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Reviewed August 26, 2012

The room was large with a good view of the Cotai Strip. However it was rather charmless and the free minibar was not very exciting. Shower had good pressure but there was no rain shower. Toiletries looked cheap. All in all the room was basic without much of a special touch. You could be anywhere. We found the layout of the hotel a bit strange - in order to get to your room you had to walk partly through the mall. The lifts are therefore accessible by anyone and you don't even need to swipe your room card to access your floor, meaning the floors are accessible to all. Hello, security?! This was really poor design.
The hotel's main restaurant, Festiva, is also located in the mall and looked like a giant canteen which made me glad we opted out of breakfast.
The wave pool is a novelty but this being the middle of the summer season was packed with guests from all 3 hotels (Okura, Banyan Tree and Galaxy). The stall by the wave pool selling knick knacks and swim suits was just not very classy.
Their Italian restaurant, Terrazza, however is very good and although the ambiance is not as nice as Il Teatro at the Wynn, the food and wine are both great and service is very good too. We went to the Banyan Tree Spa which was also very nice.
Only worth staying here if you don't plan on hanging out in the room much.
The service is hit and miss depending on who you are lucky (or unlucky) to find.

Date of stay: August 2012
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5  Thank ChampTasteBeerBdgt
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this reviewResponded August 29, 2012

Dear valued guest,
I am pleased you found our rooms large with a good view and enjoyed the food in Terrazza.
I have taken note of those aspects that did disappoint you and I will be sure to share your feedback with the heads of Security and manager of Festiva so that they may utilize it to improve their services. We value your feedback as it helps us in enhancing and developing the service we provide to our guests. I can assure you your comments are being dealt with and we hope to welcome you back soon. Warm regards, Nathan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2012

I was amazed upon arrival at the sheer volume of the hotel. It's hussle and bustle created a real buzz around the entrance. Our room was so luxurious- havin complimentary access to the minibar was a bonus too! The pool was fantastic, always beds available. There are plenty of choices regarding where to eat too ranging from cheaper eats to more exspensive options. This is simply the best hotel I've ever stopped in.

Date of stay: August 2012
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2  Thank sharp82
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this reviewResponded August 28, 2012

Thank you for taking the time to write your review. I am delighted that you consider us the best hotel you’ve ever stopped in and the variety of activities we offer makes for a pleasant stay. We look forward to welcoming you again in the future. Warm regards, Nathan

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Reviewed August 18, 2012 via mobile

Nice hotel with man made beach, casino and shopping levels. Room is very clean and contemporary! Fruit was complimentary and fresh, service was great. A lot of restaurants for every gourmands! Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Date of stay: August 2012
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Thank KJSiu
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this reviewResponded August 26, 2012

Dear KJSiu, Thank you for taking the time to write your review. I am pleased to hear that you enjoyed the room and found the restaurants are nice. We hope to see you again in the nearest future.

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Reviewed August 16, 2012

Convenient shuttle service, with comfortable shuttle busses. Warm and friendly welcome by smiley faces all over the Galaxy Hotel...even you lost your last penny after an exciting evening, in a glance you enter again in a fairytale of luxury, Galaxy truely makes everything possible!Especially a warm thank you for Dolia, who has made our trip delightful and complete through her excellent sence of service and attention to detail. My friend was even offered a birthday cake, eventhough we never asked this request, she made it happen to excel her professional skills in the hospitality industry!Congratulations to Dolia, and the Galaxy team, you have done an excellent job, please keep up the good work!Bravo!

Date of stay: August 2012
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Thank Maartenvanremoortere
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this reviewResponded August 16, 2012

Dear guest,

What a lovely review! We are so glad to learn that you enjoy our friend service. I will certainly share your review with Dolia and it is going to make her day. Wish you well and hope to see you again in nearest future!

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Reviewed August 11, 2012

Stayed here end of June 2012. We've been to Macau many times and thought we'd try out somewhere new. The Galaxy staff are wonderful, very nice and when they found out it was my birthday they sent up a box of chocolates and a nice bottle of wine. A very nice touch. The room was clean and comfortable. The pool is massive but most of the water parts are extremely shallow so the one pool that has any real depth is usually packed full. There's nothing wrong with this hotel, it was just very soulless and lacked a lot of charm. There are many more interesting hotels to stay in in Macau. Perhaps if you have kids, this might be a good choice.

One plus was that it was just a 5min walk from Taipa, a small village with a few bars and restaurants and shops that have absolutely nothing to do with the casino village that you are staying in, and offer a bit of Macau real life.

Date of stay: June 2012
  • Trip type: Traveled as a couple
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1  Thank GallavantingDove
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this reviewResponded August 16, 2012

Dear GallavantingDove,
Thank you for your review, we will have more exciting features and we certainly hope to welcome you back in the nearest future.

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