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“Banyan Tree never disappoints”
Review of Banyan Tree Macau

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Banyan Tree Macau
Ranked #4 of 95 Hotels in Macau
Certificate of Excellence
Sydney
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Banyan Tree never disappoints”
Reviewed June 18, 2014

Im a huge fan of Banyan Tree properties and Banyan Tree Macau lives up to all my expectations....
The staff are wonderful, friendly and so helpful. The hotel is immaculate - simply driving into the grounds offers a wow factor.
We arrange transfers thourgh Banyan Tree from the airport but they have a great shuttle service and taxis are reasonable priced so next time we wouldnt bother with the transfer.
Our room with a pool along the window overlooking the galaxy complex, out door pools and the greater casinos downtown was simply stunning.
There is a free shuttle service on the grounds that takes you to many of the other casions and activities / shops, etc - most run every 15-20min but be warned depending on where you are heading queues can be large so you may have to wait a little.
The galaxy complex offer a large variety of restaurants and shops to choose.
And i highly recommend the spa at Banyan Tree - simply zen like and worth every cent.
Overall the hotel is situated in a great location and was a great place to stay....

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vanessa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review, July 11, 2014
Dear Vanessa R,

Thank you for your short but comprehensive review of your recent stay with us at Banyan Tree Macau.

I want to thank you for your continued loyalty to the brand, and we are glad to read that we continue to live up to your expectations.

Thank you especially for sharing all the options that are available to our guests for getting to the resort on arrival, as well as in and around Macau.

We look forward to welcoming you back in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Singapore, Singapore
1 review
Reviewed June 16, 2014

Though we had already seen pictures & reviews online before our trip to Macau, we couldn't help but "wow" when we first stepped into the room - it is so spacious with a pool along the window, furniture & bed are comfy & a big round wooden tub for soaking with bath salt. Hotel staffs are friendly & helpful, they addressed us by our surname. Complimentary daily buffet breakfast was sumptuous (but only 1-time high tea for 2 pax was offered). We were surprised to find pastries on the tea table almost everyday when we returned to the room in the evening, it would be better if the food were covered. However we were not used to the dim lighting in the room especially the living room area at night & the sides at the bottom of the indoor pool were quite slimy. It will be nice if there is bbq dinner at the outdoor wave pool area & snack/supper place to hang out at night. We stayed 5 nights from 8-13 June & we missed the place already.

Room Tip: High floor with pool view.
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Purple_Butterfly64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review, July 11, 2014
Dear Purple_Butterfly64,

Thank you for your review and for sharing the highlights of your stay as well as some of the areas where you felt we could do more to enhance your holiday experience.

We are glad to read that you enjoyed your daily snacks and have taken note of your request to have these covered to keep them fresh.

We are sorry that the light in your suite was not as bright as you would have liked, but wish to assure you that it is intended to create a soothing and peaceful ambience within your suite, and to enhance your own “Zen” experience. We would appreciate if you could alert us prior to your next visit, so we can endeavor to provide some additional lighting in your suite.

We are sorry to hear that you did not experience our usual high standard of cleanliness in your pool and have initiated an urgent refresher training for all staff concerned to ensure that your experience does not recur.

We look forward to welcoming you back to our “Sanctuary of the Senses”.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 16, 2014

Stayed in a private pool room with a group of friends over the weekend.
Was expecting a larger pool (as in one you can actually swim around in) but it turns out its more of a very large bath - either way it was still pretty cool.
Lots of amenities to play with as well as two TVs, free wifi, the works. Extremely confusing but amusing Japanese style toilet with a thousand buttons, a two person shower, a big wooden bathtub,
Banyan Tree shares the same site as Galaxy and Hotel Okura, so the casinos and shops are all Galaxy. Shuttle buses run from Galaxy to other hotels/casinos as well as into the town centre where there are more local shops etc.
Only issues - it was very hard to control the temperature of the pool, with it mostly being a weird lukewarm. Also, the water ran from the pool constantly, so had to call maintenance to turn it off as it was hard to sleep through the noise.
Worth staying in just for the experience, but won't return as there are much better places to stay in Macau for cheaper.

