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“Excellent customer services” 4 of 5 bubbles
Review of Galaxy Hotel

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Galaxy Hotel
Ranked #10 of 94 Hotels in Macau
Certificate of Excellence
Hong Kong, China
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent customer services”
4 of 5 bubbles Reviewed October 23, 2012

Excellent customer services and the ventilation in casino with less smoking odour is better than most others.
Special thanks to the staff at the waiting area of the shuttle bus. I didn,t know whether he's a bell boy or not but he was very helpful and had provided us with very useful information.

Room Tip: Very good customer service. Bad odour came out from the leather area of the bed. Disturbed by nois...
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  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank patj11197319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, October 31, 2012
Dear patj11197319,
I’m happy to read your comments about your recent stay. I will be sure to pass your compliments along to the team who will be very pleased to hear your feedback.

Warmest regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,134 reviews from our community

Traveler rating
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    119
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (354)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Macau, China
2 reviews
5 of 5 bubbles Reviewed October 23, 2012

Hotel staffs (up to managers & lower to housekeeping) are polite and friendly. Quick response when requesting something like slippers & ice etc. The room is confortable w/free wifi & complimentary refreshments inside each room. The kids had fun in the waving pool & kids zone.

Room Tip: Corner suites are large and sunny with jacuzzi & sauna inside the room, has a view of the swimmi...
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  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, October 31, 2012
Dear Ma C,
Thank you very much for your lovely review. I am very pleased to know that you have enjoyed our service and your experience with us. It was my pleasure to share your positive experience with our team members who truly appreciate hearing from satisfied guests. We all look forward to your return.

Best regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel, Basel-Stadt, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 23, 2012

Everything is perfect this time! I stayed in Premier Suite, 121-square meter with excellent room service. I really can feel "You're here, you're royalty!" since I have arrived in the lobby for check-in. Hall manager was so helpful, considerate and friendly. All Galaxy staffs were with smile, you always feel be respected by staying in Galaxy Hotel.

Grand Resort Deck is unique in Macau hotels. With Wave Pool, Swimming Pool, etc.

Buffet dinner in Festiva was great, nice environment, enough space, great food!

Conversely, the service in 丹桂軒 was completely different, very "Chinese-Style-Service". 丹桂軒is located in Galaxy but not belonging to Galaxy's group, I don't recommend it.

Last time I stayed in Galaxy Hotel with my family, this time I came with my husband, and I have planned my next time to stay for my business trip in Macau.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mathilde M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, October 31, 2012
Dear Mathilde M,
Thank you so much for this lovely review & I am delighted that we were able to amaze a return guest. I will be sure to share your positive experience with our team members who truly appreciate hearing from satisfied guests. It was a pleasure to have you as our guest and we look forward to welcoming you back to Galaxy Macau where you are Royalty.

Our best and well wishes to you and family!
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed October 23, 2012

very good service provied but wifi signal need to improve. And also, it is so warm that have free drinks, cup noodles and snacks:) will come back again. the shuttle bus can be provided more frequent to the city and more station in city.

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank siudown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, October 31, 2012
Dear siudown,
Thank you very much for your kind review. I am pleased that you have enjoyed your latest experience and shall pass on your comments regarding Wi-Fi signal and the service of our shuttle bus. We all look forward to welcoming you to Galaxy Macau again in the nearest future.

Regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed October 21, 2012

This is what they say in their advertisement: "Here, you are royalty", and I really felt that during my stay at Galaxy Hotel. Hotel staff are nice and friendly, and everyone wears a great smile on their face. When you have anything that you would like to ask them, they are very willing to help you out. It seems that every staff are well selected and trained. It is a normal practice for travelers in Macau to travel by Shuttle Bus offered by different Hotels and staff working there know that there are lots of people there are not their hotel guests, but still, unlike other hotels, the staff treated people nicely. Rooms are clean and the size of an ordinary room is average. Personally I don't think that the exterior of the hotel and the lobby looks good, so I do not have a high expectation on the rooms, but in fact it's the other way round. Rooms are decorated nicely with appropriate lighting which makes you feel comfortable. One thing to complain is that the Wave Pool isn't "that" fun. It would be a lot better to have higher and stronger waves and that would be more fun! (and by the way, I like the design that they have different pools in the area including jacuzzi). One more thing that the service could be improved is that some staff doesn't know how to speak Cantonese (I suppose it is because there are a lot of Mainland Chinese guests) but fortunately they are still able to listen to Cantonese, but all in all the service there is great.

Room Tip: You should request for a higher floor facing outwards (not the interior of the complex). The view th...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Arnold T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, October 31, 2012
Dear valued guest,
Thank you for taking the time to post your review on Tripadvisor following your recent stay with us. I am very pleased that you have enjoyed the atmosphere and service. I will be sure to share your feedback regarding the Wave Pool and your experience with staffs who can not speak Cantonese. I understand that there are many travel options when visiting this city and we sincerely appreciate and thank you for choosing Galaxy Hotel to host you during your most recent visit.

Warmest regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
5 of 5 bubbles Reviewed October 21, 2012

Galaxy hotel staffs are polite and friendly. Make me felt warm and happy during the vacation.

I like Grand Resort Deck at Galaxy Macau™ very much. It offers the ultimate in relaxation amidst an enchanting network of swimming pools, cabanas, soaring palms and lush tropical gardens. In this totally unique resort hotels in Macau, we can swim and surf in the world’s largest Skytop Wave Pool, play on the pristine white sands of the 2,000 sqm beach or work out in the gym.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sunny_Chan168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, October 22, 2012
Dear valued guest,
Thank you for a great review following your stay at Galaxy Macau. I am delighted that you were touched by the personalized services offer by our staff members. I am also pleased that you found the Grand Resort Deck to be the “Ultimate in Relaxation.”
It was a pleasure to have you as our guest and we look forward to welcoming you back to Galaxy Macau where you are treated like Royalty.

Sincerely yours,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia, Australia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed October 20, 2012

What an entrance and what amazing attracations. Free Bus shuttle from each Casino Hotel, excellent dining, shopping and entertainment. One of the best wave Swimming pools have yet to see. Altough as it is in the casino - hard to travel with the children however the facitilties kids zone , pool area are well suited to families.Definatly make a visit to the House of Dancing Water -AMAZING show.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, October 21, 2012
Dear Amanda L,
Galaxy Macau is delighted to be considered one of your “Best Vacation Spot” for the family and I am even more pleased that you have enjoyed your weekend at the Resort Deck. I look forward to welcoming you back for your next visit.

Regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Galaxy Hotel

Property: Galaxy Hotel
Address: Avenida de Cotai, Cotai, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 94 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Galaxy Hotel 5*
Number of rooms: 1500
Official Description (provided by the hotel):
As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more   less 
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