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It was a good memory in this trip. The flexible ways to check in and check out impress me a lot and saved a lot of time. I am looking forward to another stay in the short future. There are several activities I did not have time to experience.
Dear Daniel_wly,
I am delighted to know that your recent experience has been a memorable one. I will gladly share your comments with the team, especially Front Office which I am sure it will make their day. Please come back again so you may enjoy the rest of the activities that you missed during your last visit.
Warm regards,
Nathan Yu
Guest Care Manager
Fast check-in and check-out inspite of the high traffic. Good decor in room, will be perfect if the balcony was opened up for access. Free drinks and snacks offers sense of warmness and attentive to details.Frequent shuttle bus service provides convenience to guests.
Dear Ann L,
Thank you for a great review following your stay at Galaxy Hotel. I am delighted that you found the check-in and check-out service was efficient. . I would like to apologize for the balcony door was closed for child safety reason and rest assured if it was brought to our attention we would have addressed it straight away. It was nice having you as our guest and we wish to see you again.
Best regards,
Nathan Yu
Guest Care Manager
Fast Check in and check out , nice decoration and facilities inside the room , pillows are confortable, ice cube available at my floor , good air-con ( HK ppls like cool and low humidity ) convenient transportation , choices of dinning , mini bar free of charge , high quality room dinning and delivery on time, efficient wifi technical support
Dear Stanley C,
Thank you for your review. I am pleased that you have enjoyed an excellent stay with us and you were impressed by the room facilities. I will be glad to share your notes with the team who truly enjoy hearing from satisfied guests. It was a pleasure to have you as our guest and we hope to see you again.
Best regards,
Nathan Yu
Guest Care Manager
GOODS
great decor in room
bathroom was amazing
chocolates and fruit were in the room upon arrival
gorgeous lobby and many staff were around to direct to reception
lunch buffet was great, had a large selection of deserts
BADS
construction was ongoing
check in was long and reception staff was rude and not friendly
swimming pool was unavailable due to maintenance
Dear Tracey N,
I am pleased you found the hotel impressive in addition to liking the variety of foods that Festiva is offering for their lunch buffet. I would also like to apologize for the noise from the top floor and rest assured if it was brought to our attention we would have addressed it straight away or offered you a room with more privacy. I will also be sure to address your experience with our Front Office so that they may utilize it to improve their service. Thank you for your feedback and we look forward to see you again.
Truly yours,
Nathan Yu
Guest Care Manager
Hotel location is good but it would be better if room size could become larger with adequate space would be better. Checkout time designated at 1100 is too early and suggest 2 hour postponed would be more suitable and more convenient and comfortable for the tenant. Lastly, additional shuttle bus service with back and through between hotel vs macau pier is required. As overall comments is good and appearance of Galaxy Hotel is awesome. The buffet breakfast is very impressive as well ***** :)
Dear dandan w,
Thank you for sharing your comments following your stay at Galaxy Macau. I am pleased to know that your overall experience with Galaxy Hotel is good and you were impressed by the buffet breakfast. We acknowledge that there are aspects of the operation where need to make changes in order to improve the overall guest experience. We hope to see you again.
Regards,
Nathan Yu
Guest Care Manager
