I have waiting for the room arrangement for more than TWO HR. I arrived the checkin counter at 4pm, the staff told me that I have to wait for the cleanup, and ask me to come back in 30 min. when I come back after 30 min., the staff ask me to come back after One Hr. So I come back One Hr. Later, the staff told me the Room is not available, I want to know the Room No., the staff ask me to paid some money to upgrade my Room, I reject the proposal and wait for 10 min., finally, I got my room at 630pm, I think there must be somethingwrong in the room control systrm,
Please review this case and I think your Hotel is still the Best in Macau.
Thanks and Regards,
Hau suk keiMore
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