Nice hotel, good location. All employees are very accomodating, they response to your inquiries as fast as they can. And see to it that your needs are well served. They have nice pool. Good thing the other pool are heated. To take advantage of the facilities nextime ill be going back not february because its too cold.
Dear Jeffreyregulacion,
Thank you for your comments regarding your experience at the Grand Resort Deck. Rest assured I shall pass on your notes to the Managers of the resort. We appreciate you for taking the time to post your review and we surely look forward to welcome you back when the weather is nice.
Kind Regards,
Nathan Yu
Guest Care Manager
It was a good memory in this trip. The flexible ways to check in and check out impress me a lot and saved a lot of time. I am looking forward to another stay in the short future. There are several activities I did not have time to experience.
Dear Daniel_wly,
I am delighted to know that your recent experience has been a memorable one. I will gladly share your comments with the team, especially Front Office which I am sure it will make their day. Please come back again so you may enjoy the rest of the activities that you missed during your last visit.
Warm regards,
Nathan Yu
Guest Care Manager
Fast check-in and check-out inspite of the high traffic. Good decor in room, will be perfect if the balcony was opened up for access. Free drinks and snacks offers sense of warmness and attentive to details.Frequent shuttle bus service provides convenience to guests.
Dear Ann L,
Thank you for a great review following your stay at Galaxy Hotel. I am delighted that you found the check-in and check-out service was efficient. . I would like to apologize for the balcony door was closed for child safety reason and rest assured if it was brought to our attention we would have addressed it straight away. It was nice having you as our guest and we wish to see you again.
Best regards,
Nathan Yu
Guest Care Manager
Fast Check in and check out , nice decoration and facilities inside the room , pillows are confortable, ice cube available at my floor , good air-con ( HK ppls like cool and low humidity ) convenient transportation , choices of dinning , mini bar free of charge , high quality room dinning and delivery on time, efficient wifi technical support
Dear Stanley C,
Thank you for your review. I am pleased that you have enjoyed an excellent stay with us and you were impressed by the room facilities. I will be glad to share your notes with the team who truly enjoy hearing from satisfied guests. It was a pleasure to have you as our guest and we hope to see you again.
Best regards,
Nathan Yu
Guest Care Manager
GOODS
great decor in room
bathroom was amazing
chocolates and fruit were in the room upon arrival
gorgeous lobby and many staff were around to direct to reception
lunch buffet was great, had a large selection of deserts
BADS
construction was ongoing
check in was long and reception staff was rude and not friendly
swimming pool was unavailable due to maintenance
Dear Tracey N,
I am pleased you found the hotel impressive in addition to liking the variety of foods that Festiva is offering for their lunch buffet. I would also like to apologize for the noise from the top floor and rest assured if it was brought to our attention we would have addressed it straight away or offered you a room with more privacy. I will also be sure to address your experience with our Front Office so that they may utilize it to improve their service. Thank you for your feedback and we look forward to see you again.
Truly yours,
Nathan Yu
Guest Care Manager