  • Stayed May 2014, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Chloe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review, July 11, 2014
Dear Chloe L,

Thank you for sharing your recent Banyan Tree experience and for providing some insights into the facilities we provide.

The pools in all our suites are a novelty but are designed purely for relaxation, romance and intimacy, though we do also have the more traditional pools, both an indoor pool on the 31st floor as well as a larger outdoor pool on the resort deck on the 2nd floor, for our guests use.

The water in the relaxation pools are maintained at a cooler temperature to avoid unnecessary humidity in the room, though you are able to increase or decrease it’s temperature using the water faucets provided.

For guests wanting a larger private pool, we do have 10 unique Pool Villas, all located within tropical surroundings on our resort deck, which come in 1, 2 or 3-bedroom options. Each of these expansive villas come with their own private outdoor pool and crystal jacuzzi within the confines of the villa grounds as well as a host of other luxury amenities and services.

We are however sorry to hear that the pool pump caused you some inconvenience but glad that our staff were able to assist you in turning it off.

Thank you for choosing Banyan Tree for your visit to Macau and we look forward to welcoming you back in the near future.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 10, 2014

The positive things about this hotel:
1) Private Pool inside your room
2) Hugh room that can comfortably fit the whole family of 4
3) Pretty new and resort style decoration
4) Man-made sand beach and the wave pool
5) Much nicer and quieter than the Galaxy hotel
6) Best Spa and top treatment
7) Excellent service with warm welcome from all staffs
8) Toiletry are products from the spa (check the price in the shop, worth M$150 per set)
9) Best complimentary buffet breakfast with lots of options
10) Book online via the official website got complimentary high tea for two
The negative things about this hotel:
1) Price - after tax and surcharge over M$3000 (AUD$450) a night but the room is double the normal size hotel. Given the other hotels inside the Galaxy complex costs around M$2000 per night, the price seems to be ok.
2) Everything inside the room got a price tag on them - the slippers, bath ropes, the toiletry bag
3) The noise of the water filter in the private pool but we called up the housekeeper and got it turned off before mid-night.
Overall I really enjoyed this luxury hotel and highly recommended to anyone travelling with children. My son spent the whole night in the private pool until 11pm.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Woo_ying730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review, July 11, 2014
Dear Woo_ying730,

Thank you for taking the time to provide the travel community a comprehensive review of your recent stay at Banyan Tree Macau.

Many of the highlights you have pointed out including our signature in-suite relaxation pool, award-wining spa and warm service, have also been enjoyed and mentioned by our other guests, and continues to be some of the many reasons why they choose Banyan Tree for their holidays in Macau. We are especially gald to read that the in-suite pool brought so much enjoyment to your son.

Thank you for pointing out that, though our price may appear high compared to the other hotels available in Macau, our suites, each with their own private indoor relaxation pool, measures a minimum of 100 m2, more than twice the size of most hotel rooms, and does provide value for money.

The tags on our bathrobes and toiletry bag, merely indicates that those items are available for purchase in our Gallery, located on the 2nd floor, as many of our guests wish to purchase these as souvenirs of their stay with us. They do not unfortunately indicate the price, though this can be provided upon request.

I do apologise for the disturbance caused by the pool filter, which is normally set to turn off at a friendly hour, but am glad to read that our staff were able to help you turn it off and avoid any inconvenience.

