon.
With warmest regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annandale, VA
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 13, 2013

The place is great! For those who don't speak Mandarin or Cantonese, look for the Filipino staff. They speak good English very well. Getting lost if you have the time to roam this beautiful property is actually a great experience. The signs are "fairly" sufficient.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lanijose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, September 16, 2013
Hello lanijose,
Thank you for taking the time to write us a review. It is great to hear you enjoyed this beautiful property and thank you for the compliments on our staffs for being helpful. We are grateful for your support and do hope that we may have the pleasure of welcoming you to Galaxy Macau again.
Best regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marikina City, Rizal, Philippines
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 11, 2013

Our stay in galaxy macau has been very memorable for me and my family.specially for my child.. he seldomly appreciate places but with galaxy macau he is trying to please me and my wife to go back there when we arrived in our hotel in hongkong...we plan to go back again for another magnificent stay in Galaxy Macau

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bernard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, September 13, 2013
Dear Bernard M,
Thank you so much for your awesome review! Sounds like you and your family had a fantastic stay at the hotel and the little one is already asking to come back. We appreciate you took the time to write us a review and look forward to welcoming you and your family back soon!

Best and well wishes to you & your family - especially our young fans.
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 11, 2013

Pro:
- big casino
- friendly staff
- clean and bright room
- clean and spacious lobby
- nice pool(s)
- good variety of restaurants and shops

Con:
- no gym
- bathroom doors cannot be locked. just sliding doors that leave a gap
- oversized pillows that are too airy and just go flat once you place your head on it, rather uncomfortable

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelkaykay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, September 13, 2013
Hello Travelkaykay,
Thank you for sharing your feedback and comments regarding your recent stay at Galaxy Hotel with the travel community here on TripAdvisor. We greatly appreciate your comments with Pros & Cons as it no doubt would tell us what we are doing well and what area we can improve. I do hope that we can look after you once again in the near future.

Warm regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Galaxy Hotel

Property: Galaxy Hotel
Address: Avenida de Cotai, Cotai, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 96 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Galaxy Hotel 5*
Number of rooms: 1500
Official Description (provided by the hotel):
As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more   less 
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