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“Awesome hotel , fantastic beuty, beyond imagination” 5 of 5 bubbles
Review of Galaxy Hotel

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Galaxy Hotel
Ranked #10 of 94 Hotels in Macau
Certificate of Excellence
Gwalior, India
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Awesome hotel , fantastic beuty, beyond imagination”
5 of 5 bubbles Reviewed May 7, 2013

i have stayed here with my family. very beutiful hotel , amazing diamond and crystal lobby. room was very clean , spacious and comfy. nice casino. beutiful and chaming receptionist and hostess. i would prefer galaxy rather than venetian for staying in macau . far far better than venetian .. finally UNBILIEVABLE BEUTY. every one must stay here.

  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank drsantosh1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, May 9, 2013
Hello drsantosh1980,
Thank you for your feedback, I am delighted you found the hotel impressive & rooms comfortable. It was also a pleasure to read that the staffs had welcomed you warmly and left a great impression on you. The helpful staff members here at Galaxy have, and always will be, the reason for the hotels continued success and I thank you for noting this in your review. It was a pleasure to have you as our guest and we look forward to your return to Galaxy Hotel where you are royalty!

Warmest regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,134 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (354)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Hong Kong
1 review
4 of 5 bubbles Reviewed May 6, 2013

It is second time for me to live Galaxy with my family, it is good for shuttle bus for difference traffic line. It is helpful. Comfortable rooms , bed & swimming pool. And good service provided on check-in but it cause us spent over 20 mins for only 4 people for the line up.
And then we felf the towel is not good quality not feeling well then Venetian or Sands centre with other three hotels.

Room Tip: Higher floors have less noise
See more room tips
  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tse S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, May 6, 2013
Dear Susanna Tse,
I wish to thank you for taking the time to share your feedback with us. We value and appreciate your comments. I wish to assure you that the inconveniences mentioned in the review are definitely not the hotel standards and that we continue at Galaxy Hotel to do our very best to minimize the wait time at the check-in counter. We have additional staffs to direct traffic and open up more counters but during the Golden Chinese Weekend, we do experience very high occupancies. I have also shared your notes regarding the quality of the towel in the room with the related business unit so they may utilize it to make improvement. It was a pleasure to have you again as our guest and we look forward to be welcoming you back soon!

Kind regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
170 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
5 of 5 bubbles Reviewed May 3, 2013

Spacious, comfortable rooms and beds. Fabulous dining and the shuttle service was very useful. It's a shame the pool is so shallow but it's still nice. Bright and clean looking casino. Pretty tasteless and tacky lobby and "crystal lounge" but it is a casino after all. Friendly staff, everything smells like amber and roses. Afternoon tea sets are good value.

The only problems we found:

-The concierge is not at all up to date (I wrote and complained as we hiked around all day looking for a shop that closed a long time ago)

-Except for a handful of Filipinos who spoke great English, there was little or no English or any language other than Cantonese - even poor Mandarin! There was no way to communicate. This is a problem with taxis and shops too, so take a map if you leave the hotel

Generally much nicer than Venetian and Sands. We will be going back.

  • Stayed April 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank remarkable_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, May 6, 2013
Dear remarkable_travels,

Thank you so much for your constructive feedback following your stay with us at Galaxy Hotel. I am delighted to note that you enjoyed your room and found the shuttle bus was very convenient. I am also very pleased that you enjoyed the afternoon tea set at Cascades and I will be sure to share your inconvenience with our Concierge Team to follow up on the service. Should your plans find you in Macau again, please visit us!

With kindest regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 2, 2013

Compared with Venetian, we more prefer galaxy, since it is new and not too crowed. it has much better service in the casino. and you can get much better rate if you try to avoid weekend and holidays. Also if you play a lot in galaxy casino, then you may also be invited to get free stay.

Room Tip: high floor with better view is always a good choice.
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank qin_shguide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, May 6, 2013
Dear qin_shguide,
Thank you for your lovely review. I am very pleased to know that you considered Galaxy Hotel your preferred hotel in Macau. I am delighted to know that you enjoyed the customer experience at the Casino and I will be sure to share your notes with our gaming operations. It was a pleasure to have you as our guest and we hope to see you again!

Best regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 27, 2013

Simply brilliant. We were treated like Royalty. Absolutely the best of everything. Buffet dinner was superb, buffet breakfast not quite as good but still OK. Be prepared to wait at check-in however (only 2 staff were doing check-in and it took over an hour to get a room). I can't wait to get back there for my next holiday!

Room Tip: You can't go wrong
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank brodricj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, April 28, 2013
Dear brodricj,

Thank you for a lovely review, I was thrilled to read that you consider us to be one of your “best hotel”! I was very pleased to know the you enjoyed the buffet dinner at Festiva but I do apologized for the wait at the check-in. I will be sure to share your comments with my team here and we look forward to your return to Galaxy Hotel where you are Royalty!

With best regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Juba, South Sudan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 27, 2013

Our stay at Galaxy, Macau was wonderful one and we had enjoyed thoroughly our stay there. The rooms, staff, facilities, food and service was awesome. A free shuttle bus service takes you to all the places of interest in Macau. The roof top wave swimming pool was really worth enjoying. The hotel is worth visiting again.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Subramaniamv12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, April 28, 2013
Dear Subramaniamv12,
Firstly, I wish to thank you for choosing to stay with our hotel and taking the time to submit your survey. I was so pleased that you enjoyed your room, the facilities, food and had so much fun at the Wave Pool. You also mentioned the awesome service from our staff and thank you for noting that in your review. I have shared your notes with my team here and we all look forward to see you again.

Warmest regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bhopal, India
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed April 26, 2013 via mobile

An excellent hotel..very nicely built....with wonderfull staff...and an unexpectedly good service. Stayed there for two nights and enjoyed every moment of my stay in the hotel. The hotel is so beautiful that u wont like to leave the hotel..the casino is its best part...the well lit bright ambience in the casino uplifts ur mood but its the lounge with live performances in the casino makes the real diiference..

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank neerajmacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, April 28, 2013
Dear neerajmacker,
I was absolutely thrilled to read your feedback following your stay with us and also thank you for taking the time to do this. I am delighted you found the hotel facilities impressive & enjoyed the services from our staffs. It was a pleasure to have you as our guest and we hope to see you again.

Best regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Galaxy Hotel

Property: Galaxy Hotel
Address: Avenida de Cotai, Cotai, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 94 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Galaxy Hotel 5*
Number of rooms: 1500
Official Description (provided by the hotel):
As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more   less 
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