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“Good for families”
4 of 5 bubbles Review of Galaxy Hotel

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Galaxy Hotel
Ranked #10 of 95 Hotels in Macau
Certificate of Excellence
Manila
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good for families”
4 of 5 bubbles Reviewed November 4, 2012

check in was a breeze. the pool deck was fabulous. Heated pool, 4 jacuzzis, and the unique wave pool. NOt really swimable though since the waves came in too fast. Kids will enjoy the pool area. A lot of people though during the day. If you want it quiet, go at night and the pool is just fabulous with all the lights on.

Food is very convenient and varied, from budget to expensive (McDonalds, Spaghetti House, a food plaza, etc), and they're all right at the ground floor.

The free "mini-bar" consists of 4 soda cans and instant noodles. Well, why complain when it's free anyway, right? In the hallway, they have an ice machine and a vendo if you want more drinks.

Room was large and the bathroom was beautiful with its glass walls. However, the interior is really gaudy. Yellow carpet, gold wallpaper and lacquer furniture? the hotel's slogan is "we treat you like royalty". Well yes if you want to feel like Chinese royalty. But for someone like me who loves modern architecture, you will never go back to this hotel room. I also just kinda felt the carpet wasn't that clean. The room smells like whatever they put in yang chow rice. Even after housekeeping put an air purifier in the room, it still went back to smelling "chinese" after they removed the purifier.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ambie7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, November 8, 2012
Dear Ambie7,
Thank you for choosing to stay with us and share with us your experience. I will be sure to pass on your feedback regarding room smell concern with the relevant departments so that they may utilize it to improve their areas. I do hope you would return in Galaxy Macau so we can create a better experience.

Best regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,198 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (362)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
1 review
5 of 5 bubbles Reviewed November 3, 2012

This was very nice hotel that I have stay at Macau, helpful staff, nice interior design, nice swimming pool . And have many entertainment inside. The room was big and clean. If you are looking for relax place galaxy must be your first choice. And they are so sweet know me and my hubby is going to honeymoon and gift us a tasty cake. Thanks you
We will come back again ~

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yyinl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, November 8, 2012
Dear yyinl,
Thank you very much for taking the time to post this lovely review. I am very pleased that you decided to make Galaxy Macau a part of your special occasion and of course that you have enjoyed it. We all look forward to welcoming you back soon.

Kind Regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nyc
Level Contributor
118 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed November 3, 2012

Check in was quick enough, staff were very detailed when it came to explaining things but they wouldn't accept a debit master card for a security deposit (I've had this issue once in my life - at a 4 star boutique hotel on a desolate island in Thailand). Why they cannot just put it through as a charge and then physically refund it after room inspection if they don't have the facilities.. I don't know.

Staff were very insistent on taking my bags even when I refused. I was exhausted, hot and sticky after my flight. My pet hate is waiting for bags to arrive - I wanted my laptop for immediate use and I wanted to brush my teeth. But they kept harassing me until I handed them over.

Rooms were nice, not great. Design aspects seem to be confused, modern dark tones and light woods then with 90s style floral printed carpets? Bathroom was lovely, would be nice in bathroom doors locked though. Complimentary mini bar was appreciated.

My issue with the hotel is that there is plenty of staff (too many) when they don't need help. Every time you come out of the lift areas they smile and point left - what is I wanted to go right? .. There's plenty right. Morning of check out I had several issues, was given the run around by staff, given false information and then given the cold shoulder by a lazy woman.

Wouldn't return.. Outdoor pool area was great, everything else was pretty mediocre.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ladyfitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, November 7, 2012
Dear ladyfitch,
Thank you for sharing your comments following your stay at Galaxy Macau. We value your feedback as it helps us in enhancing and developing the service we provide to our guests. I am sorry you were not properly assisted with luggage at the right time but assure you it is our practice to try to be proactive in assisting to our guest needs. I will also be sure to address your concern regarding debit master card charges with our team and we hope to welcome you again in the future.

