We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wow! No need to leave this place”
Review of Galaxy Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Galaxy Hotel
Ranked #10 of 94 Hotels in Macau
Certificate of Excellence
Reviewed July 6, 2013

This place certainly has the wow factor, it's a mini city in itself and we were upgraded immediately to our stunning apartment/penthouse style room with views across the city. The room included open bar & lots of goodies - all complimentry! A nespresso coffee machine, TV to bathroom with all the pampering products required to make our stay really special. The entire place has excellent restaurants, free bus services, spas, hair salon, casino, shows, shops......it really has everything and is very impressive!! The free shuttle will take you to other hotels in the region as well as the city itself....which is nothing to speak of. The Festiva restaurant is particularly excellent, a great variety of food, excellent service and very inexpensive, this place is a real winner!!

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank recruit10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this reviewResponded July 11, 2013

Hello recruit10,
Thank you for sharing your feedback and comments regarding your recent stay at Galaxy Hotel with the travel community here on TripAdvisor. It was a pleasure to read you found the hotel has everything under the same roof and enjoy your suite with a beautiful view to the city. I also noted your kind mentioning of Festiva and have shared with the restaurant manager. It was a pleasure to have you as our guest and we all look forward to be welcoming you back to us.

Kindest regards,
Nathan Yu
Guest Care Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (2,642)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,164 - 1,170 of 2,642 reviews

Reviewed July 3, 2013

It was newly opened hotel with nice room, great Hotel Lobby. The Swimming pool with Artificial Wave provide a lot of fun. Also, with the Sand on the pool side make you feel you are in the beach. The Japanese Restaurant was good. Food is good, Service is Good.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ga3990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this reviewResponded July 11, 2013

Dear Ga3990,
Firstly, thank you for taking the time to leave your comments. I was absolutely delighted to read that you enjoyed your stay at Galaxy Hotel and that we met your expectations. I was happy that you enjoyed the resort deck experience, liked the Japanese food, and found our service was good. Please visit us again if your future plans find you in Macau.

Best regards,
Nathan Yu
Guest Care Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013

Stylish in a Grand in a loud way. Opulent looking decor exudes luxury and class. The Royal suite is extremely spacious. The bedroom is thoughtfully equipped with a large plush bed to sink in. A comfortable chaise lounge in the room lounging before retiring. Lounging area connected to the suite area is not short of sofas, a small walk in wardrobe, a guest toilet in the small foyer at the suite entrance are thoughtful spaces designed. On top of that there is still space is large enough for a generous sized writing table in the lounge.

Large ensuite bathroom with wide sliding doors in the bedroom. His and her basins. Generously supplied with all Molton Brown amenities.

Complimentary minibar stocked a substantial selection of alcoholic and non alcoholic beverages, including a bottle of Pol Rogers champagne.

Staffs were pleasant and accommodating.Breakfast buffett at the main restaurant is superb, wide selection of food awaits!!

  • Stayed: June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Adcye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this reviewResponded July 8, 2013

Hello yeadrian,
I was absolutely thrilled to read your feedback following your stay with us and also thank you for taking the time to do this. It was a pleasure to read you found the suites lovely with top notch products used and that the staffs were very helpful and appeared eager to please. The staff members here at Galaxy have, and always will be, the reason for the hotels continued success and I thank you for noting this in your review. I have passed on your notes to my team and we all wish to see you again!
Best regards,
Nathan Yu
Guest Care Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013 via mobile

Simply WOW. Usually opt for a suite room when visiting Las Vegas or Macau, and decided to try Galaxy Hotel.

Huge complex comprises of Galaxy Hotel, Banyan Tree, and Okura Hotel. Gave Galaxy a try, choosing Galaxy Suite Room for 1 night stay Jun26 which is located on a corner so you have 2 sided view.

Free shuttle from Macau Taipa ferry terminal (arriving from Hong Kong). Check-in was fast, and room was ... Breath-taking.

Generously sized, separate living room and bedroom. Living room has full-sized couch, daybed, study area, pantry for coffee/tea, and 1/2 bathroom. 42" LCD with DVD player and home-theatre set.

The full bathroom is all marble, with his and her sinks, huge bathtub fits me+wife+2kids, separate shower, and 11" LCD.

Bedroom has big King size bed, 42" LCD, choice of pillow, and super comfy bed. Had one of the best sleep in months.

Lobby area has a big foodcourt with ample food selection, as well as standalone restaurants including Japanese, Chinese, Portuguese, and Indian. Chains like McDonald's, Starbucks, Haagen Dazs are also present. Simply will satisfy any food cravings. Shops are aplenty, albeit missing upscale boutiques.

Highlight on Galaxy Wave Pool, which made my kids go crazy with its man made sand and waves. The property is along Cotai Strip, next to Venetian and across te street from City of Dreams (Hyatt, Hard Rock). When you feel shops inside Galaxy is lacking, you can always stroll to Venetian with its 300+ shops. Beware due to the sheer size of properties around Cotai Strip, walking distance to neighboring properties will take no less than 10min.

Free direct-shuttles (not round-around) also avail from hotel to airport, ferry terminals, Macau hot-spots: old Taipa village, San Ma Lo (ruin of St Paul's, Largo Senado, etc), downtown casino strips (Wynn, MGM, Star World). Frequency is every 10-15min with nice AC bus.

Best hotel I've stayed in a while, simply gorgeous. As stated before, only regret is only 1 night. Amazing property for getting off the grid for a while.