We look forward to welcoming you back to Banyan Tree and providing you with another memorable holiday experience.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 8, 2014

After two-night stay at Sheraton, we spent our last night in Macau at Banyan Tree. The hotel facilities are nice. The staff are friendly and the breakfast food tastes good. During the next morning before we checked out, one cockroach was found nearby the hotel room doorway. Can't believe it was found in this 5-star hotel. We called the hotel staff around 10:00. After waiting for over 10mins, We called 2nd time and requested them to clean it ASAP. I waited for another 3-4 mins and the housekeeping arrived and cleaned it. The front desk manager did apologize through the phone and in person during my checking out. I feel disappointed and the poor hotel management ruined my perfect vacation in Macau. The hotel has 5-star price with 2 star hotel management when handling the customer's urgent request.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jessie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review, July 8, 2014
Dear CWCHANG2014,

Thank you for your review and for sharing both the highlights of your stay as well as the areas of our operation that you felt required improvement.

We are especially sorry to read of your discovery of a cockroach near the entrance to your suite. I wish to assure you that we do perform regular pest control within all areas of our hotel and we are currently speaking to our pest control company to try and identify possible causes for your experience.

Our records indicate that our housekeeping staff responded upon receiving your first call, and was in fact on the way up when you called again. I apologise that the waiting time was not informed to you from the onset as it can take up to 10 mins to reach the suites, especially those located on the higher floors.

We are sorry to hear that this incident at the time of your check out had a negative impact on your otherwise pleasant stay and we wish to assure that we are looking at ways to further improve our services in both instances.

We look forward to welcoming you back in the near future and to sharing with you the improvements we have made.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 5, 2014

I've been stay in both the Galaxy hotel and the Banyan tree, both of them are excellent but they just not in the same class. If you don't have much time to spend in hotel, go for the Galaxy. But if you have plenty of time to relax in hotel, go for the Banyan tree for sure! Large room with large in room pool are something you cannot find in macau or hong kong. Ideal place for the one who just want to simply relax and recharge. Excellent service among entire Galaxy Resort. Highly recommend to travellers who do have enough budget.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank babeeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review, June 6, 2014
Dear babeeee,

Thank you for your review and for highlighting Banyan Tree Macau as an ideal choice for travelers looking to relax and unwind.

All our facilities from our tranquil incense-filled public spaces, spacious suites with unique relaxation pools, to the multi-award winning Banyan Tree spa are truly designed to remove you from the hustle and bustle of Macau and immerse you in a “Sanctuary for the Senses”.

We look forward to welcoming you back in the very near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 4, 2014

This is my first time in Macau; I can say that this hotel has a high level of customer service. All the staff I came across, either through phone or in person, were very helpful and responsive.
Hotel was flexible in accommodating my request. The suite was convenience, modernized and very comfortable bed. Breakfast was much better than what I expected and it was very enjoyable to have access to a huge wave pool. The location is great with free shuttle bus to Macau City.

Special thanks to Mr. Jerry John and Mr. De Sousa for a warm welcome. I will recommend anyone to consider this hotel if they should visit Macau.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BananaAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryJJohn, General Manager at Banyan Tree Macau, responded to this review, June 6, 2014
Dear PK,

Thank you for taking the time to post your review.

I am glad to read that our high level of customer service and wide range of facilities helped make your first visit to Macau and Banyan Tree a memorable one.

We are especially pleased to read that our delectable breakfast buffet surpassed your expectations, which is a highlight shared by many of our guests.

We look forward to welcoming you back in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Macau

Property: Banyan Tree Macau
Address: Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Macau
#3 Casino Hotel in Macau
#3 Family Hotel in Macau
#4 Luxury Hotel in Macau
#6 Romantic Hotel in Macau
#8 Business Hotel in Macau
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Macau 5*
Number of rooms: 256
Official Description (provided by the hotel):
Take in breathtaking views of Macau's skyline in your own private sanctuary where peace and tranquillity awaits you. The first high-rise urban resort in Macau features private indoor Relaxation Pools in all suites and resort villas complete with their own gardens and personal swimming pools, Banyan Tree will change the way you imagined high-rise living. In this instance, seeing is truly believing. ... more   less 
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Also Known As:
Banyan Tree Macau Hotel Macau

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