Sincerely yours,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 2, 2012

The room is the best, very big, new and clean. The pool is also great and the casino huge. There is a big food court, but nothing special although looks very nice. The location is not on the main attraction area, but you can take a taxi that will take you there very fast and cheap. The hotel also have several shuttles to different places. The cost/benefit definitely worth.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarcosESJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, November 7, 2012
Dear MarcosESJ,
I am delighted you found the hotel great value in addition to finding the room big and clean. Thank you very much for your lovely review. I look forward to welcoming you back on your next visit to Galaxy Macau.

Best wishes,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Q.C.
Level Contributor
128 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed November 1, 2012

The hotel was impressive from the time we were dropped off. The mostly Filipino staff were very helpful and friendly. The lobby was huge and had an awesome fountain and light show. It smelled very good at the lobby but a bit overpowering since you can almost taste the air freshener which made me a bit dizzy. They have a number of good restaurants and even a fast-food area so food choice is never a problem. Getting anywhere is easy with the use of their free shuttle. The room is modern, beautiful, clean and comfortable. Toiletries are complete but lacked in quality. It was disturbing that a 5-star hotel would have soap that smelled old and rancid. Other than that, there is nothing much to complain about. The free mini-bar is a plus. Shops here are few so if you have shopping plans, head to Venetian or Senado. If you are bringing kids, this is the perfect place to be because of their huge wave pool.

Room Tip: Request for a room near the elevator to make going in and out the hotel faster and easier.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank badidi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, November 7, 2012
Dear Badidi,
Thank you so much for taking the time to review your latest experience at Galaxy Macau. We are very proud of the dedication of our team members who deliver the Asian Heart experience and delighted that it left a great impression on you. We value our guests’ comments highly and will certainly take note of the points that you have mentioned as we constantly strive to improve our guests’ experience. I look forward to welcoming you back for your next visit.

Best regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
1 review
5 of 5 bubbles Reviewed November 1, 2012

It's my great honor to hear from your sincerely greetings, I would like to say that GALAXY Macao will be my first choice the next time I visit Macao. Not only the room decorations,but also food and beverage are great, especially the lighting and the space arrangement of the whole building was very impressive to me. Thanks your team for bringing me the sweetest memories since last year. Generally speaking, I will visit GALAXY twice a season, I will let you know if I got any new feelings or suggestions!!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elton L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, November 7, 2012
Dear Elton L,
Thank you for your continuous support to Galaxy Macau and I am delighted that we were able to amaze a return guest. It was always a pleasure to have you as our guest and we look forward to welcoming you back to Galaxy Macau where you are treated like Royalty.

Yours truly,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 31, 2012

Hotel is a little bit late in check in time 3:00 p.m. Location is good and provide free service route for travel over city. Room is also suitable for family. Pillow is too soft for myself. Free Wifi for room guest. You must try to play and enjoy on swimming pool, message pool, beach.

Birthday Cake will be provide as a gift if you inform hotel on booking(2 weeks before). It have improvement for Hotel. Some disappointed on no Birthday cake provide. Last time, we go Disney Hong Kong, they provide a little Cream Cake and provide a Towel Birthday Cake as present to Hotel guest which proof one of you is brithday on that month.

Overall, Hotel location, services are all good and we will travel and check in again with Galaxy.

Thank you for your severing.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KaGordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, November 7, 2012
Dear Gordon,
I am very pleased to know that you have enjoyed your stay, nonetheless, I do apologize for any inconvenience we might have caused due to the miscommunication at the Front Desk. I have addressed this with our team members and replied to you by e-mail. Feel free to contact me on your future visit and I wish to see you soon at Galaxy Macau.

Warmest regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Galaxy Hotel

Property: Galaxy Hotel
Address: Avenida de Cotai, Cotai, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 95 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Galaxy Hotel 5*
Number of rooms: 1500
Official Description (provided by the hotel):
As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more   less 
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