  • Stayed: July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank HenkyH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this reviewResponded July 8, 2013

Dear Henky H,
Thank you for taking the time to post your review on TripAdvisor following your recent stay with us. It was a pleasure to read you found the hotel lovely and your room met your expectation. With phase 2 of our project well on its way and be sure to come back with your family for more fun!

Best wishes to you and your family,
Nathan Yu
Guest Care Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

I have been travelling quite frequently especially this year but this is the only hotel that I have come across that gave the best amenities in the hotel room from head to toe. Any traveler will not be worried if he or she has forgotten to bring shampoo, shower cap or bathroom slippers etc. The hotel provides everything to let all guests to stay comfortably in the room. The room is clean & the staffs are all very friendly & polite. Especially the minute we stepped out of our hotel room, the staff who met us at the corridor would ask politely whether they could clean up our room which I had not met such service at other hotels yet. So they ensure all rooms are cleaned up fast & efficiently in case the guests may return to the hotel room to rest anytime. As my husband & myself were celebrating our 20th wedding anniversary, the hotel specially arranged a lovely chocolate cake to be placed in our room for a little surprise. Even the italian restuarant belonged to Galaxy hotel where we dined in also gave us complimentary desserts & champagne to celebrate our wedding anniversary. I just feel like a queen staying in this hotel & the experience is marvelous. I will definitely come back to stay in this hotel again & recommend to my friends.

Room Tip: Do request to have a pool view which is better than the city view. Ask for high floor.
See more room tips
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank CFSMCHERYL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this reviewResponded July 7, 2013

Hello CFSMCHERYL,
I was very happy that you enjoyed the hotel, our friendly staffs and the touches we provided for your special occasion. Please do come and visit us again in the near future and we look forward to welcoming you back to us. I have passed along your comments to the team and I am sure it will excite them.

My kindest regards
Nathan Yu
Guest Care Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2013

My wife, son and I stayed at this Hotel in Early June 2013 and had a brilliant time. We stayed in one of the Suites and were blown away at how amazing the room was. The bathroom was brilliant, great fit out looks amazing, the lounge room and large TV Brilliant and the Bedroom with the King Sized bed...amazing.

The food court was great and offered a wide variety of Asian Food to choose from as well as the large selection of restaurants. All were reasonably priced.

the pool's were great and the Bar with access to $7 (Aus Dollars) cocktails and $4 (Aus Dollars) beer was great as well. Whilst it is not located on the main island and away form the main tourist areas, it didn't bother us as we wanted to be away form the hustle.

The suites come with Wi-Fi which was fast, Free Mini Bar as well as a Capsule Nescafe Coffee machine. I would highly recommend staying in the Suites. Worth that little bit extra. I would highly recommend the hotel and would go back anytime.

Room Tip: Choose the suite that will give you views of the Airport. Great seeing the planes taxi off on a thin...
See more room tips
  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Baz76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this reviewResponded July 7, 2013

Dear Baz76,
Thank you for your feedback and recommending us on TripAdvisor. I am delighted to know that your experience with our hotel was a success and do come back with your family for more great experience!
With warmest regards,
Nathan Yu
Guest Care Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

Comprises of 3 hotels - Galaxy, Banyan Tree and Okura. There are not many places to eat at Galaxy: McDonald's, Tsui Wah Restaurant, Taste of Asia (food court style), buffet restaurant, Korea, India etc.
There are more shops at The Venetian Hotel (if you are into shopping).
Rooms are reasonably big with basic amenities: free bottles of water (replenish daily), tea and coffee making facilities, bathrobes and slippers. Bathroom: bathtub, separate shower stall and toilet and amenities.
A must to go in summer: the pool - man-made beach. The kids will love it!
Staff are very helpful. Hotel provides free bus shuttle to various locations: hotels hopping, border of Macau if u want to go to Zhuhai, downtown - St. Paul's ruins, ferry terminals and Macau airport.
Overall, a nice experience and will definitely come back.

  • Stayed: June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RLam70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this reviewResponded July 7, 2013

Dear RLam70,
Thank you for sharing with us your experience following your recent stay at Galaxy Hotel. I was pleased to know that you have enjoyed a nice overall experience. I was glad to know that you found our staffs were very helpful, shuttle bus offered a convenient travel in Macau, and you found the time to try out our facilities at the Grand Resort Deck. I will pass along your comments and we hope to be welcoming you back to us again.

Best regards,
Nathan Yu
Guest Care Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Macau hotels
0.8 mi away
Sheraton Grand Macao Hotel, Cotai Central
0.6 mi away
Conrad Macao Cotai Central
0.1 mi away
Hotel Okura Macau
Hotel Okura Macau
#11 of 94 in Macau
1,627 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
JW Marriott Hotel Macau
0.7 mi away
The Parisian Macao
The Parisian Macao
#23 of 94 in Macau
825 reviews
0.6 mi away
Four Seasons Hotel Macau, Cotai Strip
Show Prices
Show Prices
Show Prices

Been to Galaxy Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Galaxy Hotel

Address: Avenida de Cotai, Cotai | Estrada da Baia de Nossa Senhora da Esperanca, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 94 Hotels in Macau
Price Range: $146 - $560 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Galaxy Hotel 5*
Number of rooms: 1500
Official Description (provided by the hotel):
As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Ctrip TA, Booking.com, Hotels.com, Evoline ltd and TripOnline SA so you can book your Galaxy Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing